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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,034 Reviews

7,033 Reviews of Al Hendrickson Toyota - Service Center

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April 05, 2021

I would say, it was not good enough, when I went to pick up my car the carpet was dirty and the seat had some stain. They have to give a free car wash ticket More

by ARRIOJAA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Apr 10, 2021 -

Al Hendrickson Toyota responded

I apologize for your experience. I would like to speak to you and make this right but I am not able to look up your information. Please call me at your convenience. Thank you, Jessica Fernandez - Assistant to Chairman & CEO - 954-545-6502

April 05, 2021

I have the best service advisor, Klaus Kobb!.He has been taking care of my Corolla for years.He not only communicates& keeps me updated but he is trustworthy& knowledgeable as well.I wouldn't take my car an More

by CHERYLBAKER54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Kobb
Apr 05, 2021 -

Al Hendrickson Toyota responded

Cheryl - We love to see this wonderful feedback about Klaus. Thank you for choosing Al Hendrickson Toyota for all of your auto service needs! We look forward to working together for many more years to come.

April 05, 2021

Klaus provided timely and friendly service. I was in and out of there in no time at all. He even provided me with some stylish replace the caps for my tire valves at no additional cost. More

by Mark H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
Apr 06, 2021 -

Al Hendrickson Toyota responded

Thank you, Mark, for reviewing Al Hendrickson Toyota! It is great to hear that Klaus provided you with excellent service during your visit and we look forward to working with you next time!

April 04, 2021

My experience is always a good one. Mr Klaus Cobb is awesome👌. He took the time out to explain about my car and what needed to get done.👍 More

by brandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Apr 05, 2021 -

Al Hendrickson Toyota responded

Thank you, Brandy, for leaving Al Hendrickson Toyota a review! We're happy to hear that Klaus was so helpful during your visit!

April 04, 2021

Perfect as usual. Jarrett never fails me yet. Excellent customer service as usual. Gets better every visit. Staff was singing one of my all time favorites, “Let it be”. Had to join in. More

by CALPOGRINNELL
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2021 -

Al Hendrickson Toyota responded

It was a pleasure to welcome you back to Al Hendrickson Toyota! Thank you for your business and kind review of our team.

April 03, 2021

Unorganized and poor customer service. In accurate information was provided and scheduled appointment wasn’t completed properly. Didn’t collect my information and had someone else under my name and th More

by PYC1047
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Al Hendrickson Toyota responded

I sincerely apologize for the mix-up here. We would never want to inconvenience our guests and I'm so sorry that you had a disappointing experience. Would you please call me when you have a free moment? I would appreciate the chance to make things right for you. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

April 03, 2021

Mr. KLAUS COBB and Mr. JAMES DELGADO of your Service Department are very professionals, friendly and helpful. They are both an assets to your company ! More

by Joseabsin3357
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. KLAUS COBB and Mr. JAMES DELGADO
Apr 05, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us a review! Klaus and James are both excellent members of our team at Al Hendrickson Toyota, and we will certainly let them know that you appreciate their help. We look forward to your next visit!

April 03, 2021

Jarrett always gives exceptional Customer Service, Very Humble, and will do his best to work with you and make sure that you are getting the best deal possible. More

by Kia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2021 -

Al Hendrickson Toyota responded

Thank you so much for being part of the Al Hendrickson Toyota family! We are thrilled that you can depend on Jarrett for excellent service, every time. Safe travels in your new car!

April 02, 2021

Terrible terrible terrible my greeting from Chris to your facility outside was for him to call me an xxxxxxx because I didn’t have a mask on. Totally unexceptable. Check your video tape when I went to walk More

by 1DFB1960
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Al Hendrickson Toyota responded

While customer safety is our highest priority we expect our guests to be treated with professional service. I need to look into the details of your visit, but without your name, I won't be able to. Please give me a call when you have a free moment so we can discuss this together. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

April 02, 2021

Very good service, Carmino. Armano is very nice service person. I always get great service at Al Hendrickson Toyota, where I have bought my car. More

by barna47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmine Armano
Apr 02, 2021 -

Al Hendrickson Toyota responded

Thank you for your confidence in our service team! We're so lucky to have you in the Al Hendrickson Toyota family!

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