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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,018 Reviews

7,018 Reviews of Al Hendrickson Toyota - Service Center

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January 18, 2021

Thank you Klaus for always been polite, professional, willing to help, on time and with proper information, nevertheless, Klaus has always been respectful and friendly. Thank you. I have been customer of More

by Esbeidy31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klaus Cobb Anthony Colon
Jan 18, 2021 -

Al Hendrickson Toyota responded

We can't thank you enough for trusting us with your business over the past 10 years - wow! It means a lot to see so many kind words about our team and we are thrilled that you can depend on Klaus, Jerrett, Chris K, Chris L, and Anthony for excellent service. All of us here at Al Hendrickson Toyota are grateful to have you as a customer and we appreciate that you took the time to write us a review. Enjoy your week!

January 17, 2021

The service was satisfactory excellent cleanliness,friendly people like Chris L. He explained to me what was needed on the service of the my car. More

by JALO22051
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2021 -

Al Hendrickson Toyota responded

Thank you for your business and positive review of Chris! We are happy to have you as an Al Hendrickson Toyota customer and we hope to welcome you back in the future. Have a wonderful day!

January 17, 2021

Great attention to detail when taking care of the car and humane treatment when discussing work done with the customers and explaining what service will be required for the future visits. More

by MARTHA.PROANO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2021 -

Al Hendrickson Toyota responded

Martha, we are happy to hear that our team took such great care of you and your vehicle. Thank you for choosing Al Hendrickson Toyota, your business means a lot to us. Safe travels!

January 16, 2021

The service at the dealership was great and was done very quickly! Henry was extremely attentive and provided excellent customer service throughout our time at the dealership. More

by ANGELICAAFANADOR11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Al Hendrickson Toyota, and we will be sure to let Henry know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

January 16, 2021

Everyone was in a rush to leave and let me know that. The person who helped me initially really did not log me in the system like he said he did. More

by ryonroyes
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Austin R
Feb 15, 2021 -

Al Hendrickson Toyota responded

We expect all of our guests to be treated with personalized, thorough service and I'm so sorry that this wasn't reflected in your recent visit. I'm going to talk to my team about what you've written so that we can improve for the future. I hope you consider allowing us another chance to impress you. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

January 16, 2021

Carmelo was very friendly and easy to communicate with. He was a good listener , kept me informed and gave me options without pressuring me, much appreciated 😊 More

by NEISWENTER.T.44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmelo Armano
Jan 18, 2021 -

Al Hendrickson Toyota responded

It's great to hear that Carmelo delivered pressure-free service during your recent visit to Al Hendrickson Toyota. Thank you so much for trusting us with your vehicle! For all your future auto needs, we will be here to help.

January 16, 2021

I was hff having a problem with my key FOB. I explained the problem to Jarrett. He got my car in to gavevtge problem checked. I now can use my key FOB without any problem. More

by GNFBOWES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you with your key here at Al Hendrickson Toyota, and if you ever need anything else, don't hesitate to come back and see us again!

January 15, 2021

Great service from start to finish my advisers was very helpful and have great communication skills I was very satisfied with the service I received More

by GENEJKJ3
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2021 -

Al Hendrickson Toyota responded

It's wonderful to hear that you're satisfied with our customer service. Thank you so much for choosing Al Hendrickson Toyota for your auto service needs! We look forward to your next visit.

January 15, 2021

My representative Cedric was looking at his phone the whole time and didn’t seem interested in dealing with me. I was not told what was done to my car or what the Toyotacare meeting was for. In his defen More

by LARSALTMAN
Recommend Dealer
No
Employees Worked With
Shedrick Anderson
Mar 11, 2021 -

Al Hendrickson Toyota responded

This doesn't sound like the attentive and accommodating service we pride ourselves on here, and I would be more than willing to speak with you directly both about what happened during your visit and the work we did on your vehicle. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

January 14, 2021

Advisor Jennifer Burton is amazing. She took care of me very diligently and efficiently. She told me my car would be ready in an hour and they were right on time. I wanted to More

by RLBROWDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
Jan 14, 2021 -

Al Hendrickson Toyota responded

Thank you for the review! Providing efficient and accommodating service is always the goal here at Al Hendrickson Toyota, and we couldn't be happier to hear that Jennifer made it happen for you. We look forward to your next visit!

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