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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,031 Reviews

7,031 Reviews of Al Hendrickson Toyota - Service Center

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October 03, 2020

Everything went smoothly. I was told that the maintence Everything went smoothly. I was told that the maintence & mandated repair would take approximately 2 hours but they were completed in about 1 hour.n More

by Razee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
Oct 05, 2020 -

Al Hendrickson Toyota responded

Hi Razee - We are thrilled to hear that you had such an efficient service experience! Thank you for taking the time to share and safe travels. We hope to earn your business again down the road!

Oct 06, 2020 -

Razee responded

Thank you for responding to the survey. Most businesses ask you to take a survey but never let you know their reaction

October 03, 2020

Most of the Staff I came in contact with were very respectful and friendly; the Agent that dealt with me personally was very caring and kind. More

by CGOODEN01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shedrick Anderson
Oct 13, 2020 -

Al Hendrickson Toyota responded

Thank you for posting about your recent visit with our team. We strive to deliver exceptional service for guests so if there is anything we could have done better, please don't hesitate to reach out and let us know. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

October 02, 2020

Al Hendrickson Toyota always provides the best service! I have been a loyal customer now for 13 years and I will continue to do so because of your consistent effort to take the best care of my Camry!! Thank More

by STARVIS44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2020 -

Al Hendrickson Toyota responded

What can we say to thank you for your 13 years of business? It really means a lot that you've trusted our team to keep you safe out on the roads for so long. See you next time at Al Hendrickson Toyota!

October 01, 2020

Horrible service Waiting for 1 hour for nothing and when Horrible service Waiting for 1 hour for nothing and when I asked for me car they told me that I'd need a new tire for $300 when all I came in for wa More

by CATOUE312
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Joseph
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2020 -

Al Hendrickson Toyota responded

I'm sorry to hear that you are frustrated. I assure you that we strive for transparent and accurate diagnosis here, and I would be more than willing to speak with you directly about your tire. Please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

October 01, 2020

Great customer service and excellent service Klaus Cobb is always great along with the team. Thank you for always checking and taking good care of my car More

by BILLISIV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klaus Cobb, Austin R
Oct 01, 2020 -

Al Hendrickson Toyota responded

It's our pleasure to assist you! Thank you so much for choosing Al Hendrickson Toyota for all of your auto service needs. We are very happy to hear that you're a satisfied customer.

October 01, 2020

Excellent adviser, Kenny! Perfect car mechanic service! Driving back home, the car drove smoothly, without any issues! Sevice was performed in a timely manner! Thank you! More

by REGINAHL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Bergmann
Oct 01, 2020 -

Al Hendrickson Toyota responded

Thank you for taking the time to review us! It is wonderful to hear that Kenny delivered such an excellent service experience. Safe travels and we hope to see you again at Al Hendrickson Toyota!

October 01, 2020

Maintance service department ? They are awesome ! Left my inside light on ( my battery got ruined) my 2018 is still under warranty , so I got in , early no appoint , they checked it , got a Brand New battery More

by PROSPERTJOYMIRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherylene C
Oct 01, 2020 -

Al Hendrickson Toyota responded

Thank you for trusting Al Hendrickson Toyota to get the job done. I am thrilled to hear that Oscar took care of your concerns and got you back on the road!

October 01, 2020

I've been using toyotas since I remember, first in Costa Rica and now here in Florida. I was almost ready to switch to a higher SUV, but a month ago, my car was flooded, windows were closed, car was closed More

by betsyca
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Oct 23, 2020 -

Al Hendrickson Toyota responded

Betsy - This is a concerning review to read, and I'm sorry to hear that you are experiencing difficulties with your vehicle. I would be more than willing to speak with you directly about this leak to see what more we can do to assist you. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

October 01, 2020

Great customer service.Not trying to “push” Unnecessary Great customer service. Not trying to “push” Unnecessary services. Nice place to wait while the car is getting done with coffee and snacks. Prices More

by brunohleoncio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose, Jennifer burton
Oct 02, 2020 -

Al Hendrickson Toyota responded

We are grateful to have you as a customer and appreciate you taking time to share this feedback. Thank you so much! We look forward to serving you next time at Al Hendrickson Toyota.

September 30, 2020

Disappointed that the tire pressure was not checked and corrected as the low tire pressure light was activated on the dashboard indicating low tire pressure. The invoice I received indicated the tires were More

by JOHNKORMAN2001
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Claus Cobb
Oct 23, 2020 -

Al Hendrickson Toyota responded

John- we apologize for disappointing you. We take situations like this seriously and I will be speaking to my team. I would be more than willing to speak with you directly about this issue with your tires. Please call me at your convenience. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

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