Back

Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,019 Reviews

7,019 Reviews of Al Hendrickson Toyota - Service Center

Sort by
June 15, 2021

Most of the time I am having with their service. However, they were very unhelpful regarding the current shortage of Prius batteries. They basically gave me back my car with a dead battery and no alternative More

by antonia_gardner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Jul 11, 2021 -

Al Hendrickson Toyota responded

Antonia - this certainly sounds frustrating and I'm sorry for leaving the wrong impression during your last visit. I'd like to see if I can assist you, however, I will need some more information to do so. Please consider giving me a call. Thanks, Gary Cann - Vice President Parts and Service - (954) 972-1100

June 14, 2021

Friendly great staff and great service, this will be a one stop dealership. I Bought both my vehicles at this dealership sales staff also amazing. More

by leroy.hall8276
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Jun 14, 2021 -

Al Hendrickson Toyota responded

Thanks for the review! We are delighted we could provide a five-star experience during your visit with us. It means a lot that our service stood out to you during both your vehicle purchases, and we hope to see you at Al Hendrickson Toyota next time. Enjoy the ride and have a great day!

June 14, 2021

Great service every time I go to do my maintenance, this time wasn’t to busy which is perfect and the service was fast, thanks !! More

by jaime.camargo.99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Al Hendrickson Toyota responded

It's our privilege to assist you, Jamie! Thank you so much for trusting Al Hendrickson Toyota with all of your auto service needs. We look forward to working together for years to come.

June 14, 2021

El sábado por la mañana fui a hacer servicio de uno de mis vehículos llegue a las 9:33 de la mañana me dijeron q tardaría dos horas en entregarme mi carro lo cual la entrega estaba prevista para las 11:33 More

by CESARDIMAS22
Customer Service
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2021 -

Al Hendrickson Toyota responded

Es preocupante oír que no tuvo una buena experiencia con nuestro equipo de servicio. Aparece que ha habido una falta de comunicación, y yo quiero averiguar lo que pasó y resolverlo. Es nuestra prioridad asegurar de que todos nuestros clientes estén contentos y satisfechos después de cada visita. Si usted tenga tiempo, me puede llamar? Quiero ver si puedo arreglar un plan y ayudarle. También voy a buscar sus detalles de contacto. Gracias, Gary Cann - Vice President Parts and Service - (954) 972-1100

June 13, 2021

The car was serviced promptly. I waited for the car on a bench since it was still cool enough to wait outside. Service was efficient and took about an hour. Chris pays attention and listens to my concerns More

by TINAJI48
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Al Hendrickson Toyota responded

Thank you for trusting us to get the job done. We look forward to taking care of you during your next visit to Al Hendrickson Toyota!

June 13, 2021

My appointment went smoothly. Chris L was helpful, as always. When I picked up the car the payment went quickly and my car was brought out quickly. Thank you for the great service. More

by MAPNIXON55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Al Hendrickson Toyota responded

It's our pleasure to assist you! Thank you for trusting Al Hendrickson Toyota with all of your auto service needs and taking time to commend Chris. We hope that you have a great week!

June 13, 2021

It's the worse place to brain your car for service, took my money and then leave everything open. I will never refer any one at this place. More

by CLEFFRAY24
Recommend Dealer
No
Employees Worked With
Kurt Brosche
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
1.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi, Shedrick Anderson, Juan Diaz
Jul 11, 2021 -

Al Hendrickson Toyota responded

This review is extremely concerning to read, as we have no tolerance for theft or malpractice at this establishment. I would like to better understand what happened here so I can address it and ensure it is not repeated. Would you be willing to give me a call when time permits? I am eager to do what I can to make this right. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

June 13, 2021

excellent response to my request and told me about the work that had to be done to bring the camry back to factory specifications did all work to my satisfaction and I am happy to do business with you More

by JOANBILL3
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Al Hendrickson Toyota responded

We are happy to hear that you enjoyed working with us as much as we enjoyed working with you. Thank you so much for trusting us with your Toyota Camry! We hope to see you again at Al Hendrickson Toyota.

June 12, 2021

The service for me that day was horrible , number one no organization too long waiting . I was expected to clean my car at least for long wait .👎 More

by douglasreyesa
Recommend Dealer
No
Employees Worked With
Shedrick Anderson
Jul 11, 2021 -

Al Hendrickson Toyota responded

Douglas - we're sorry to hear your visit took longer than anticipated, and we apologize your vehicle didn't meet your expectations for cleanliness upon pickup. I will share this feedback internally to be sure we're doing everything possible to provide an outstanding service experience going forward, but I'd also invite you to give me a call if you'd rather discuss this directly. We hope to get another chance to impress you in the future. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

June 12, 2021

Service has always been ok, but last time I was there, I waited over 3 hours for an oil change, I think that was way too long, and when you get to the service counter, nobody pays attention to you, unless y More

by mianpo27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Colon
Jul 11, 2021 -

Al Hendrickson Toyota responded

This isn't the service we expect for our customers. I sincerely apologize that you were kept waiting and will speak with my team about what caused these issues. I hope we have another opportunity to deliver a five-star experience. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

...
468
...