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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.2
6,454 Reviews

6,454 Reviews of Al Hendrickson Toyota - Service Center

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April 10, 2023

Chris did a good job providing information I needed to fix my 2017 Tacoma. Tires and Brakes. More

by MARK.NOVATNACKSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Al Hendrickson Toyota responded

Mark, thank you for the review! We appreciate the kind feedback about Chris and hope to see you back again at Al Hendrickson Toyota. Safe travels!

April 10, 2023

Chris did a good job providing information I needed to fix my 2017 Tacoma. Tires and Brakes. More

by MARK.NOVATNACKSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Al Hendrickson Toyota responded

Mark, thank you for the review! We appreciate the kind feedback about Chris and hope to see you back again at Al Hendrickson Toyota. Safe travels!

April 10, 2023

CJ WAS EXTREMELY HELPFUL. HE EXPLAINED EVERYTHING, AND MY CAR WAS RETURNED BEFORE THE EXPECTED TIME. More

by RAY THOMPSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CARVENS JOSEPH
Apr 19, 2023 -

Al Hendrickson Toyota responded

Ray, thank you for the review! We are thrilled to hear that CJ delivered such a successful service experience. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

April 10, 2023

Your service writer Chris is the best. He is the main reason why I keep coming to you dealership for my service. More

by glennmillerhypnosis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We appreciate the kind feedback about Chris and hope to see you back again at Al Hendrickson Toyota. Safe travels!

April 10, 2023

Jarrett Elder is an amazing service representative. He’s very patient and understanding about my automotive needs More

by GRAYSONDIANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We are thrilled to hear that you had a successful service experience working with Jarrett and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

April 09, 2023

I went to get my car serviced and expected things to be fixed. I wanted an oil change and my driver left front tire sensor replaced since it was broken off. I told my advisor Oscar that my tire pressure li More

by miss.b1207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Vizcarra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Al Hendrickson Toyota responded

I am so sorry to hear that your vehicle is in need of additional service. I'd appreciate the chance to step in and see if I can help sort out what happened. If you are willing, please give me a call when you are available. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 09, 2023

While it's easy to schedule an appointment, the staff feels uninterested in the clients and rude at times. More

by Jesus Gamarra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Al Hendrickson Toyota responded

Jesus, I am sorry to hear this feedback. The highest level of service is expected of my team, and it is disappointing that we missed the mark. I assure you that we will work to improve our practices in the future. If there is anything more I can do to assist you or better your visit, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

April 08, 2023

I’ve always love my service I receive I’ve been going there for years however this time they remove something from my car and never told me about it I didn’t notice till I got home More

by DEEJACSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shedrick Anderson
Apr 18, 2023 -

Al Hendrickson Toyota responded

We really appreciate your continued business and I am sorry to hear that your recent service fell short of our high standards. If you would be willing to speak with me directly, our team would be grateful for another opportunity to assist you and give you a five-star experience. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 08, 2023

Always go there for oil change and they fixed my car according to the mileage. Good customer service. More

by GAUDNIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

April 08, 2023

I went for oil change and ask advisor to see if they can check the rattle noise in the form he said díagnosis is 150 I said not yet if they can just do a test drive. Not o determined the problem. but to re More

by vorjeda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Al Hendrickson Toyota responded

I would like to apologize that your experience didn't match our high expectations. Would you consider reaching out to me so we can discuss this together? I would be happy to help in any way that I can. Thank you, Norman Frantz - Service Manager - 954-545-6931

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