Al Hendrickson Toyota - Service Center

Great service! Klaus Cobb in the service dept. is very friendly and courteous. Very happy with my service and the amount of time spent at the dealership. Was in and out in a reasonable amount of time. friendly and courteous. Very happy with my service and the amount of time spent at the dealership. Was in and out in a reasonable amount of time. More

The best hands down. Everything was done expeditiously. Me and my Honda are very satisfied thanks again for the great work and service. Will recommend. Me and my Honda are very satisfied thanks again for the great work and service. Will recommend. More

took care of everything that was needed!!! my service writer Carmine Armano was all about getting the job done even when he reached out to his superiors to get it approved. my new car toyota av my service writer Carmine Armano was all about getting the job done even when he reached out to his superiors to get it approved. my new car toyota avalon is in good hands with Carmine Armano and the toyota service team. thank you it rarely i'm not nervous or uptight when leaving my car at a dealership. for now i have zero complaints and they make you feel like family and you deserve this vip treatment.!!! too many people to mention and don't remember all there names from the internet team reaching out and it all flowed when i came into visit. managers, finance,sales. and if i left someone out i'm sorry. w2ill recommend Al Henderson to anyone who wants to buy a car in the future that i no or who asked me about mine!!! More

Ten thousand mile service Also greeted by service managers, very organized. My only recommendation, because where are in South Florida and it's extremely hot, is to build out a Also greeted by service managers, very organized. My only recommendation, because where are in South Florida and it's extremely hot, is to build out and make offices for the service managers with Air Condition. Don't know why that was never done, and it not only for the workers but for the customers More

Never experienced any problems in service or sales Al Henderickson Toyota offers competitive pricing on sales and leasing of new vehicles. I've leased 4 cars from this dealership since 2012 and never Al Henderickson Toyota offers competitive pricing on sales and leasing of new vehicles. I've leased 4 cars from this dealership since 2012 and never experienced any problems. More

I always have great service every time I take my car in. Klaus is my service tech and always greets me by name, is professional, and I feel like he gives me honest advise. Never had a bad experience. Thank Klaus is my service tech and always greets me by name, is professional, and I feel like he gives me honest advise. Never had a bad experience. Thank you! More

Asked for the biggest, I got the BIGGEST Klaus was the man who rocked my world when it came to putting new tires on my 2018 Toyota Tacoma!!! James knew he was the right guy for the job and b Klaus was the man who rocked my world when it came to putting new tires on my 2018 Toyota Tacoma!!! James knew he was the right guy for the job and both of them made sure my truck was the best it can be for my adventures ahead!! I will always come back to this location!! Thanks fellas!! More

I was very pleased wit the service . The gentleman who checked me in kept me updated on the progress of the mechanic working on my car. The employees are very pleasant and helpful. checked me in kept me updated on the progress of the mechanic working on my car. The employees are very pleasant and helpful. More

Thanks to Jarred , best advisor and best service, always ready to help! . He always remembers my name. After different operators put me on hold, I got Jarred who answered the phone and was able to tell me w ready to help! . He always remembers my name. After different operators put me on hold, I got Jarred who answered the phone and was able to tell me what to do. More

I'm driving 30 minutes to Weston from now on. I got an email asking for my review, so I'm copying/pasting from my Google review already submitted. This was my first visit to this dealership. I got an email asking for my review, so I'm copying/pasting from my Google review already submitted. This was my first visit to this dealership. Because I respect others time, I arrived a few minutes before my scheduled service appointment time. I was not greeted nor directed where to go by anyone at the service reception area. I walked around aimlessly until I was able to "corner' someone and ask how the service check-in process works. When they finally got me to the Service Advisor who was assigned to my appointment, I had to wait another 15 minutes for him to get to me. After 2 hours of waiting, I went to see the service advisor to check my cars status. I learned my car was still waiting to be pulled into the garage. I decided to take my keys and never make the mistake of coming back to this location again. I did however attempt to bring these customer service deficits to the managers attention, but was blown off with the excuse of "we're busy". I can understand busy, but I cannot understand the lack of communication and poor initial impression. If we could have done it over, I would firstly wish for a greeter to direct me upon arrival. Secondly, I would appreciate the honest and open disclosure on the expected wait time. I can understand being busy, I CANNOT understand the lack of communication or level-setting the "guest’s" (I did not feel like a guest, more like a burden) expectations. More