Al Hendrickson Toyota - Service Center

Asked for the biggest, I got the BIGGEST Klaus was the man who rocked my world when it came to putting new tires on my 2018 Toyota Tacoma!!! James knew he was the right guy for the job and b Klaus was the man who rocked my world when it came to putting new tires on my 2018 Toyota Tacoma!!! James knew he was the right guy for the job and both of them made sure my truck was the best it can be for my adventures ahead!! I will always come back to this location!! Thanks fellas!! More

I was very pleased wit the service . The gentleman who checked me in kept me updated on the progress of the mechanic working on my car. The employees are very pleasant and helpful. checked me in kept me updated on the progress of the mechanic working on my car. The employees are very pleasant and helpful. More

Thanks to Jarred , best advisor and best service, always ready to help! . He always remembers my name. After different operators put me on hold, I got Jarred who answered the phone and was able to tell me w ready to help! . He always remembers my name. After different operators put me on hold, I got Jarred who answered the phone and was able to tell me what to do. More

I'm driving 30 minutes to Weston from now on. I got an email asking for my review, so I'm copying/pasting from my Google review already submitted. This was my first visit to this dealership. I got an email asking for my review, so I'm copying/pasting from my Google review already submitted. This was my first visit to this dealership. Because I respect others time, I arrived a few minutes before my scheduled service appointment time. I was not greeted nor directed where to go by anyone at the service reception area. I walked around aimlessly until I was able to "corner' someone and ask how the service check-in process works. When they finally got me to the Service Advisor who was assigned to my appointment, I had to wait another 15 minutes for him to get to me. After 2 hours of waiting, I went to see the service advisor to check my cars status. I learned my car was still waiting to be pulled into the garage. I decided to take my keys and never make the mistake of coming back to this location again. I did however attempt to bring these customer service deficits to the managers attention, but was blown off with the excuse of "we're busy". I can understand busy, but I cannot understand the lack of communication and poor initial impression. If we could have done it over, I would firstly wish for a greeter to direct me upon arrival. Secondly, I would appreciate the honest and open disclosure on the expected wait time. I can understand being busy, I CANNOT understand the lack of communication or level-setting the "guest’s" (I did not feel like a guest, more like a burden) expectations. More

service Service experience with Shedrick was amazing. I was able to get a full service transaction was very smooth and efficient. called as soon as my vehicl Service experience with Shedrick was amazing. I was able to get a full service transaction was very smooth and efficient. called as soon as my vehicle was ready. More

very good service He was very friendly and knowledgeable of the service.... we were there for the alignment of the tires. the steering was pulling on one side. He was very friendly and knowledgeable of the service.... we were there for the alignment of the tires. the steering was pulling on one side. More

Excellent Service Service staff were friendly, courteous, and helpful. Took care of my car needs. They ensure that the work done on my vehicle were to my satisfaction Service staff were friendly, courteous, and helpful. Took care of my car needs. They ensure that the work done on my vehicle were to my satisfaction and performed in a timely manner. More

Jarrett is the best guy you have. he always remains very professional in every situation!! I came in on Saturday late afternoon for an oil change and Jarrett told me I also had a recall. my last recall I ha professional in every situation!! I came in on Saturday late afternoon for an oil change and Jarrett told me I also had a recall. my last recall I had took over 4 hours. so I was not wanting to do this. jarrett assured me it wouldn't take that long. 90 mins later I was back in my car. thanks jarrett !! More

Anthony at the service department was so accommodating to my fears of the virus and took all precautions. I was so appreciative of that!! Thanks for making me feel safe and taking great care of my vehicle! my fears of the virus and took all precautions. I was so appreciative of that!! Thanks for making me feel safe and taking great care of my vehicle! More

I've been waiting since Monday for Anthony to get ahold of me to rent me a truck. I need to bring back my 2019 Toyota Tundra for squeaky brakes in the rear. Truck has been looked out five times and every t of me to rent me a truck. I need to bring back my 2019 Toyota Tundra for squeaky brakes in the rear. Truck has been looked out five times and every they tell me it's fixed. Anthony told me Sunday he would call Enterprise in have a truck for me. He never called they never had a vehicle for me. Very upset with how I've been treated at Al Hendrickson Toyota More