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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,170 Reviews

7,170 Reviews of Al Hendrickson Toyota - Service Center

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November 25, 2020

Really a bad experience Thanks for nothing DEVON Really a bad experience Thanks for nothing DEVON inefficient FERNANDO run my credit more than 3 times without reason Im not satisfy with the s More

by SERGIOGARCIAP80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Devon W
Dec 29, 2020 -

Al Hendrickson Toyota responded

Sergio - This is a concerning review to read, and it certainly doesn't sound like the transparent and accommodating service we strive for here. I would be more than willing to speak with you directly about what happened. Please don't hesitate to call me if you would like to speak to me. Thank you, Scott Zuckerman- General Manager- 954-545-6570

November 25, 2020

Always great service from Jarrett and Norman in the service department, service that delivers on the promise of keeping my high mileage Camry and Sequoia vehicles driving on the road for my entire fam More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2020 -

Al Hendrickson Toyota responded

Paul, thank you for taking the time to leave us a review! Jarrett and Norman are both excellent members of our team at Al Hendrickson Toyota, and we will be sure to let them know that you appreciate their help. It is always a pleasure to service your Toyota Camry and Toyota Sequoia, and we look forward to your next visit!

November 25, 2020

I had a Toyota Highlander. Then I went to a Mitsubishi Cross. But I still use the same service guy. Klaus at Al Hendrickson Toyota. He is reliable, trustworthy and treats you like family. No matter what c More

by G. Mousekowitz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Nov 25, 2020 -

Al Hendrickson Toyota responded

Reviews like this one always make us smile! It's amazing to hear that Klaus has been with you through multiple cars, through thick and thin, and we'll be sure to relay your kind words to him. Thank you for trusting Al Hendrickson Toyota with all your repair and maintenance needs!

November 24, 2020

I received excellent service from Chris LeporteHe made I received excellent service from Chris Leporte He made sure I got a ride home promptly so I didn't have to wait. The drivers were very courteous a More

by HMCOLB32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2020 -

Al Hendrickson Toyota responded

We love five stars! Thank you for posting about your recent visit with us at Al Hendrickson Toyota and your time working with Chris. We hope that you have a great week!

November 23, 2020

Service department was excellent only about one hour and I was on my way home it’s the only place I get my RAV4 serviced More

by FFUTIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Al Hendrickson Toyota responded

We can't thank you enough for being a loyal Al Hendrickson Toyota customer! We really appreciate you trusting us with your Toyota RAV4 time and time again. Enjoy your week!

November 23, 2020

Excellent service attitude from Chris Kulazdis. As soon as I arrive he come and take my car for the service as is schedule. No waiting time. this is great. More

by alberto.gutierrez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Al Hendrickson Toyota responded

Alberto - We are so happy to hear that Chris helped make your service visit quick and easy. Thank you for supporting him by posting a review! Our team at Al Hendrickson Toyota wishes you safe driving.

November 23, 2020

The representative did not listen to my concern nor provided any feedback after the service was completed. Never had such service from Al Henderickson Toyota before. More

by BLONDELL49
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frank Piciotti
Dec 02, 2020 -

Al Hendrickson Toyota responded

I'm so sorry that you didn't receive five-star service during your recent visit. I would be glad to speak with you directly to answer any questions you might have, however, I won't be able to find your contact information from this review. Would you please reach out to me when you have a free moment? Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 22, 2020

The service department at Al Hendrickson is great. I really enjoyed my visit there and will recommend friends to go there I will definitely be purchasing my next Toyota from this dealer. More

by lorraineedwards_98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Al Hendrickson Toyota responded

Thank you for trusting Al Hendrickson Toyota to get the job done. We strive to deliver top-notch service and I am glad that came through to you!

November 21, 2020

The service department at Al Hendrickson is great and has increased my overall satisfaction of Toyota. I will definitely be purchasing my next Toyota from this dealer. More

by JASONR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
Nov 23, 2020 -

Al Hendrickson Toyota responded

Thank you for your confidence in Al Hendrickson Toyota! We look forward to working with you during your next visit!

November 21, 2020

Went to the dealership to have a damaged key fob replaced. Turned out they could fix what I had, and didn't charge me for the repair! What a surprise. Although that was an unusual case, it speaks we More

by JIMH44023
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2020 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Al Hendrickson Toyota, and if you ever need anything else, don't hesitate to come back and see us again!

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