Al Hendrickson Toyota - Service Center

The service department at Al Hendrickson is great and has increased my overall satisfaction of Toyota. I will definitely be purchasing my next Toyota from this dealer. increased my overall satisfaction of Toyota. I will definitely be purchasing my next Toyota from this dealer. More

Went there for a new battery for Prius 2014. Battery costs $225.99, but after adding tax, they charged me $323 including unknown fees and charges. Plus no one informed me if my car was ready or not. I costs $225.99, but after adding tax, they charged me $323 including unknown fees and charges. Plus no one informed me if my car was ready or not. I had to go and ask the guy 5 times. It took them 2 hours to replace the battery and update the software. When I went to More

Bad customer service. I was supposed to be taken home and nobody did. Make me wait over 2 hours for my service with an appointment for 10:15 am. Not a happy customer here. nobody did. Make me wait over 2 hours for my service with an appointment for 10:15 am. Not a happy customer here. More

Been dealing with Chris K in service since I purchased car -he’s always been pleasant and a pleasure to deal with -he’s always helpful car -he’s always been pleasant and a pleasure to deal with -he’s always helpful More

Went to the dealership to have a damaged key fob replaced. Turned out they could fix what I had, and didn't charge me for the repair! What a surprise. Although that was an unusual case, it speaks we replaced. Turned out they could fix what I had, and didn't charge me for the repair! What a surprise. Although that was an unusual case, it speaks well for their integrity and customer service. More

Service Technician Chris LePorte notified me of a good timeframe to leave the vehicle, alerted me of issues with the vehicle, explained my options, made sure I was on the shuttle service list, and everyth timeframe to leave the vehicle, alerted me of issues with the vehicle, explained my options, made sure I was on the shuttle service list, and everything was done in a timely fashion. Thank you Chris and crew. More

I had an appointment for an oil change and tire rotation. I waited 2 1/2 hours. Next time I will go to the quick oil change place. I waited 2 1/2 hours. Next time I will go to the quick oil change place. More

I am a customer of Al Hendrickson Toyota since 2011 and I am very happy about this decision. They offer predictable, consistently high quality services, honesty and professionalism at every visit. They take am very happy about this decision. They offer predictable, consistently high quality services, honesty and professionalism at every visit. They take my vehicle problems as their own. More

Shedrick and the dealership took care of everything that Shedrick and the dealership took care of everything that was broken on the car. But I am disappointed with Toyota having a part fail in only 4 years. Shedrick and the dealership took care of everything that was broken on the car. But I am disappointed with Toyota having a part fail in only 4 years. Trunk gasket. More

My experience was horrible!! Not sure who called me back, but they were disrespectful 😕. Some guy called me back for Sed rick, & I don't know who it was. but they were disrespectful 😕. Some guy called me back for Sed rick, & I don't know who it was. More