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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,025 Reviews

7,025 Reviews of Al Hendrickson Toyota - Service Center

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January 14, 2021

Zero Stars the place is unprofessional unorganized looks like a flea market attacked by all the salesmen hovering around And no matter what time of day if you call no one answers the phone in the service de More

by valbella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2021 -

Al Hendrickson Toyota responded

It's hard to hear that you didn't receive the five-star service we expect for all of our guests. I understand that you're upset, but I would really appreciate the chance to speak with you about this to see if there is anything I can do to help. I'm available to take your call and hope to hear from you. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

January 13, 2021

I was ver pleased with the customer service and professionalism from all the staff there including the valet team. Klaus is always very knowledgeable about service More

by BILLISIV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Jan 13, 2021 -

Al Hendrickson Toyota responded

Thank you for your continued support of Al Hendrickson Toyota and kind recommendation of Klaus! It was our pleasure to assist you and we are grateful for your positive feedback. Drive safe!

January 13, 2021

The best place to purchase a vehicle from the way they treat u there is very professional and I left with my car with no complaints at all very satisfied. More

by LOMACKMMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna
Jan 13, 2021 -

Al Hendrickson Toyota responded

Thank you so much for choosing Al Hendrickson Toyota! We are delighted to hear that our team provided professional service which earned your business. Safe driving and we hope to see you again down the road!

January 13, 2021

Oscar was very attentive and kind. He is always making sure to provide timely updates when our cars are being served and willing to help as much as possible. More

by Rinaldo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar
Jan 13, 2021 -

Al Hendrickson Toyota responded

Rinaldo - Thank you for the excellent review! We are thrilled to hear that you had such a successful service experience working with the team and we appreciate you taking the time to share. Drive safely, and we hope to see you back at Al Hendrickson Toyota next time!

January 13, 2021

The job done on my car was well Satisfied thanks to the repro & mechanic that worked on it I do appreciate the service as always More

by AUDLEYBERRYBERRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Jan 13, 2021 -

Al Hendrickson Toyota responded

Audley - Thank you for taking the time to review us! We strive to deliver a seamless service experience, and it is wonderful to hear that this was reflected in your time working with us. Drive safely, and we hope to see you again at Al Hendrickson Toyota!

January 13, 2021

very professional, the car was being serviced on time, knowledgeable, recommended needy services were good suggestions, open hours for service department is convenient to me. More

by JEREMY.JUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2021 -

Al Hendrickson Toyota responded

Thank you for your business and great review of our service team! Your support is appreciated by all of us at Al Hendrickson Toyota. See you next time, Jeremy!

January 13, 2021

very dissatisfied with service of brakes and how Toyota has not created a recall for the suv brakes since they are very aware of the brakes going bad quickly and not revising guarantees to reflect. More

by LAURIEKING123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2021 -

Al Hendrickson Toyota responded

Laurie - Customer safety is our number one priority here, and I would be more than willing to speak with you directly about your brakes and see what we can do to assist you. Please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

January 13, 2021

Overall so satisfied and pleasant with the welcoming and the kindness given to me. Great customer service and awesome staffs. Jerry & Patrick are awesome and very kind More

by JOANNEJOLIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Saint Fleur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry, Patrick
Jan 14, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us a review! We are grateful for your business here at Al Hendrickson Toyota, and we will be sure to let Jerry and Patrick know that you appreciate their help. We look forward to your next visit!

January 12, 2021

Klaus is always helpful to me and I like that valet service is available. Work is done in reasonable amount of time and price is fair More

by BEVDANCIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Jan 12, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us a review! Klaus is an excellent member of our team at Al Hendrickson Toyota, and we will be sure to let him know that you appreciate his help. We look forward to your next visit!

January 12, 2021

The service took to long 4 1/2 hours to change tires and alignment and the alignment is still off and pulls to the left More

by LANAWASHINGTONM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2021 -

Al Hendrickson Toyota responded

This is a concerning review to read, and it doesn't sound like the efficient and thorough service we pride ourselves on here. I would be more than willing to speak with you directly about the lingering issues you are having with your vehicle. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

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