Al Hendrickson Toyota - Service Center

I have never had an issue until this visit. Jeffrey the service person who waited on me told me they would give me a ride to work but I had better have someone available to bring me back for pickup. I sai service person who waited on me told me they would give me a ride to work but I had better have someone available to bring me back for pickup. I said what, since when. He said return rides are not guaranteed. I could not believe it. Is this what your service has come to? When he called to tell me it was done I again asked to be picked up and he said he put me on the list but remember what he told me. I then asked when I would get a call if they weren't coming and was told I would not get a call for that but only if someone was coming to get me... Really? So I am just supposed to wait and not get a call for that? Thankfully I received a call a few minutes later that someone was on the way to get me. Needless to say, I will not use him as a service advisor again. More

La atención es excelente los recomiendo siempre resuelven tus problemas no te hacen esperas mucho como cliente me siento muy satisfecha con el servicio tus problemas no te hacen esperas mucho como cliente me siento muy satisfecha con el servicio More

I always take my vehicle to the dealership where I purchased the vehicle from. I decided to go to AL Hendrickson because it's more convenient. My service advisor Klaus is great. Car was done when pro purchased the vehicle from. I decided to go to AL Hendrickson because it's more convenient. My service advisor Klaus is great. Car was done when promised. The only negative is that this dealership does not wash my car after service. My other dealership always did. More

Las dos personas que me atendieron no solucionaron nada y fueron bastante déspotas, aún sigue el mismo ruido del carro, ellos no hicieron nada bueno para ayudarmen, el segundo día de mi visita no hicieron ab fueron bastante déspotas, aún sigue el mismo ruido del carro, ellos no hicieron nada bueno para ayudarmen, el segundo día de mi visita no hicieron absolutamente nada, solo me tardaron varias horas! Pésima atención More

Oscar helped us with a new tires for our Rav4. He was very professional. His threat was nice. We highly recommend him. The service was excellent. very professional. His threat was nice. We highly recommend him. The service was excellent. More

Klaus is always ready to help and goes out of his way to make us happy. He is a great asset and we’re happy to have him working on our behalf. make us happy. He is a great asset and we’re happy to have him working on our behalf. More

Lo llevé por un resultado y no le hicieron nada y me cobran demasiado demasiado caro Henry Delgado A ver quien la atendió no me gustó el trato que dan ahí cobran demasiado demasiado caro Henry Delgado A ver quien la atendió no me gustó el trato que dan ahí More

The end result of the service is good. Meaning, the work work is good. However, one should NOT have to wait for 4 hours for an oil change! That simply ridiculous! work is good. However, one should NOT have to wait for 4 hours for an oil change! That simply ridiculous! More

My engine service light came on 3 times in 2 weeks. $3500 later, I just picked up my car and take a strong guess!? I've been coming here for oil changes and repairs for years and I'm truly disappointed. Firs later, I just picked up my car and take a strong guess!? I've been coming here for oil changes and repairs for years and I'm truly disappointed. First day I brought my car in, I spent 5 hrs waiting on a diagnostics report. I was dropped home to await the service part which took another 3hrs. I was picked up and my car still wasn't ready! 6pm, I received my keys and only to be told that the part that was needed wasn't in stock, don't worry about the engine light still being on, it's fine! Two days of driving the car, my car was roaring like an airplane! The part came in so the noise issue will be addressed in the same visit. I was placed in a rental because the wheel bearing that was installed was a bad part! Huh!? I pay $2500 for a repair and you give me a bad part!? Moving right along.... I picked up my car, drove for 3 days and wallah, the engine light back on! I take it back, placed in a rental another $800 and was told now it's the canister! Pick up my car on Friday morning and I turn on my car Sunday and guess what, the engine light is back on! I texted my person and didn't receive a response. I'm truly eager to hear what I will be told the problem is now and how much money later 🤔 Each time, this is the problem, no actually this is the problem, no this is definitely the problem! I'm clearly being taken advantage of and I'm so so disappointed! This is heartbreaking because I like coming here, it's convenient and friendly! This entire experience has been awful and a huge inconvenience! More

Good service and friendly customer staff. I would recommend this to all. I can’t say anything more, except the prices need to be lowered. recommend this to all. I can’t say anything more, except the prices need to be lowered. More