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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,029 Reviews

7,030 Reviews of Al Hendrickson Toyota - Service Center

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July 26, 2020

Thanks to Shedrick im always satisfied with my service... Dexter is an awesome sales person.. The entire service and sales department always goes above and beyond to provide outstanding service More

by LADYK137
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shedrick Anderson, Dexter Marshall
Jul 27, 2020 -

Al Hendrickson Toyota responded

Thank you for taking the time to review Al Hendrickson Toyota! I am glad to hear that both Shedrick and Dexter took care of you as customer service is our priority. We look forward to seeing you next time!

July 26, 2020

Jarret tiene excelente atencion al publico ... el tiempo de espera es considerablemente bueno.. de manera general es bueno el servicio en el dealer... sigan trabajando asi More

by JJHF2012FP
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2020 -

Al Hendrickson Toyota responded

Mil gracias por sus palabras amables! Nos alegra mucho que usted haya disfrutado su visita aquí en Al Hendrickson Toyota y esperamos volver a ayudarle en el futuro!

July 26, 2020

The service department did an excellent job checking us in so we could all keep socially distant, communication was fantastic and pick up was super easy. I can say it was one of the best dealership experie More

by MEDICINEMOM70
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Jul 27, 2020 -

Al Hendrickson Toyota responded

Thank you for reviewing your recent service visit! At Al Hendrickson Toyota, we strive to take excellent care of customers and I am glad that came through to you! We look forward to your next visit.

July 26, 2020

Always helpful. Klaus is always helpful; nice that he recognizes who I am, even when I call him via telephone. I like that I can get transportation as well. More

by GRAMBARATH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus in service; also the gentlman who drove me home was delightful
Jul 27, 2020 -

Al Hendrickson Toyota responded

Thank you so much for the great review! We are thrilled that you can depend on Klaus for helpful service, every time. Hope to see you down the road!

July 26, 2020

Shedrick exceeded my expectations when it came to servicing my vehicle. It was serviced promptly and he communicated everything every step of the way. I am for sure going to use him every time my car More

by bmwaficionado
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Jul 27, 2020 -

Al Hendrickson Toyota responded

Thank you for the review! We couldn't be happier to hear that Shedrick took good care of you and your vehicle here at Al Hendrickson Toyota, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

July 26, 2020

Anthony was extremely helpful even though he was super busy There was a nail in my tire but this was taken care of in a timely manner, in addition to the regular service. More

by annandlorne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
Jul 27, 2020 -

Al Hendrickson Toyota responded

Thank you for coming to Al Hendrickson Toyota for your auto service needs! We are glad to hear that Anthony made sure that all of your concerns were addressed. Safe driving!

July 25, 2020

I've been a customer for yrs and I have no complaints, all personal is friendly, knowledgeable, respectful. At Al Hendrickson Toyota they understand your needs and work with you to get you the best deal More

by MAJOSECB
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francisco Sanchez & Craig
Jul 27, 2020 -

Al Hendrickson Toyota responded

"Friendly, knowledgeable, respectful" - three words we love to see! Thank you very much for trusting Al Hendrickson Toyota with your business time and time again. We are lucky to have you as a loyal customer.

July 24, 2020

Great Service They always take good care of me with friendly service when I bring my car for any service. I will continue to come here in the future. More

by sheababy1127
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Jul 24, 2020 -

Al Hendrickson Toyota responded

Thank you for the review! It is always a pleasure to work with you here at Al Hendrickson Toyota, and we look forward to your next visit!

July 23, 2020

Service was quick and efficient. Issues resolved. Sunday evening my tire pressure light showed on my dash board. No obvious flat tire. Drove home from a friend's house. Monday AM called dealer. Made a More

by helengolde
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not recognize name of service tech who helped me from above names.
Jul 27, 2020 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us this review. While I am pleased to hear that we were able to change your oil and service your vehicle efficiently and professionally here, I am concerned by some of your comments regarding our safety protocol. I assure you that customer health is our number one priority, and I would like to speak with you to ensure that we are living up to our values here. Would you consider giving me a call? Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

July 23, 2020

general check-up I took the car in mainly for a check on the tire pressure light that wouldn't go off; it was fixed. Also had an oil change. Service was fine. Wha More

by chris8634
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilnord Charles
Jul 27, 2020 -

Al Hendrickson Toyota responded

Chris- I'm very sorry that you had to wait a long time. We have been doing things differently as far as only taking one passenger at a time so, unfortunately, it has delayed times, but I'm very sorry that you did not feel comfortable in the waiting area. I will be sure to share this feedback with my team and work to improve our process going forward. If there is anything more you'd like to share with me, please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

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