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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,160 Reviews

7,160 Reviews of Al Hendrickson Toyota - Service Center

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December 09, 2020

Service provided was oil change. Car was ready and was never notified. The wrong mileage was written on my receipt. Communication here is very poor. More

by SKCORNETTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Al
Jan 07, 2021 -

Al Hendrickson Toyota responded

This doesn't sound like the exemplary service we pride ourselves on here, and I'm disappointed to see this review. I would be more than willing to speak with you directly about what happened during your visit and see what we can do to make this right. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 09, 2020

They make customers a priority even during their busiest times. I’ve trusted them from the day of purchase to now. They always come through for me More

by JJS09BOCA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2020 -

Al Hendrickson Toyota responded

Thank you for taking the time to review us! We are thrilled to hear that you are so confident in the Al Hendrickson Toyota team. Safe travels, and we hope to continue to earn your business down the road!

December 09, 2020

Anthony was very courteous and attentive even though he had a lot to get done. My car is now driving like new thanks you all! More

by auguste_nancy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
4.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi, Juan Diaz, Sherylene C, Austin R
Dec 09, 2020 -

Al Hendrickson Toyota responded

We're thrilled to hear that Anthony went above and beyond to take such good care of you and your vehicle! Thank you for trusting Al Hendrickson Toyota with your repair needs!

December 08, 2020

Took my Lexus for an oil change and they had it done quickly and professionally. They always do a fantastic job and at a great price. Very nice team and a great place to have my vehicle serviced. I More

by MH0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2020 -

Al Hendrickson Toyota responded

It really means a lot to hear that you enjoy your visits with us at Al Hendrickson Toyota. Thank you so much for trusting us with your vehicle! We truly appreciate your recommendation and look forward to our continued relationship.

December 08, 2020

I would recommend only because it’s the only one near us. The wait is overwhelming, don’t understand why we make a appointment. With Covid the amount of people there is a cluster F. Took my car in for a tu More

by CRISTINA.ROSARIO.CR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
Dec 29, 2020 -

Al Hendrickson Toyota responded

Cristina - I'm so sorry that you didn't have a better visit with us. We would never want to keep our guests waiting or for them to feel uncomfortable during their time at our dealership. Would you please reach out to me when you have a free moment? I would like to help get your radio issue resolved. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 07, 2020

Good customer service, very friendly staff. I always take my car at Al Hendrickson from the day I bought it until now. I never take it no where else for mechanics. More

by CARLINAD785
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmelo Armando
Dec 07, 2020 -

Al Hendrickson Toyota responded

We can't thank you enough for being a loyal Al Hendrickson Toyota customer. All of us appreciate your feedback and look forward to working together for years to come!

December 07, 2020

Excellent service and Klaus is awesone. I was in and out in less than an hour and text to let me know that my car was ready which was great. More

by fayebalene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Dec 07, 2020 -

Al Hendrickson Toyota responded

Thank you for trusting us to get the job done. At Al Hendrickson Toyota, we strive to deliver a seamless experience and I am glad to see that Klaus hit the mark!

December 07, 2020

Always have a great experience here with Jarrett as my advisor. He gets me in and out for my vehicle servicing in a timely manner, with no nonsense. More

by mz3035
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

Al Hendrickson Toyota responded

Thank you for the kind review! It is great to hear that you are so confident in Jarret to get the job done. We appreciate your business and are looking forward to working with you again at Al Hendrickson Toyota!

December 06, 2020

Excellent service as usual from Shedrick and my chauffeur John. Have been using Al Hendrickson's for many years and has always had excellent service form the associates I have dealt with. More

by CARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wesley Bonito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shedrick Anderson
Dec 07, 2020 -

Al Hendrickson Toyota responded

Thank you for your loyalty to Al Hendrickson Toyota. We're glad to hear that Shedrick, John, and the rest of our team continue to provide you with great service!

December 06, 2020

Oscar explain what will be done to my vehicle and anything that need to be done he will let me know ahead of time., Thanks More

by AGCHALLENGER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
Dec 07, 2020 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Al Hendrickson Toyota, and we will be sure to let Oscar know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

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