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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,015 Reviews

7,015 Reviews of Al Hendrickson Toyota - Service Center

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July 31, 2021

Klaus is a amazing asset to the Al Hendrickson team. I will only deal with him when I go there. He has the qualities that I look for in a service advisor. honesty and integrity. More

by PROGANJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klaus Cobb
Aug 02, 2021 -

Al Hendrickson Toyota responded

Thank you for the kind review! Hearing that you had such a successful service experience working with Klaus made our day. Drive safely, and we hope to see you again at Al Hendrickson Toyota!

July 31, 2021

More than 4hours for a change oil. Place really dirty and without coffee options. Much worse than other Toyota’s store that I have been More

by viniciusfsobrinho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2021 -

Al Hendrickson Toyota responded

I am sorry to hear that your visit took longer than we had anticipated. We strive to deliver a seamless service experience for our guests, and it is never our intention to inconvenience them. I assure you that we will use this feedback to work towards improving our efficiency and our waiting area in the future. If there is anything more we can do to assist you or anything else you would like to share, please don’t hesitate to reach out. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

July 30, 2021

super great, professional & polite could not do enough promised the car would be ready in 45 minutes it was!!! plus car was delivered to me Door opened and a nice thank you!! More

by LARRY.EDINGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Mohi
Jul 30, 2021 -

Al Hendrickson Toyota responded

It's great to hear that our team at Al Hendrickson Toyota was professional and polite. We're glad that we could get you back out on the roads in a timely manner. Thanks for the 5 stars, Larry!

July 29, 2021

My appointment went as planned, Jeff Allen was easy to work with. I purchased my Highlander from this dealership last year and both of my service appointments have been positive experiences. More

by PUNCHY717
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Allen
Jul 29, 2021 -

Al Hendrickson Toyota responded

Thank you for the review! We love that Jeff was a pleasure to work with and that your service appointments have all been positive experiences! At Al Hendrickson Toyota you can count on us to take the very best care of your Toyota Highlander. We're grateful for your repeat patronage and look forward to assisting you again in the future!

July 28, 2021

I was satisfied with the person who was my service advisor, not happy that the passenger seat was pushed up to the dashboard and the driver seat was actually touching the roof of the car. More

by PATRICIACGAYLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2021 -

Al Hendrickson Toyota responded

Hi Patricia, thank you for providing us with valuable feedback on your recent experience. We will be sure to share the information you have provided us with our service team to prevent this from happening in the future. Should you need anything further feel free to reach out to me directly. Thank you. Gary Cann - Vice President Parts and Service - (954) 972-1100

July 28, 2021

Service was ok but disappointed the dealership does not offer car washes.i choose this location because it is close to me but I will have to go to other dealership because they offer car washes. More

by BADRUDEENAZAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Aug 28, 2021 -

Al Hendrickson Toyota responded

I'm sorry to hear our car wash policy disappointed you, and I'll share this feedback with our team so we can work to improve our customer experience moving forward. Please don't hesitate to give me a call if there is anything else you'd like to share or discuss. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

July 28, 2021

You were extremely helpful in fixing my problem particularly Chris LaPorte. He was most helpful and courteous. He got the work done efficiently and quickly More

by JEANBEE143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Al Hendrickson Toyota responded

Thanks so much for taking the time to leave a review of Al Hendrickson Toyota! We're thrilled to hear that Christ and the rest of our team could help fix your vehicle's problem efficiently. We'll be here for you when you need us next!

July 27, 2021

It took 36 days for my car to get fix because of my advisor James Delgado, but thanks to Morton and Klauss for making things right. More

by julieeustache72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Delgado gets one star
Aug 16, 2021 -

Al Hendrickson Toyota responded

Julie - We're sorry your service took longer than expected, but we're glad we could ultimately turn your experience around. Let us know if there is anything else we can do to improve - your feedback matters to us. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

July 27, 2021

Always great service. Klaus Cobb is the best technician. We take all of our cars to him and have been customers with Al Hendrickson for 5 years More

by K1JR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Jul 28, 2021 -

Al Hendrickson Toyota responded

Thank you for your confidence in Klaus and the team! We appreciate your continued business and your wonderful review of Al Hendrickson Toyota. Drive safely until we see you next!

July 27, 2021

Jennifer the greatest all the greatest. Personnel. As always cashier the best and the first welcome people great!! Thank you. Sincerely Toby Ginsburg Cohen. Sunrise Florida. See you soon More

by TOBYSUNSHINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer greatest!!
Jul 28, 2021 -

Al Hendrickson Toyota responded

Thanks for the lovely feedback, Toby! We're so glad to hear you've enjoyed working with our team - it is our honor and pleasure to serve you. Safe travels, and we'll see you again next time! - the Al Hendrickson Toyota staff

Jul 28, 2021 -

TOBYSUNSHINE responded

L Hendrickson is one of the best ever dealerships to get your car serviced at Jennifer all of them are the greatest Eric Norman you name it they’re all great

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