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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.3
6,570 Reviews
Call Service Center (954) 448-7257

6,570 Reviews of Al Hendrickson Toyota - Service Center

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April 17, 2023

I'm pleased with the work that was done on my car thanks cj for your help More

by maxinenelson85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
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Apr 19, 2023 -

Al Hendrickson Toyota responded

We're delighted to have earned your support at Al Hendrickson Toyota! Thanks for the positive review!

April 17, 2023

i am missing 2 keys that were attached to my car key. I also had to wait 3 and half hours/ More

by carolynsessler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2023 -

Al Hendrickson Toyota responded

Carolyn, I am sorry to read this feedback. We want the most for our guests, and I would appreciate the chance to speak with you to see what more I can do to assist with your situation and help fix things. If you are willing to discuss this further, please feel free to reach out. Best, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

April 17, 2023

Great job. They was an excellent sevices, and excellent employees will always carefully Mr. Shedrick Anderson so kind. More

by ERIKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
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Apr 18, 2023 -

Al Hendrickson Toyota responded

Erika, we're thrilled to see your five-star review for Al Hendrickson Toyota! We're glad to hear you had an excellent experience with our services and employees, especially Shedrick Anderson who was so kind. Our team appreciates your business and hopes to see you again!

April 17, 2023

No more rides to take me home. I will find another dealer with this service. Thanks More

by Fernando Fonseca
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2023 -

Al Hendrickson Toyota responded

Fernando, we do our best to offer accommodating service and transportation, and I apologize if we fell short here. I understand how frustrating this must be and I'm very sorry we've lost your future business, but your feedback will help us make improvements for all our customers going forward, so thank you for sharing. If there's anything else you'd like to add, please reach out to me directly. Best, Norman Frantz - Service Manager - 954-545-6931

Apr 24, 2023 -

Fernando Fonseca responded

Sorry, but this is not true. I saw 2 cars and 2 drivers there. Seating. I know them because I used this service many times. I don't know WHY the company said there were no cars available. So, Please, don't apologize.

April 17, 2023

I thoroughly enjoyed the attention to detail concerning the last service appointment I had at Al Hendrickson. More

by BOBL614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2023 -

Al Hendrickson Toyota responded

It's great to hear that our team provided you with an attentive and detailed vehicle service! We appreciate you sharing your experience with us. We hope to see you again at Al Hendrickson Toyota!

April 17, 2023

I had a 7:30 AM appointment they couldn't locate. I had an engine code that I gave them. I expected them to run their own diagnostics. I didn't expect it to take five hours to do the diagnostic. And More

by KKIRK2665
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mailer
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Apr 24, 2023 -

Al Hendrickson Toyota responded

Thank you for taking the time to share your feedback with us. We apologize for the issues you encountered during your visit. We strive to provide our guests with timely and efficient service. Please give us a call if there is anything we can do to assist you. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 17, 2023

One problem I have is that my rear spoiler started lifting off and I requested for it to be fixed and I still received the car without it being fixed. Otherwise from that everything else was ok. More

by CFLAVA2000
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2023 -

Al Hendrickson Toyota responded

Thank you for bringing this to our attention. I would like the opportunity to look into this. Please give me a call at 954-545-6931 so we can address this ongoing issue and ensure it gets fixed. Thanks again for your feedback. - Norman Frantz - Service Manager

April 17, 2023

The service managers due an an alright job i just wish that something could be done about my tundras squeeking breaks otherwise the service is recomendable More

by josejimenez2009jj@gmail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2023 -

Al Hendrickson Toyota responded

Jose, I am sorry to hear that you are still having trouble with your vehicle. I would be happy to speak with you to see what more I can do to assist with your situation. If you are willing to discuss this further, please contact me directly. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 16, 2023

Very professional and helpful. I was provided updates as necessary. Service time was pretty reasonable. More

by Oskardog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2023 -

Al Hendrickson Toyota responded

Thank you for the great review! We're thrilled to hear that the Al Hendrickson Toyota team was able to get the job done. Drive safely, and we hope to see you back again down the road!

April 16, 2023

Always very impressed with the courtesy and professionalism shown to us by our Service manager, Chris Leporte. Confident we're getting correct info from Chris. More

by HLLEV2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2023 -

Al Hendrickson Toyota responded

Thank you for taking the time to share your positive experience with Al Hendrickson Toyota! We're glad to hear that Chris provided you with courteous and professional service. We appreciate your business and hope to see you again soon!

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