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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,034 Reviews

7,034 Reviews of Al Hendrickson Toyota - Service Center

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October 18, 2020

Chris handled my service and as usual the service at Al Hendeickson Toyota is one of the best. My second vehicle from them and wouldn't take it anywhere else More

by WELLWAYEX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Al Hendrickson Toyota responded

Thank you for trusting Al Hendrickson Toyota with your vehicle. We are thrilled to hear that Chris always provides you with great service and we look forward to working with you next time!

October 18, 2020

This is the only place I bring my RAV4 for service. They are always friendly and usually pretty quick with the service required. I feel comfortable with Jarrett who has become my service manager. He is very More

by kennrsa06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brecheneve B
Oct 19, 2020 -

Al Hendrickson Toyota responded

Thank you for trusting Al Hendrickson Toyota with your vehicle. It is fantastic to hear that Jarrett continues to impress you by providing great service on your Toyota RAV-4!

October 17, 2020

I have always had a favorable experienceEveryone really I have always had a favorable experience Everyone really is very friendly and helpful. I've gone ONLY to Al's with our vehicles for 15 + years now ❤ More

by KATATA09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi, Shedrick Anderson
Oct 19, 2020 -

Al Hendrickson Toyota responded

We're so lucky to have you in the Al Hendrickson Toyota family! This review makes our day. Thank you for your confidence in our service team!

October 17, 2020

Been in there for the same issue now 3 times.Each time Been in there for the same issue now 3 times. Each time they say something different . Had car all day on the last visit then when we went to pick u More

by fourfabels
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Somebody went out of his way to help locate the keys
Nov 05, 2020 -

Al Hendrickson Toyota responded

I'm so sorry that you've had to make multiple trips to our dealership. This sounds very frustrating and I would like to step in to ensure that all of your concerns have been properly addressed. Would you please give me a call when you have a free moment? I won't be able to find your contact information from this review. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

October 17, 2020

This was the first time I serviced my car at Al Hendrickson Toyota. As busy as it appeared to be, my car was serviced and the key was in my hand in 45 minutes. Thank you Mr. Anderson for the More

by lklempner
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zeke Howes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shedrick Anderson, Andre Caldero
Oct 19, 2020 -

Al Hendrickson Toyota responded

Thank you for the review! It was our pleasure to assist you here at Al Hendrickson Toyota, and we will certainly pass along your kind words. We look forward to your next visit!

October 16, 2020

Henry Delgado is always very attentive to his clients and provides excellent customer service, that is why I keep goint there for service. Thank you. More

by ASK4NITZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Al Hendrickson Toyota responded

It is wonderful to hear that Henry has earned your five-stars! Thank you for the review and for choosing Al Hendrickson Toyota. We appreciate your business and hope to see you back!

October 16, 2020

I have been and/or buying Toyotas for years from Hendrickson for over 20 years. I also service them there. They have service managers there that you develop a rapport with. I have had several. As th More

by Orchidlady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chener Petit Louis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shedrick Anderson
Oct 19, 2020 -

Al Hendrickson Toyota responded

It truly means a lot that you drive past another dealer to visit us at Al Hendrickson Toyota. Thank you so much for sharing such wonderful feedback about our Service Department! We are honored to have your business for over 20 years and look forward to our continued relationship. Have a great week!

October 15, 2020

I drive past three Toyota dealerships because you are the only dealership with Shedrick! The convenience and extended warranty are second to none! Thank you! More

by DadofTwins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Oct 15, 2020 -

Al Hendrickson Toyota responded

Thank you for your continued support! It is wonderful to hear that Shedrick always impresses you during your visits to Al Hendrickson Toyota!

October 15, 2020

I'm always very happy to take my car to Al Hendrickson Toyota in coconut Creek FL half an hour from where I live, because I find the Service Guys so happy to see me and to service my Car. I always go see More

by YOUNGJENY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Al Hendrickson Toyota responded

We're so grateful to have you in the Al Hendrickson Toyota family! It makes our day to hear that Chris and the rest of our service team always make your visits friendly and attentive. Thanks for continuing to make the drive!

October 14, 2020

I came to have my brakes checked. The told me when I made the appointment that I can have shuttle service. When I got there the service person told me it was unlikely. Every time I go to Al Hendrickso More

by Nicholsoncat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I believe his name was Jeffrey, a heavy set guy
Nov 09, 2020 -

Al Hendrickson Toyota responded

This is a disappointing review to read. We strive for accommodating and friendly service here, and I'm sorry that we didn't leave you with that impression. I will be sure to share this feedback with my team, and we will work to improve our process going forward. If there is anything more you'd like to share with me, please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

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