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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,009 Reviews

7,009 Reviews of Al Hendrickson Toyota - Service Center

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March 01, 2021

My service advisor, Klaus was courteous and professional as always. It’s a pleasure having him as my advisor. A true asset to your company More

by RJTAYLOR830
Customer Service
Recommend Dealer
Yes
Employees Worked With
Klaus
Mar 01, 2021 -

Al Hendrickson Toyota responded

Thank you for the great feedback! Klaus is an excellent member of our team, and it is great to hear that he went above and beyond to assist you. Drive safely, and we hope to see you again at Al Hendrickson Toyota!

March 01, 2021

Carmine Armano was excellent and the service manager was very nice as well. He promised he will call me on Wednesday and he did call me on Wednesday morning on point. He was such a pleasure to work with an More

by LILYCHO1288
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmine Armano
Mar 02, 2021 -

Al Hendrickson Toyota responded

Lily - For you to say that Carmine provided your best service experience makes our day! We are delighted to hear that he provided communicative and personalized care. Thank you for trusting your vehicle with Al Hendrickson Toyota!

March 01, 2021

I scheduled an appointment to complete oil consumption test. I was told that I was burning oil (which I could guess). However, the mechanic did not give me any information about the rate of consumption More

by Dhyppolite00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
A. Colon
Mar 25, 2021 -

Al Hendrickson Toyota responded

I am sorry to hear that the issues with your vehicle weren't properly discussed with you. I would like to improve that communication going forward, so I would appreciate the opportunity to speak with you directly about the situation. I will look for your contact information in our system, but in case I can't find it please reach out to me at your earliest convenience. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

February 28, 2021

Chris L was very professional and courteous. I was very happy that I did not have to wait too long for the servicing to finish More

by Bree
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Al Hendrickson Toyota responded

Bree, it was our pleasure to provide you with friendly, efficient service! Thank you for supporting Al Hendrickson Toyota and highlighting the top-notch care you received from Chris. Drive safely!

February 27, 2021

Great personable people. Service done quickly. Very Great personable people. Service done quickly. Very good at giving all the answers to any questions I asked!!!! Mechanics area looks organized More

by FIREGUY9259
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James and Jeff
Mar 01, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to review us! We appreciate your business and are happy to hear that you had such a successful service experience. Drive safely, and we hope to see you back at Al Hendrickson Toyota next time!

February 27, 2021

I was very pleased with every part of my visit. Carmello was very courteous and took time to answer all my questions, I also was done much faster then estimated, which made for a happy experience. All the More

by harvglass39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmello
Mar 01, 2021 -

Al Hendrickson Toyota responded

Hi Harvey - Thank you for taking the time to share your experience! We appreciate your business and are thrilled to hear that Carmello earned your five-stars. Drive safely, and we hope to see you back at Al Hendrickson Toyota!

February 27, 2021

Service was good ..I have no complaints .service was done in a timely manner . staff was friendly. It was a smooth experience .Keep up the good work More

by J.DALEY31
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
Mar 01, 2021 -

Al Hendrickson Toyota responded

Thank you for your confidence in Al Hendrickson Toyota. Our team strives to deliver top-notch service and I am glad that came through to you!

February 27, 2021

Waiting time was too long, too many people gathered in one place due to covid 19. Other than that there were no problems at all. More

by jaymg1712
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James, Delgado
Mar 25, 2021 -

Al Hendrickson Toyota responded

Customer safety and comfort are our highest priority so I appreciate you taking time to share this feedback. We will take steps to address these concerns, and if there is anything further that I can do to assist you, please contact me directly. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

February 27, 2021

Oscar Vizcarra is the best. I will only make my appointments with Oscar. The Customer Service Lounge desperately needs to be updated. Lounge Very outdated More

by liviac21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
Mar 25, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us this review and feedback. We are glad Oscar took such good care of you, and we will certainly let him know that you appreciate his help. We will also share your comments with our management team. If there is anything more we can do to assist you, please don't hesitate to give us a call or come back and see us again!

February 27, 2021

Been coming here for a long time.We have had many cars Been coming here for a long time. We have had many cars serviced here only because of the trust in Chris Leporte in service He understands the Valu More

by Mahmoodibrahim27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Laport is the ONE !!’
Mar 01, 2021 -

Al Hendrickson Toyota responded

Thank you so much for your loyalty to Chris and Al Hendrickson Toyota! We are proud to have you as a customer and we look forward to working with you for a long time to come.

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