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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,029 Reviews

7,030 Reviews of Al Hendrickson Toyota - Service Center

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May 19, 2021

EXCELLENT SERVICE AND PROFESSIONALISM FROM HENRY DELGADO, TAKE CARE OF EVERYTHING SINCE THE MOMENT I GET THERE UNTIL THE MOMENT THAT EVERY WAS DONE AND HE PERSONALLY CALLED ME BACK More

by yate69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

Al Hendrickson Toyota responded

We are thrilled to hear that Henry took excellent care of you and your vehicle. Thank you so much for being a great Al Hendrickson Toyota customer!

May 19, 2021

Al Hendrickson Toyota delivers excellent service everytime I am there. From the moment you arrive to the time spent in the service department, each employee you come in contact with ensures a pleas More

by Nicktoyota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cobb, Klaus
May 19, 2021 -

Al Hendrickson Toyota responded

We are delighted to hear about your great experiences while visiting us! It is validating to our team knowing we are providing this level of service and care to you. Thank you for your business, from your friends at Al Hendrickson Toyota.

May 19, 2021

Al Hendrickson Toyota provides fantastic service, they are very efficient, caring and provide very good customer service. I am glad I purchased my car with them and continue to service it with them. More

by CECIMUENCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
May 19, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Enjoy your new vehicle, and we are looking forward to seeing you again down the road!

May 19, 2021

She was excellent, friendly and thorough, she worked me through the services and how they were fixed. She make sure that my get serviced in time for to go back to work on time. More

by Brie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
May 19, 2021 -

Al Hendrickson Toyota responded

Hi Brie - It is gratifying to know that you were so well taken care of by our team! Thank you for choosing Al Hendrickson Toyota and for taking the time to leave us a great review. We hope to welcome you back for your future service needs!

May 19, 2021

So far so good My car is starting Chris was very pleasant Thank You very much This is my third car I'm leasing from Toyota More

by POWERHOUSESL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

Al Hendrickson Toyota responded

Thank you for your continued business and your kind review of Chris and the team! We are happy to hear that you are a happy Al Hendrickson Toyota customer.

May 19, 2021

Buy two car from Everytime they made promises that they didn't do and Everytime I do to service my car something missing are wrong More

by flash1hgordon
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2021 -

Al Hendrickson Toyota responded

We never want our customers to come away from their experience with us feeling negatively, so this review is worrying. Would you be willing to discuss this on the phone? I'd love to better understand what went wrong and see if there is anything I can do to help. The happiness and satisfaction of our guests is our number-one concern, and I'm eager to do what I can to make this right. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

May 19, 2021

Klaus at service desk was great! He is very helpful and kind Michale is also wonderful - staff is always attentive and eager to help - great customer service! More

by astover215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Joseph
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klaus
May 19, 2021 -

Al Hendrickson Toyota responded

Thank you for your business and your great review of our team! We are grateful to have you as a returning customer and we look forward to welcoming you back to Al Hendrickson Toyota. Drive safely!

May 16, 2021

Never met so-called service advisor. No one ever asked my wife if there were any concerns with the car. She had a tire that was low on pressure. Wasn't checked, just rotated. Terrible service has forced m More

by csherm143
Recommend Dealer
No
Employees Worked With
Shedrick Anderson
Jun 12, 2021 -

Al Hendrickson Toyota responded

This review is very concerning to read. I expect the highest level of service from my team, and I am sorry to hear that this was not better reflected during your visit. We want the most for our guests, and I would appreciate the chance to speak with you to see if there is anything I can do to help. If you are interested in having that conversation, please do not hesitate to give me a call directly. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

May 16, 2021

Service is always a pleasure! Klaus makes it so easy evry single time. This time i did not have an appoiment but service was done in no time More

by ALINEFAROCHEF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus service department
May 17, 2021 -

Al Hendrickson Toyota responded

Thank you for leaving Al Hendrickson Toyota a review! We're thrilled to hear that Klaus and the service team never fail to make your vehicle maintenance experience a breeze, and we're grateful to have earned your repeat business. We hope the car is driving smoothly and we'll see you again next time!

May 15, 2021

Usually very good .They found what was causing my car Usually very good . They found what was causing my car not to start. This happened twice in two months. The issue was in the car computer causing the More

by lwrnscur
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff in the Service area
May 22, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us this review. We do strive for thorough service here, and if there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

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