Al Hendrickson Toyota - Service Center

3 hours wait for an oil change with an appointment. wow seems a bit excessive when setting the appointment there appeared to be ample time available seems a bit excessive when setting the appointment there appeared to be ample time available More

Very good service ,very happy with service ,Shedrick Anderson is the best service person. I went in for 30000 mile service and everything was done well. Anderson is the best service person. I went in for 30000 mile service and everything was done well. More

Excellent service. Please consider a “tv monitor” to inform customers of approximate wait time, when finished, and go to cashier status. It seems chaotic in the waiting area which unintentionally denot inform customers of approximate wait time, when finished, and go to cashier status. It seems chaotic in the waiting area which unintentionally denotes uncertainty or worse disorganization. Perhaps a web ap with similar data. More

Good experience. I took m car in for the 25000 service. Good experience. I took m car in for the 25000 service. Great communication from the service department. The reason I gave it three stars is be Good experience. I took m car in for the 25000 service. Great communication from the service department. The reason I gave it three stars is because my car was not cleaned and typically this is what they always do. Also, no discounts on extra service I had to do on the car. More

Excellent service as always. I appreciate the work ethic of all members in the service center network. Thank you for being a great service center. of all members in the service center network. Thank you for being a great service center. More

I always get great service at Toyota. Jarret is the best. He is polite and very respectful.He greats me with a smile. I have never had a bad experience there. He is polite and very respectful.He greats me with a smile. I have never had a bad experience there. More

Service was done there and the tech messed up which requires me to waste my time to come back to fix the issue. Only the Service Advisor, Mr. Elder was great requires me to waste my time to come back to fix the issue. Only the Service Advisor, Mr. Elder was great More

Terrible customer service! Total disregard for the customers time. Service managers were dismissive and unwilling to try and comprehend my concerns. Bug sign up that says to ask for Al Sr. or Al Jr. i customers time. Service managers were dismissive and unwilling to try and comprehend my concerns. Bug sign up that says to ask for Al Sr. or Al Jr. if you are not satisfied. They were not available and I left my contact information with their secretary and was never called back. I would never use this dealership again! More

very bad customer service and they cannot find a solution for my car The ask me to change the whole engine and hold what they need to change the sensor for my car The ask me to change the whole engine and hold what they need to change the sensor More

I was guided to park in the exact place to wait for a service agent which was about 30 seconds. Pretty good no really good. service agent which was about 30 seconds. Pretty good no really good. More