Al Hendrickson Toyota - Service Center

I was left feeling like I was robbed by the service department. I have being going to Al Hendrickson for years to purchase vehicle and servicing. This is the first time my warranty has expired with a v department. I have being going to Al Hendrickson for years to purchase vehicle and servicing. This is the first time my warranty has expired with a vehicle so I didn't know this is how the service department operates. My previous service before August 4th was in Jan 2020. I was not told then, that the warranty on my battery was up. If I were told I would request a new battery then. I was given a pass on everything as per the service department. Imagine my shock in just six months when I returned, to be told everything has failed inspection. All because the warranty on the vehicle has expired. I was given a failed report with cost of repair in excess of $700 plus. In this time of the pandemic what does Al Hendrickson service department want to do? Kill me!! I am no mechanic, but if everything has gone bad, there should have been signs before now. I just took my vehicle in because I was contacted by the service department that it's time for servicing. On the report it even stated that they had to drum start my battery, which was absolutely untrue. I have no problem starting my vehicle then and now. When I asked Jarrett about it, he said it's just a code that they used for billing. He Jarrett, did not like me asking questions about not being told about the warranty being up in January when I was in for yet another service. He was getting an attitude with me. Usually he was in my opinion, a very professional and helpful person,but he was getting borderline snappy when I was asking questions about all the failed inspection. This makes me wonder if they are really servicing customers vehicle as contracted to do when under warranty, or just waiting until Warranty is up to go for the big bucks. Needless to say, I will be taking my vehicle elsewhere for an inspection because you are not trust worthy, and my life and the lives of my families and friends are at risk here. This is too much of a coincidence that everything has failed inspection just as the warranty on the vehicle expired. Beware Al Hendrickson customers when your warranty expires and you have to service. More

Oil change and a recall to update software Not a review but just a comment. I don't know why you make an appointment for service if you still have to wait for any available service consultant. Not a review but just a comment. I don't know why you make an appointment for service if you still have to wait for any available service consultant. More

It is the best and most reliable dealer en this area. We always buy in AL Hendrickson Toyota. And we always recommend it to all my family and friends always buy in AL Hendrickson Toyota. And we always recommend it to all my family and friends More

Staff was excellent, extremely helpful can’t wait to return for service. Marcus, Sedrick, and London is the best!!!! I would highly recommend this dealership to anyone looking to buy or service their ca return for service. Marcus, Sedrick, and London is the best!!!! I would highly recommend this dealership to anyone looking to buy or service their car!!!! More

I took my 2018 Camry for the last free maintenance, and as usual Shedrick took care of the car service. My wait time was reasonable. Thanks. as usual Shedrick took care of the car service. My wait time was reasonable. Thanks. More

Great service. Jarrett had me in and out quickly and all needs were handled efficiently. With Toyotacare on my lease there are no headaches with service needs were handled efficiently. With Toyotacare on my lease there are no headaches with service More

A very long wait for an oil change . I don't know what is going on of lately but it seems like no one cares when you go there these last days which is bad you have very few you seems to I don't know what is going on of lately but it seems like no one cares when you go there these last days which is bad you have very few you seems to care but I just don't know whats going on lately More

Oil Change Jarrett is always helpful, friendly, and professional. Service of my car was slightly faster than usual which I appreciate - trying to avoid outing Jarrett is always helpful, friendly, and professional. Service of my car was slightly faster than usual which I appreciate - trying to avoid outings during Covid. More

Klaus is the best, always attentive and kind. Service is great and would only go here for my Toyota needs! Best professional service and wonderful experience!!! great and would only go here for my Toyota needs! Best professional service and wonderful experience!!! More

5000 mile maintenance completed very fast. Everyone very nice and adhering to Covid safety measures which made me comfortable. My appointment was at 830 and they were done around 930. Great!!! nice and adhering to Covid safety measures which made me comfortable. My appointment was at 830 and they were done around 930. Great!!! More