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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,023 Reviews

7,023 Reviews of Al Hendrickson Toyota - Service Center

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August 31, 2020

Very professional attitude, quick service, friendly personal, I definitely recommend to do service in this Dealership, additional service complementary driving to and from service, very good experience More

by LECAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

Al Hendrickson Toyota responded

Profesional service is our goal and we are thrilled to hear that this came through during your recent visit. Thank you so much for choosing Al Hendrickson Toyota! We hope we have an opportunity to assist you in the future.

August 30, 2020

I was extremely disappointed. My service agent did not tell me the cost of repair and unfortunately I forgot to ask. When I called the agent to complain about the excessive price, he said it was written More

by BJFORMAN22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2020 -

Al Hendrickson Toyota responded

This is a disappointing review to read. We always strive for exemplary service here, and I'm sorry we let you down during your most recent visit. I would like to speak with you directly about what happened to see what we can do to earn back your trust. Unfortunately, I am unable to find your contact information without a full name - would you consider giving me a call directly? Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

August 28, 2020

This is my third Toyota and most likely my last. I felt as a long standing customer I was handled without any loyalty and a just take or leave it attitude when I came in for service. More

by YELLOWTWEETY39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2020 -

Al Hendrickson Toyota responded

I'm disappointed to see this review. We value your loyal business here, and I would like to speak with you directly about what happened during your most recent visit. Unfortunately, I am unable to find your contact information without a name - would you consider giving me a call? Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

August 28, 2020

I brought the truck in by tow because it would not start. They said it was the battery and also suggested spark plugs. They also fixed the blinker that was out and running light. Unfortunately the windshield More

by QUEST00714
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2020 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us a review. While I am pleased to hear that we were able to get you back on the road, I would be more than willing to speak with you directly about the windshield washer. Please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

August 27, 2020

I really liked the attention and the inspection of my vehicle was quick. They have an excellent transportation service to your home while they repair your vehicle. Excellent. More

by Ernesto Tartaglia
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2020 -

Al Hendrickson Toyota responded

Ernesto - thank you for trusting Al Hendrickson Toyota with your vehicle! We're pleased to hear that everything went well during your recent visit with us.

August 27, 2020

This dealership is awesome. I have nothing else to say about Hendrickson Toyota. Great dealership great service. There's is nothing else to say about the dealership. More

by MANUEL.ADORNO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Mohi
Aug 28, 2020 -

Al Hendrickson Toyota responded

Manuel - thank you for taking a moment to leave Al Hendrickson Toyota a five-star review! We're proud to have earned your business and we look forward to taking care of you during your next service visit!

August 27, 2020

Good pick up and return service.No car wash. Was Good pick up and return service. No car wash. Was promised a coupon and never received one. There was a wait to see the service technician, but not More

by chana0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Coxwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2020 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us this feedback. I apologize for the mistake here with the coupon, and I would be more than willing to ensure that you receive one. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call directly? Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

August 26, 2020

Coming to this service department is a always great. Shedrick listen to your consider about the vehicle and address the issues. He’s always willing to help. More

by TISHANA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Aug 27, 2020 -

Al Hendrickson Toyota responded

Thank you for your loyalty to Al Hendrickson Toyota. It is our goal to provide excellent service for customers and we are happy to hear that Shedrick always meets your needs. See you next time!

August 26, 2020

I had my vehicle serviced at Toyota and Klaus C was awesome. He explained the procedure to me and also stated the wait time. While I waited he gave me an update and told me additional things that neede More

by SHERFAULKNOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus C
Aug 27, 2020 -

Al Hendrickson Toyota responded

Thank you for the 5-star review! We are so glad you enjoyed working with Klaus here at Al Hendrickson Toyota, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

August 25, 2020

Great service and knowledgeable personnel. I usually deal with Chris Laporte and find that his expertise and courtesy has really made it easier to have my car serviced and any problems resolved. More

by syldor1703
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2020 -

Al Hendrickson Toyota responded

Thank you for the wonderful feedback about our Service Department! We are so happy that you can depend on Chris to keep you safe out on the road. Hope to see you next time at Al Hendrickson Toyota!

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