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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,003 Reviews

7,003 Reviews of Al Hendrickson Toyota - Service Center

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March 12, 2021

Friendly and reliable service, Shedrick is my person, he makes sure my car is maintain and always recommend what is to be done. definitely recommend. More

by amsimpson26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Mar 12, 2021 -

Al Hendrickson Toyota responded

Thank you so much for taking time to commend Shedrick! We are very happy that you can depend on him to keep your car running smoothly and safely. Have a great weekend! - Al Hendrickson Toyota team

March 12, 2021

Great experience! Jarrett explained in detail what my service included and approximate time it would take. Chad , the technician, did an awesome job! Would highly recommend this service center! Great j More

by BARCASS345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We strive to deliver a seamless service experience, and it is wonderful to hear that this was reflected in your time working with Jarrett and Chad. Drive safely, and we. hope to see you again at Al Hendrickson Toyota!

March 11, 2021

Service was excellent with speed. Charles provided excellent customer service. Vehicle was provided back on time. They are following CDC guidelines. I felt safe. Thank you! More

by MAGALY.MORALES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles
Mar 11, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to highlight our team's dedication to safety protocols, as well as our top-notch service. We are grateful to have you as an Al Hendrickson Toyota customer and we will pass along your appreciation to Charles. Drive safely!

March 10, 2021

Service was finished quicker than promise.My reason for Service was finished quicker than promise. My reason for three star, I know of two other dealer that wash your car with any service. So I was a littl More

by LORNAGREYMURPHY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
James
Mar 25, 2021 -

Al Hendrickson Toyota responded

Thank you for sharing this feedback. We want the best for our customers and will keep this review in mind moving forward. If there is anything further that I can do to assist you, please give me a call. Gary Cann - Vice President Parts and Service - (954) 972-1100

March 10, 2021

The service advisor Christos was great. Very knowledgeable and courteous. Recommend him anytime. I have been coming to Al Hendrickson for a few years now and by far the best one I have met. More

by THOMAS.MEIGHAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Al Hendrickson Toyota responded

We're so grateful to have you as a loyal customer, Thomas! We'll be sure to let Christos know how much you appreciated his help during your latest service visit. Thank you for trusting Al Hendrickson Toyota with your vehicle and your business!

March 10, 2021

Klaus Cobb inspired me to take time for the care of my car thanks Klaus and time is important and he understand the need of efficiency More

by JENNYLUORTEGA2014
Customer Service
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Mar 10, 2021 -

Al Hendrickson Toyota responded

Thank you for your support of Al Hendrickson Toyota and your kind words about Klaus. We are lucky to have you as a customer and we look forward to working with you again down the road!

March 10, 2021

Jarret is just wonderful! Great customer service and he really shows that he cares about his customers. By far, the best CSR that I have ever had at this location. More

by llaimavg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your business and are thrilled to hear that Jarrett went above and beyond to assist with your vehicle. Drive safely, and we hope to see you again at Al Hendrickson Toyota!

March 10, 2021

Always great service from Shedrick, he addressed me right away, I didnt have to wait, and they had me out in 30 minutes. Thank you, service department. More

by REALTORDEBORAHCLARK
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Mar 10, 2021 -

Al Hendrickson Toyota responded

It was so kind of you to share your feedback! Here at Al Hendrickson Toyota, our team is committed to providing top-notch service for our guests and we're thrilled that came through to you!

March 10, 2021

Car maintenance can be considered a necessary evil...I've been pleasantly pleased by the service advisors at Al Hendrickson for over 20 years now! Like Norman before him, Klaus is experienced, knowledgeable, More

by VALMALLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klaus
Mar 11, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Al Hendrickson Toyota, and we will certainly let Klaus and our team know that you appreciate their help. We are grateful for your longtime business, and we look forward to working with you for years to come!

March 09, 2021

I didn't get service I was charged for. Also my car rides worst know then it did when I went in for service! I'm very disappointed in my services that was received. More

by AMAJUNG2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jennifer
Mar 26, 2021 -

Al Hendrickson Toyota responded

I am very sorry for your experience, it is disappointing to hear that we missed the mark this time. I would like to understand what went wrong so that I can improve your experience going forward. Since I am not able to look up your name, please give me a call at your convenience. Thank you, Jessica Fernandez- Assistant to Chairman- 954-545-6502

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