Al Hendrickson Toyota - Service Center

Terrible terrible terrible my greeting from Chris to your facility outside was for him to call me an xxxxxxx because I didn’t have a mask on. Totally unexceptable. Check your video tape when I went to walk facility outside was for him to call me an xxxxxxx because I didn’t have a mask on. Totally unexceptable. Check your video tape when I went to walk away and the turned and asked him, “what did you say” More

I was told verbally that it would be a 1 hour, 1.5 hour wait. I had my daughter who is 8 with me. It ended up being a 3 hour + wait. Through lunch time. With a hungry 8 year old. It was quite disturbing wait. I had my daughter who is 8 with me. It ended up being a 3 hour + wait. Through lunch time. With a hungry 8 year old. It was quite disturbing , especially since covid distancing. Jeff was my contact , no problems with him or the work that was done. It was a negative experience only because of the wait and lunch, and covid fear. I would still recommend your facility because that wasnt really the problem. I understand things are crappy since covid and its hard to really be accurate with wait times. I would just tell a friend to get a more accurate wait time More

Very good service, Carmino. Armano is very nice service person. I always get great service at Al Hendrickson Toyota, where I have bought my car. person. I always get great service at Al Hendrickson Toyota, where I have bought my car. More

Excellent service. Please consider a “tv monitor” to inform customers of approximate wait time, when finished, and go to cashier status. It seems chaotic in the waiting area which unintentionally denot inform customers of approximate wait time, when finished, and go to cashier status. It seems chaotic in the waiting area which unintentionally denotes uncertainty or worse disorganization. Perhaps a web ap with similar data. More

3 hours wait for an oil change with an appointment. wow seems a bit excessive when setting the appointment there appeared to be ample time available seems a bit excessive when setting the appointment there appeared to be ample time available More

Very good service ,very happy with service ,Shedrick Anderson is the best service person. I went in for 30000 mile service and everything was done well. Anderson is the best service person. I went in for 30000 mile service and everything was done well. More

Good experience. I took m car in for the 25000 service. Good experience. I took m car in for the 25000 service. Great communication from the service department. The reason I gave it three stars is be Good experience. I took m car in for the 25000 service. Great communication from the service department. The reason I gave it three stars is because my car was not cleaned and typically this is what they always do. Also, no discounts on extra service I had to do on the car. More

Excellent service as always. I appreciate the work ethic of all members in the service center network. Thank you for being a great service center. of all members in the service center network. Thank you for being a great service center. More

I always get great service at Toyota. Jarret is the best. He is polite and very respectful.He greats me with a smile. I have never had a bad experience there. He is polite and very respectful.He greats me with a smile. I have never had a bad experience there. More

Service was done there and the tech messed up which requires me to waste my time to come back to fix the issue. Only the Service Advisor, Mr. Elder was great requires me to waste my time to come back to fix the issue. Only the Service Advisor, Mr. Elder was great More