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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,003 Reviews

7,003 Reviews of Al Hendrickson Toyota - Service Center

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March 13, 2021

Had a minor issue with my new Camry. Chris Leporte took care of me like a true professional! Everything was completed seamlessly and when promised. More

by jdtaco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Al Hendrickson Toyota responded

We love to hear that Chris took excellent care of you and your new Toyota Camry. Thank you so much for reviewing Al Hendrickson Toyota! We look forward to your next visit with us.

March 13, 2021

El día que fui me dijeron una hora y fueron dos nunca me dieron documentos de lo que,le ha hicieron al carro dejaron un,pesado de plástico en tres el rallado y motor después que me fui del diler me llamaron More

by juliolopez4789
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2021 -

Al Hendrickson Toyota responded

Julio - Lamento mucho su frustración aquí. Queremos lo mejor para nuestros clientes y es muy decepcionante oír que este no se reflejó en su visita. Agradecería la oportunidad de hablar con usted para ver si hay algo que pueda hacer para mejorar su experiencia trabajando con nosotros. Si está dispuesto, por favor llámame en su conveniencia. Gracias, Gary Cann - Vice President Parts and Service - (954) 972-1100

March 13, 2021

I always have a positive experience when I bring my car in for service. I have full trust in Chris K. I know he will always look out for me and my car. More

by PLAYJUDOTODAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Al Hendrickson Toyota responded

Thank you so much for visiting us at Al Hendrickson Toyota! It means a lot that you can trust Chris to keep you driving smoothly and safely. Hope to see you next time!

March 13, 2021

How can maintenance package be sold for thousands over my vehicle price but it did not cover a battery nor was one available? My battery died at the dealership and I thought wow I'm saved I'm glad I came her More

by big20will02
Recommend Dealer
No
Employees Worked With
Chris Leporte
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2021 -

Al Hendrickson Toyota responded

This is a concerning review to read, and I'm sorry to hear that you had this difficulty with your battery. I would be more than willing to discuss your warranty and maintenance package with you directly to ensure we get this all sorted out for you. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

March 13, 2021

Muy mal servicio ,por un cambio de aceite y una rotación de llantas y remplazar u birlo me tuvieron 4 horas .es inaceptable. Q más les puedo decir , More

by PABLO.CABRAL56
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
No lo se, Juan Diaz
Apr 04, 2021 -

Al Hendrickson Toyota responded

Pablo - Lamento saber que su visita duró más tiempo que esperábamos. Es nuestro objetivo entregar una experiencia de servicio eficiente y le aseguro que utilizaremos esta reseña para mejorar nuestras prácticas en el futuro. Si hay algo más que pueda hacer para ayudarle, por favor llámame en (954) 972-1100. Gracias, Gary Cann, Vice President Parts and Service

March 13, 2021

Everything was fine until the car was delivered to me and I noticed that I did not have my cable for the telephone, it is not what the car costs but the theft of the cable and nobody responded to such a terr More

by FABIOLACARBALLOFRIAS96
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2021 -

Al Hendrickson Toyota responded

This is a very concerning review to read, and I assure you that we take situations like this seriously. I would like to speak with you directly about what happened. Please don't hesitate to give me a call. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

March 12, 2021

I was greeted in the service area quickly and professionally; my car was serviced in a timely fashion. An excellent center to get your Toyota serviced! More

by BBERGS1216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to share this wonderful feedback with us! We're delighted to see that our team provided prompt service on your visit and we look forward to assisting you with your Toyota again next time. Safe driving! - The Al Hendrickson Toyota team

March 12, 2021

Customer service always excellent. Didn't wait long for maintenance service on my CHR. When I called for appointment they were very professional on the telephone also. More

by OLGARIVERA90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
WILNORD LOUIS CHARLES
Mar 12, 2021 -

Al Hendrickson Toyota responded

Thank you for trusting us with your Toyota C-HR! We are happy to hear that you can depend on our Al Hendrickson Toyota team for professional and timely service. Hope to see you next time!

March 12, 2021

I had a great visit! Everything was explained to me in detail and I was treated nicely and it’s respect. Chris is always wonderful! More

by pkefla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2021 -

Al Hendrickson Toyota responded

It's wonderful to hear how much you enjoyed working with Chris! Thank you for trusting Al Hendrickson Toyota with your business!

March 12, 2021

Consistent service. Friendly knowledgeable service advisors. Helpful cashier. I don’t mind bringing my vehicle here time and time again for great service and longevity. More

by dwaite
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that you are so confident in our team to get the job done. Drive safely, and we hope to see you back at Al Hendrickson Toyota!

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