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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,025 Reviews

7,025 Reviews of Al Hendrickson Toyota - Service Center

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May 25, 2021

Always a pleasure to work with Klaus. Work is done to our satisfaction and in good time. We never have to wait too long in line to get attention and get personal attention. thank you More

by RAZIA.PULLEN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Klaus
May 25, 2021 -

Al Hendrickson Toyota responded

Razia - Thank you for the great review! We are thrilled to hear that you had such a successful experience working with Klaus and the Al Hendrickson Toyota team. Drive safely, and we hope to see you again down the road!

May 25, 2021

Klaus is an excellent consultant and informed me of what my vehicle truly needs. No bs. Best service experience by far from a Toyota store in a long time. The other Toyota stores around have a lot to learn More

by Sbz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
May 25, 2021 -

Al Hendrickson Toyota responded

We're so pleased to hear that Klaus and the service department here at Al Hendrickson Toyota provided you a best-in-class experience, and we appreciate you trusting our team with your vehicle care. Safe travels, and we hope to see you again next time!

May 25, 2021

I was very satisfied with the service department. Everyone was friendly, especially Oscar. My experience was great and my car was ready for pick up sooner than expected. More

by cmkies
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to review your experience at Al Hendrickson Toyota! We're so glad we were able to assist you with your service needs and hope to have the pleasure of working with you again down the road. Drive safe!

May 25, 2021

Went in for oil change it took over 2 hours no one told me when I arrived very unhappy I had to change all of my plans More

by Suelambiro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kurt Brosche
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony
Jun 12, 2021 -

Al Hendrickson Toyota responded

This is a disappointing review to read, and it certainly doesn't sound like the quick and efficient service we pride ourselves on here. I will be sure to share this with my team, and we will work to improve our speed and communication going forward. If there is anything more you would like to share with me, or if there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

May 25, 2021

Worst service at dealership. 1st time went there to buy a car. Sales rep gave misinformation So decided to buy from other dealer. 2nd time went there for car service again samething happened not even car was More

by Hussain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed Belvant
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Delgado
Jun 12, 2021 -

Al Hendrickson Toyota responded

Hussain - We pride ourselves on our exceptional service here, and I'm disappointed to see this review. I would be more than willing to speak with you directly about what happened during both your visits and ensure that we do what we can to improve our process going forward. Please don't hesitate to give me a call. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

May 24, 2021

Customer service for a lease or service is fast and friendly. Updates regarding service are provided and documents upon pick up or delivery. Best Dealership experience More

by MICHELLE.WALDMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arturo Garcia, Gary Cann
May 24, 2021 -

Al Hendrickson Toyota responded

Thank you so much for taking the time to let us know how happy you are with your experiences! Feedback from you is one way we know we are achieving our goals. Let us at Al Hendrickson Toyota know if we can assist you again. Safe travels!

May 23, 2021

Klaus is my service advisor. He provides excellent service with a smile. Fast and efficient. He is always right on the mark for wait time. Happy to service at Hendrickson!!! More

by Sue
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Klaus
May 24, 2021 -

Al Hendrickson Toyota responded

Sue - We are delighted that you can depend on Klaus to take excellent care of you and your vehicle. Thank you so much for being part of the Al Hendrickson Toyota family! We look forward to our continued relationship.

May 23, 2021

Service was good, car was taken care of. I just expect that if I'm told it will take an hour and it's running late to be informed of that. More

by csherm143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
4.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi, Shedrick Anderson, Juan Diaz
May 29, 2021 -

Al Hendrickson Toyota responded

We appreciate this feedback and agree that our guests should receive communicative service. I will share your review with my team so we can improve for your next visit. Thank you for your business, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

May 23, 2021

Klauss was great! Efficient and assisted with effectiveness. I was very impressed with how direct Klauss was, yet he fulfilled my car service oil change and Changed ax filter and informed about f More

by CARLACARNEIRO777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klauss
May 24, 2021 -

Al Hendrickson Toyota responded

All of us at Al Hendrickson Toyota love to hear that we delivered a five-star experience! We are more than pleased that Klauss delivered professional service which made your experience a success from start to finish. We make sure each of our guests is well informed and confident in the car they drive home in, and it sounds like Klauss made sure you had a positive experience. Thank you for trusting us with your business and we hope to see you again down the road. Safe travels!

Jan 02, 2022 -

CARLACARNEIRO777 responded

Klauss is super efficient. My car had two loose bottom flaps. Klauss found a solution, scheduled and appointment in the middle of the holidays and had me in-and-out! Two thumbs up!

May 22, 2021

It was unplanned situation. Came out to find I had flat tire. No complaints with Service Team. Glad I had Tire Plan. They got me in and out within reasonable amount of time. More

by DWC521
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
May 22, 2021 -

Al Hendrickson Toyota responded

We appreciate you coming to Al Hendrickson Toyota for your tire repair and are happy to hear that your visit went smoothly. Thank you for taking time to post a review!

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