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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,014 Reviews

7,015 Reviews of Al Hendrickson Toyota - Service Center

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July 19, 2021

The service itself to the car was good but was mistake was made abd I did received a car that wasn't mine poorCS on More

by DUZELL13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Al Hendrickson Toyota responded

I sincerely apologize for the mix-up here and any inconvenience this may have caused. I appreciate you reaching out and will speak with my team to ensure your next visit is five-star worth. Thank you for your business, Gary Cann - Vice President Parts and Service - (954) 972-1100

July 19, 2021

Chris Leporte and Carlos "the mechanic" lol were fantastic and made my first experience bringing a vehicle to a service center seamless and painful. Love the Al Hendrickson team! More

by Th3Purks1224
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Al Hendrickson Toyota responded

Thanks for taking the time to leave a great review of Al Hendrickson Toyota! We're so happy that Chris and Carlos were helpful while servicing your vehicle. Thanks for choosing us for your first experience servicing your car. Cheers!

July 19, 2021

My service person Carmelo was excellent spoke nice yes a nice manHe is an asset to the placeThe service to my car was easy and painless was my first visit to L Hendrix in service department I will give you More

by LINDAPIERANDOZZI
Customer Service
Recommend Dealer
No
Employees Worked With
Carmelo also known as Carmine super nice super super
Aug 16, 2021 -

Al Hendrickson Toyota responded

Thank you for sharing your kind review of our team! Given your feedback, it seems that you may have left a 3-star rating accidentally. However, if there is anything we can do to improve your experience, please don't hesitate to reach out. Best, Gary Cann - Vice President Parts and Service - (954) 972-1100

July 18, 2021

After 3 1/2 hours in waiting room I found my car tire off and door handled. Not fixed Both then fixed in 20 minutes More

by FORMICHAEl
Recommend Dealer
No
Employees Worked With
Don’t know his name
Aug 16, 2021 -

Al Hendrickson Toyota responded

We try to provide a seamless experience and I am sorry if your visit took longer than anticipated. If you would like to discuss your visit in more detail, please give us a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

July 18, 2021

The workers are okay, but took far too long for an oil change and tire rotation, even with an appointment. Over 2 hours. Place could provide better snacks/food if people have to wait so long. More

by DIMATTIA1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Al Hendrickson Toyota responded

I am sorry to hear that your visit took longer than we had anticipated. We strive to deliver a seamless service experience for our guests, and it is never our intention to inconvenience them. I assure you that we will use this feedback to work towards improving our efficiency in the future. If there is anything more we can do to assist you, or anything else you would like to share, please do not hesitate to reach out. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

July 18, 2021

Good service, fast. Good attention. A Lot people available for the service. Good environment and Nice people. Good hours open and they have capacity employed. More

by NALLYRET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Al Hendrickson Toyota responded

Thank you for the kudos! We are delighted to hear the Al Hendrickson Toyota service team continues to deliver exceptional results for our valued guests. We appreciate your support and hope to work with you next time. Take care!

July 18, 2021

Klaus Cobb my service advisor very helpful and courteous. My car is always ready on time. Thank you for the great service. Good environment and nice people, More

by LYNCHJUDITH745
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Jul 19, 2021 -

Al Hendrickson Toyota responded

Thank you for the five stars! We are happy to hear Klaus was able to get you and your vehicle back on the road in no time. Safe travels and have a great day! - Al Hendrickson Toyota

July 16, 2021

Klaus Cobb is an excellent service provider. Especially on a non Toyota vehicle. Anytime I had an issue, Klaus resolved it the same day. The service here is always efficient and friendly. More

by G. Mousekowitz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Jul 16, 2021 -

Al Hendrickson Toyota responded

Thank you for your confidence in Klaus's work! It is terrific to know that you are always so well taken care of here at Al Hendrickson Toyota. Drive safely until we see you next!

July 16, 2021

friendly, professional service. no one tried to up sell me. word word word word word word word word word word word and the final word More

by psireci47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you again down the road!

July 15, 2021

Anthony Colin was an excellent service advisor. He confirm my service was under warranty & told me he and service staff would have my issue resolved quickly. I waited in waiting room & within 45 minu More

by RAV4owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Colin
Jul 15, 2021 -

Al Hendrickson Toyota responded

Thank you for the wonderful review and for trusting Anthony and the Al Hendrickson Toyota team with your vehicle care! It is truly our pleasure to assist you, and we hope we get the chance to work together again down the road.

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