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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,029 Reviews

7,029 Reviews of Al Hendrickson Toyota - Service Center

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September 19, 2020

Thank you very much for the time that you had spent with Thank you very much for the time that you had spent with me to make an educated decision on purchasing a new car due to the high mileage that I had o More

by THOMDEL65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Caldero
Oct 06, 2020 -

Al Hendrickson Toyota responded

Thank you for your feedback! We are glad to hear that you are confident in your decision. If there is anything we could have done differently to make your experience better, please give us a call so we can discuss it. Thank you for your business, Jessica Fernandez - Asst. to the Chairman - 954-545-6502.

September 17, 2020

Great service department. My service representative, Anthony Colon, was friendly, efficient and kept his word on how long I would wait for my car to be ready. More

by SURFSUSAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Colon
Sep 18, 2020 -

Al Hendrickson Toyota responded

Susan, we're so grateful to have you as a customer! It's wonderful to hear that Anthony made your recent service visit so transparent and rewarding. Thank you for trusting Al Hendrickson Toyota with your vehicle and your business!

September 16, 2020

Frank in the service department was the best. He was professional and helpful and called when the car was ready. Great experience. Will ask for him again. More

by musselmg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Coxwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Al Hendrickson Toyota responded

It is wonderful to hear that Frank earned your five-stars! Thank you for your support and for choosing Al Hendrickson Toyota. We hope to see you again next time!

September 16, 2020

The service department was very professional during this hard times with covid. The service person was very quick to get my series done on my mini van. More

by ukpat007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
Sep 16, 2020 -

Al Hendrickson Toyota responded

Thank you for taking the time to share feedback about our service department! We are very glad to know that you're a satisfied customer. - Al Hendrickson Toyota team

September 16, 2020

Klaus is always courteous and is always informative. Great service and consistent. Its the reason I only go to Al Hendricks to service my vehicle More

by LEEYOLUX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
Sep 16, 2020 -

Al Hendrickson Toyota responded

Thank you for posting about your wonderful experience with Klaus at Al Hendrickson Toyota. We're thrilled to hear that he always provides you with great service!

September 15, 2020

Misleading and a liar have, I have a service package that includes everything but the tires and he tried to make me pay additional money More

by mr_tmitchell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2020 -

Al Hendrickson Toyota responded

I can assure you that we would never intentionally lie to our customers, but I sincerely apologize if we made a mistake. Would you please give me a call when you have a free moment? I would like to look into this to make sure it's addressed. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

September 15, 2020

The service center completed all tasks noted and I was impressed by the quality of the paint job. The service rep was professional and friendly and answered all my questions. More

by HENRYROMMERDAHL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Valdez
Sep 16, 2020 -

Al Hendrickson Toyota responded

Thank you, Henry, for reviewing Al Hendrickson Toyota! I am glad to hear that you enjoyed your service visit with us. We look forward to taking care of you next time!

September 14, 2020

Preserve the waiting time to receive the finished service and avoid constantly going to know if the service has already ended, not exceeding the expected hours. More

by FRMAUROSANTANA53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erik Coxwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Daus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Gayle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Bonito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Cann, Luis P, Brecheneve B
Oct 06, 2020 -

Al Hendrickson Toyota responded

I am sorry to hear that your visit took longer than we had anticipated. We would never want to inconvenience our guests and we will certainly use your feedback to improve for the future. If you would like to discuss anything further, I am available to take your call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

September 13, 2020

Was very impressed with your service center Klaus Cobb was fantastic in helping me get my car serviced, you are lucky to have him there. More

by Linda hersh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb, Ira G
Sep 13, 2020 -

Al Hendrickson Toyota responded

Thank you for the 5 stars, Linda! We are certainly lucky to have Klaus as part of our team here at Al Hendrickson Toyota and will be sure to pass along your compliments to him. See you next time!

September 13, 2020

Team work outstanding customer service! Great smiles good customer service good customer service good customer service good customer service good customer service great team work More

by MSKYLLANWHITE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Sep 13, 2020 -

Al Hendrickson Toyota responded

We couldn't ask for better feedback than this! We're very proud of our wonderful team here at Al Hendrickson Toyota and your review means a lot to all of us. Thank you and we look forward to seeing you next time!

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