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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,014 Reviews
Call Service Center (954) 448-7257

7,014 Reviews of Al Hendrickson Toyota - Service Center

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July 05, 2021

Easy to book and appointment and received great service. Price was reasonable for the work done. More

by ALLBRITTONFAMILY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Colon
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Jul 06, 2021 -

Al Hendrickson Toyota responded

We strive to make the service experience as easy and efficient as possible for our guests and it is gratifying to know that we hit the mark. Thank you for choosing Al Hendrickson Toyota and for taking the time to review our work. Drive safely!

July 05, 2021

Horrible customer service. The shop foreman was dismissive and not helpful at all when I tried to clarify the lack of details on the estimate provided. More

by DLew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Name not listed
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Aug 16, 2021 -

Al Hendrickson Toyota responded

I am sorry to hear that you didn't have a more positive experience working with our team. We expect streamlined communication and accommodating customer care for our guests and it is disappointing that we seem to have missed the mark in your case. If you would be willing to speak with me directly, I would appreciate the opportunity to help. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

July 04, 2021

It took 2 hrs for an oil change. When I drove my car away, I needed to bring it back because the tire pressure light was on. More

by iragreenfest
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cedric
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Aug 15, 2021 -

Al Hendrickson Toyota responded

I am very sorry to hear that your service took longer than we had anticipated and that you experienced further issues with your vehicle. We strive to provide efficient, top-notch care to each and every guest and it is disappointing that we missed the mark this time. I understand your frustration, but if you would be willing to give us another opportunity to assist you, we would greatly appreciate it. If there is anything I can do to address your concerns, please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

July 04, 2021

Great customer service, despite the large amount of customers waiting in line before me, I was attended to quickly and my car was serviced in a reasonable amount of time. More

by JULIOMEDINA567
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 06, 2021 -

Al Hendrickson Toyota responded

We are thrilled that our team could deliver such attentive, efficient service! Thank you for your business and your wonderful review of Al Hendrickson Toyota. Drive safely!

July 03, 2021

Never had a problem with sales or service. Was very pleased with all. Will continue to use your service department and the service man Jarrett was very knowledgeable snd helpful More

by BGSACKS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 06, 2021 -

Al Hendrickson Toyota responded

Thank you for your kind review and loyal business! We're glad to hear our team is delivering the exceptional care we strive for across all departments. We appreciate you choosing at Al Hendrickson Toyota and hope to see you again down the road!

July 03, 2021

Very nice job done friendly atmosphere and fast to I by back More

by Guzmanchato1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Diaz
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Jul 06, 2021 -

Al Hendrickson Toyota responded

Thank you for the positive feedback, Guzman, and for being a valued customer of Al Hendrickson Toyota. We hope to see you again down the road!

July 02, 2021

Thank you James in the service department.. great customer service! I have been to other Toyato dealership service departments and this one is the best! More

by dmac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James
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Jul 02, 2021 -

Al Hendrickson Toyota responded

Thank you for your confidence in James and the service team! We are happy to have you as a customer here at Al Hendrickson Toyota, and we hope to see you again.

July 02, 2021

Jeff Allen was prompt and excellent, a pleasure to work with. I would refer anyone to see him for great service. I will be back. More

by jdallen1222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Allen
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Jul 02, 2021 -

Al Hendrickson Toyota responded

Your recommendation of Jeff and the team means a lot to us! Thank you for doing business with us here at Al Hendrickson Toyota, we look forward to your next visit.

July 02, 2021

Fast service and a comfortable lounge. Thanks for the coffee! More

by CRAIG_DEATHERAGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmelo
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Jul 02, 2021 -

Al Hendrickson Toyota responded

Thank you for your kind review, Craig! It's our pleasure to assist you here at Al Hendrickson Toyota.

July 02, 2021

The employee customer service is great but the dealer need better structure like waiting lounge room for the customer waiting for the car with water, coffee, conforte couch. The Toyota of Deerfield Beac More

by MAXSILEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
Jul 11, 2021 -

Al Hendrickson Toyota responded

Thank you for reaching out. We want our guests to feel comfortable during their time at our dealership so I appreciate you sharing this feedback. We will keep it in mind moving forward. If there is anything that I can do to assist you, please give me a call. Gary Cann - Vice President Parts and Service - (954) 972-1100

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