Al Hendrickson Toyota - Service Center

My experience was great. Chris K assisted me well in choosing the best service for my car’s needs. He was courteous and very helpful. choosing the best service for my car’s needs. He was courteous and very helpful. More

GREAT customer service Very friendly staff. Car was ready 2 hours earlier than promised!!! NO MORE GOING to Toyota of Deerfield where customer service is not their prior Very friendly staff. Car was ready 2 hours earlier than promised!!! NO MORE GOING to Toyota of Deerfield where customer service is not their priority. More

Took corolla in told service adviser i believe it is the altinater they kept the vehicle for 9 days and changed the fuel pump. 1 hour after getting the car it stalled. Had to tow it in it was the altinater. altinater they kept the vehicle for 9 days and changed the fuel pump. 1 hour after getting the car it stalled. Had to tow it in it was the altinater. They blew me off the first time and did not even check the altinater. Overall I'm happy with my adviser he take care of most of my vehicles that i bring in. More

Mr Klaus is an excellent Human Resource in this company his profesional expertise and honest advice make this dealer in a very excellent for Toyota his profesional expertise and honest advice make this dealer in a very excellent for Toyota More

Handling Recall Notice Received a notice from Toyota telling me that my Avalon needs to be brought in do to a recall. I called AH, explained what I needed, was transferred Received a notice from Toyota telling me that my Avalon needs to be brought in do to a recall. I called AH, explained what I needed, was transferred to repairs, Danella picks up the phone, I explain and appointment was made for the next morning Brought it in at 8:30 and was told it would take 3-4 hours. When it was done, received a call and picked it up In and out very fast More

great service but Had to bring truck back not 24 hour later problem with the work that was done they took care of it with a smile and quick No Charge Had to bring truck back not 24 hour later problem with the work that was done they took care of it with a smile and quick No Charge More

Good experience Even though I didn't lease my vehicle from this dealership, I always have the car serviced here. The service rep. was very professional and the waiti Even though I didn't lease my vehicle from this dealership, I always have the car serviced here. The service rep. was very professional and the waiting room was comfortable and set up using COVID guidelines. I felt safe. More

I am very pleased with their service department Klaus I am very pleased with their service department Klaus makes it all happen He does the Maximun to accommodate my needs Would not go any other plac I am very pleased with their service department Klaus makes it all happen He does the Maximun to accommodate my needs Would not go any other place More

service advisor - the best ***** Klaus is alway helpful, dependable and reliable. I've worked with him throughtout the term of my lease. I feel very comfortable. He is very knowled Klaus is alway helpful, dependable and reliable. I've worked with him throughtout the term of my lease. I feel very comfortable. He is very knowledgeable and always goes out of his way to accomodate me. Thank you for having Klaus as part of your team. More

waited way to long for oil change the battery bracket had lost a bolt so i took one from another area and replaced the lost bolt.i showed this to Jarret, he said it was not important t the battery bracket had lost a bolt so i took one from another area and replaced the lost bolt.i showed this to Jarret, he said it was not important to replace it.they also did top off the fluids. More