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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,031 Reviews

7,031 Reviews of Al Hendrickson Toyota - Service Center

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September 30, 2020

Service is always great. Seen Jarrett a couple of times now and he always is very friendly and personable. Actually talks to you as a person and not just a customer to push you out. Even after my ToyotaCar More

by acristando
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2020 -

Al Hendrickson Toyota responded

Thank you for your loyalty to Al Hendrickson Toyota. It's fantastic to hear that Jarrett always impresses you by providing great service. We look forward to working with you next time!

September 30, 2020

Great people. No appointment and service was fast and easy. No hassle or pressure. Tire pressure light was on and was checked and fixed quickly. Completely satisfied. More

by BLAKEBARBARA42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
Sep 30, 2020 -

Al Hendrickson Toyota responded

Thank you, Blake, for reviewing Al Hendrickson Toyota! We're grateful for your confidence in us to get the job done!

September 30, 2020

Each time I went there for some kind of maintenance I had to go back because it was still not fixed correctly, that happened to me two times. More

by malon7ma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony
Oct 23, 2020 -

Al Hendrickson Toyota responded

This is a disappointing review to read. We strive for knowledgeable and thorough service here, and I'm sorry that we didn't leave you with that impression. I would be more than willing to speak with you directly about what happened. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

September 30, 2020

Worst impossible, a $220 job turns in $270, because hidden fees. Car was not al least cleaned, for sure it was not reviewed, the points inspection is a joke, now my car has a sound when AC works. Expen More

by LUIS43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar Vizcarra
Oct 23, 2020 -

Al Hendrickson Toyota responded

It's hard to see this feedback as we want guests to be confident in our services. I apologize for your frustrating experience and I'd like to see if there is any way I can remedy your concerns. Without a last name, we won't be able to reach you. Please consider calling me at your convenience. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

September 30, 2020

Had a positive experience with Klaus. Great customer service. My only complaint is the guy who drove my car and parked it had mask under his nose. More

by KERRYTGREEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
Sep 30, 2020 -

Al Hendrickson Toyota responded

Thank you for the review, Kerry! It is wonderful to hear that Klaus delivered such an excellent experience. We appreciate you taking the time to share your feedback and will certainly use it to improve for the future. Safe travels! - The Al Hendrickson Toyota team

September 30, 2020

Have been attempting to contact someone in their Finance Department to cancel warranty on a car I no longer have over this week with no prevail, have left four voicemails and attempted to reach out on both More

by fjsstevens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jerry Velasquez
Oct 23, 2020 -

Al Hendrickson Toyota responded

I apologize for the lack of communication on our end. I will try to get your information, or, at your convenience please give me a call. Thank you for your patience. Jerry Velasquez - Finance Director - 954-545-6920

September 29, 2020

I have been doing my car in this place for long time. 100 percent satisfied. Good quality of service I recommend it. Excellent prices, service, time, staff. More

by NINOSK04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2020 -

Al Hendrickson Toyota responded

Thank you so much for trusting us with your business time and time again! We are very glad to hear that you've received consistently excellent service from our Al Hendrickson Toyota team. Hope to see you next time!

September 28, 2020

Klaus was an excellent service mediator . He was very attentive and clear as well as helpful regarding my needs . I’d like to give him thanks for a great job done More

by ALEXANDRAAYALA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
Sep 28, 2020 -

Al Hendrickson Toyota responded

Thank you for the five-star review! We appreciate your support and are happy to hear that Klaus delivered such excellent service. We appreciate your support and hope to see you again at Al Hendrickson Toyota!

September 28, 2020

Chris LePorte. is always polite, and friendly. Very professional even when he is very busy. My car was in for routine service, so no major problems. More

by judygirl4142
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2020 -

Al Hendrickson Toyota responded

Thank you for trusting Al Hendrickson Toyota with your vehicle. We're glad to hear that Chris always takes care of you and we look forward to working with you next time!

September 28, 2020

I am not one who mince words. Don’t have much to say other than service was quick and friendly. Prices great...sufficient and efficient service. Thank you! More

by GWENMOSS10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2020 -

Al Hendrickson Toyota responded

Thank you for taking the time to review us, Gwen! We appreciate your support and are happy to hear that the team delivered such efficient service. We hope to see you again at Al Hendrickson Toyota!

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