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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,030 Reviews

7,030 Reviews of Al Hendrickson Toyota - Service Center

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May 15, 2021

Muy buen servicio , rapides, amabilidad por parte de sus empleados , muy recomendable, me parecio el precio razonable, la calidad del servicio es excelente, sin duda .. More

by ELIZABETHC108
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Al Hendrickson Toyota responded

Elizabeth - Gracias por la reseña! Es excelente oír que tuvo una experiencia tan exitosa trabajando con el equipo Al Hendrickson Toyota. Le deseamos muchas millas felices y esperamos volver a verle en el futuro!

May 14, 2021

Shedrick Anderson is an excellent writer. I know my car is cared for and my time is valued. He and the dealership are 5 stars in my book! More

by DadofTwins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
May 14, 2021 -

Al Hendrickson Toyota responded

Thank you for your continued support of Al Hendrickson Toyota, and for your recommendation of Shedrick! Your business means a lot to us and we hope to see you next time!

May 13, 2021

Fuel Pump not repaired. GAS Gauge marks empty he service I receive from JE is why I’ve been with AH more than 10 years. JE makes it convenient to have my car serviced. More

by headam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2021 -

Al Hendrickson Toyota responded

I am sorry to hear that you did not have a more successful experience working with us. It is our goal to deliver efficient and knowledgeable service, and it is never our intention to inconvenience our guests. I would appreciate the chance to speak with you to see what I can do to help resolve things. I will search for your contact information, but in the meantime, please do not hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

May 10, 2021

The service I receive from Chris K is why I’ve been with AH more than 10 years. AH makes it convenient to have my car serviced. More

by PC
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Al Hendrickson Toyota responded

We are so grateful for your years of loyalty to Chris and Al Hendrickson Toyota! It means a lot to hear that you are always so well taken care of and we look forward to welcoming you back next time. Thank you and have a wonderful day!

May 09, 2021

Excellent drop in service experience. My battery needed replacement and there was a recall on my vehicle. Chris took care of both issues even though I did not have an appointment. More

by Ssully
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Al Hendrickson Toyota responded

We're glad we were able to fit you into our service calendar and assist you with your battery replacement! It is truly a pleasure to serve you. Thank you for trusting the team here at Al Hendrickson Toyota with your car maintenance and see you next time!

May 09, 2021

Chris LePorte is always professional and he is the reason we keep coming back. Everyone we come into contact with is polite and courteous as well. More

by JANET92260
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Al Hendrickson Toyota responded

It is validating to our team knowing we are providing this level of service and care to you! All of us at Al Hendrickson Toyota are pleased to hear Chris and our staff were kind and helpful during your visit. Thank you for your business and we hope to work with you again down the road. Have a great day!

May 08, 2021

James gets the job done! I had an issue just yesterday and this AM... I got a call from James. Problem solved. Thanks much appreciated. More

by Dbhrx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 10, 2021 -

Al Hendrickson Toyota responded

We're so glad we could assist you! Thanks for trusting the team here at Al Hendrickson Toyota with your vehicle maintenance and see you next time!

May 07, 2021

My appt was at 715am. On a Wednesday morning about 10 service advisors at least 4 of them were free but had to wait for my advisor to take care of other ppl. Didnt get taken care of until about 7:35am. I More

by gustavo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2021 -

Al Hendrickson Toyota responded

Gustavo- I sincerely apologize for the inconvenience. I will be sure to share this feedback with my team, and we will work to improve our communication going forward. If there is anything more you would like to share with me, or if there is anything more we can do to assist you, please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

May 07, 2021

NO SE SOLUCIONO EL PROBLEMA DE VIBRACION DE MI VEHICULO CAMRY 2020 DESPUES DE ESPERAR 4 A 5 HORAS PARA UN BALANCEO NO EXITOSO A PESAR QUE LES COMUNIQUE QUE OTRAEMPRESA ESPECIALIZADA EN BALANCEO DE CAUCHOS More

by Jesus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar Vizcarra
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Al Hendrickson Toyota responded

Jesus - Lamento mucho ver su frustración y nos decepciona haber dejado un impresión de menos que 5 estrellas. Lo que usted ha descrito aquí acerca del problema con su balanceo simplemente no suena como la alta calidad de servicio que anticipamos para nuestros clientes y me gustaría la oportunidad de hablar con usted directamente. Voy a buscar su número en nuestro sistema para contactarle, pero por favor no hesite de llamarme a su tiempo conveniente. Gracias, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

May 24, 2021 -

Jesus responded

HOLA SRA. JESSICA, POR AHI RECIBI MENSAJES DE UN VENDEDOR DE NOMBRE FABIO Y DE UN SR.JORGE CON UNA PROPOSICION PARA CAMBIAR MI VEHICULO POR UN COROLLA LE Y ME PREGUNTO INFORMACION SOBRE MI SCORE, PERO ME SUPONGO QUE USTEDES TIENEN TODA MI INFORMACION YA QUE USTEDES FUERON LOS QUE ME VENDIERON EL CAMRY 2020. BUENO ESPERO QUE ESTE SR.JORGE ME DEVUELVA LA LLAMADA AUNQUE FABIO HABLA TAMBIEN ESPAÑOL O EL SR.OLIVEIRA, PORQUE JORGE ME DIJO HACE MAS DE UNA HORA QUE ME LLAMABA EN 10 MINUTOS Y AUN ESPERO SU LLAMADA Y VER QUE SE RESUELVE FINALMENTE PARA ACERCARME MAÑANA EN LA MAÑANA Y PODER DARLE UNA SOLUCION A MI PROBLEMA. CUALQUIER ASUNTO ESTA MI CELULAR 954-6704696 ATENTAMENTE JESUS MEDINA

May 25, 2021 -

Jesus responded

Buen dia Sra.jessica Fernandez, quisiera saber definitivamente si van a considerar resolver el cambio de mi vehiculo Toyota Camry 2020 por un Corolla LE tal como se converso con los Señores Fabian Y Jorge del Departamento de ventas y en que condiciones se realizaría la negociacion que ya me fue planteada por el Sr. Fabian. Atentamente. Jesus Medina

May 07, 2021

Wanted to note that Henry Delgado did a great job. But that doesn’t take 25 words. So we add fluff to get to the minimum More

by jcockefair09
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to write a review - it means a lot to us! We're grateful for your business and hope to see you back at Al Hendrickson Toyota again soon!

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