Al Hendrickson Toyota - Service Center

Extremely frustrated with this service department. Not able to fix roof railing. They don't care about the customers anymore. They made me come 4-5 times to fix a simple roof rail fix and eventually s Not able to fix roof railing. They don't care about the customers anymore. They made me come 4-5 times to fix a simple roof rail fix and eventually stopped answering my call and totally ignored. More

Thanks Henry for the great customer service. You are a true professional. If you need service on your Toyota, go see Henry. Thanks again, Tim S You are a true professional. If you need service on your Toyota, go see Henry. Thanks again, Tim S More

Reasonable on their deals and excellent in their follow-up and service. They make the entire process of buying a car and maintaining it as painless as possible. My service advisor, Chelsea Allen, follow-up and service. They make the entire process of buying a car and maintaining it as painless as possible. My service advisor, Chelsea Allen, was very good; she explained what was going to be done and ensured that I took advantage of all coupons and discounts to which I was entitled. She went the extra mile and followed up on my getting a ride home and later a pickup when the work on my car was completed. More

It's an extremely frustrating situation each time a call is placed to them. They've been sold to another owner in the last month or so, therefore, most of the original phone numbers don't seem to work, henc is placed to them. They've been sold to another owner in the last month or so, therefore, most of the original phone numbers don't seem to work, hence, no one is reachable by phone when you call. If by chance, you can find a human, you're then transferred everywhere but to whom you wish to speak with, which is usually getting the vehicle serviced, or you're switched to Sales only to be pressured into buying another car. Most of their better employees are long gone which says a great deal about the top of their food chain. It shows they don't care about anything except getting your money, which is evidenced by [for example] the pressure received when a simple maintenance is done, and you're strongly advised to pay for a bunch of other things that aren't immediately necessary. And, if you ask about those materials that are so needed, [according to the rep], some excuse is provided that you can't access that information. I'm looking for another facility to have my car serviced as I no longer have confidence in their administrative side. More

I I got there out of my appointment time did not have to wait. They took my car serviced it and I waited and they very promptly brought it back to me with all the work done and I was very satisfied with the wait. They took my car serviced it and I waited and they very promptly brought it back to me with all the work done and I was very satisfied with the speed that they served. More

Take too long for a simple service, and if I do not ask after 2 hours waiting probably I would stay all day there. The advisor seems not to know the system well or was too sleepy to found my account - I di after 2 hours waiting probably I would stay all day there. The advisor seems not to know the system well or was too sleepy to found my account - I didn’t like his service More

The service at this dealership is fantastic. Great, friendly people and I highly recommend them. Great, friendly people and I highly recommend them. More

Excellent service. Reliable staff. I have been going there almost 35 years. I would recommend highly. Reliable staff. I have been going there almost 35 years. I would recommend highly. More

The dealership itself is very clean and the workers are easy to work with and very professional. I take my car for service and working with Chris Leporte (service advisor) has made my visit very smooth. easy to work with and very professional. I take my car for service and working with Chris Leporte (service advisor) has made my visit very smooth. More

I was in the middle of signing documents to buy a car as I walked over to finance department to provide my down payment, the team informed the finance team member that the car was sold. Basically they were I walked over to finance department to provide my down payment, the team informed the finance team member that the car was sold. Basically they were selling one car to two people at the same time. Marcus was rude , unaccomodating, disrespectful, and unprofessional. He did not understand as a manager you take accountability for your teams failure. A simple apology would of been great! Other team members were clearly disappointed and embarrassed by the whole situation, but Marcus took the opportunity to share he wasn't interested( his words). More