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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.3
6,560 Reviews
Call Service Center (954) 448-7257

6,560 Reviews of Al Hendrickson Toyota - Service Center

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May 14, 2023

Excellent speedy service. I was taken on time and the service performed was done well and quickly. More

by edmo626
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We appreciate your business and hope to see you back again at Al Hendrickson Toyota!

May 14, 2023

I was provided with quick and efficient service. I will definitely be back for all my services. More

by alexisrivera22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We appreciate your business and hope to see you back again at Al Hendrickson Toyota. Safe travels!

May 13, 2023

keep up the good work, and coffee is very much appreciated. word word word word More

by k4dlx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2023 -

Al Hendrickson Toyota responded

We are thankful for your stellar review and positive feedback about our coffee and refreshments. It means a lot to us! Thanks from the entire team here at Al Hendrickson Toyota.

May 13, 2023

I got back my car with more problems than what I took it in for. More

by BEVJSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer
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May 15, 2023 -

Al Hendrickson Toyota responded

We expect more than a 1-star experience for our customers and I am sorry to see we let you down. I'd like the chance to make this right. Would you please contact me when you have a chance so that I may help? Thank you, Norman Frantz - Service Manager - 954-545-6931

May 13, 2023

all was good. i arrived and was taken care of right away got car back as promised. Chat was great More

by LCLAUDIO5712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
carve a joseph
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May 15, 2023 -

Al Hendrickson Toyota responded

Thank you so much for taking the time to leave us a 5-star review!

May 13, 2023

I was very pleased with my overall service experience. Also, the wide range of service hours are helpful. More

by TBONANNO2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2023 -

Al Hendrickson Toyota responded

We're glad to hear that you had a great experience at Al Hendrickson Toyota! Thank you for taking the time to share your positive feedback with us. We're happy to offer a wide range of service hours to better accommodate our customers' busy schedules. We hope to see you again soon for your next service appointment!

May 13, 2023

Offered services to my father who does not speak his language. I always request to be contacted before any service. More

by RAFAELFAGIANI03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2023 -

Al Hendrickson Toyota responded

Rafael, I'm sorry to hear that you had a negative experience with us. We pride ourselves on providing exceptional service to all of our customers, and it's disappointing to see that we fell short during your visit. I would greatly appreciate the opportunity to speak with you more about what happened and see what we can do to make things right. Please feel free to give me a call at your convenience. Thank you, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

May 12, 2023

My last visit I had gotten tinting done to my crown and I was helped my Michelle who did an excellent job keeping my informed and was very kind. Thank you! More

by DEREK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Vonhedt
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May 12, 2023 -

Al Hendrickson Toyota responded

Derek, we're pleased to hear about the excellent tinting job Michelle did for your car. We're glad that you found our team kind and informative during your visit to Al Hendrickson Toyota. If you ever need anything else in the future, don't hesitate to reach out.

May 12, 2023

They have always taken care of me as promised. My service advisor Gerrard is a stand up guy. More

by Buck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2023 -

Al Hendrickson Toyota responded

Buck, thank you for choosing Al Hendrickson Toyota for your service needs! We are happy to hear you have an excellent relationship with Gerrard.

May 11, 2023

Got in at 6:30 am on a Tuesday, was the second vehicle there. Needed an oil change and a tire patch. Didn’t ask for a tire rotation this time because I didn’t want to take any longer on this visit. I didn More

by CAPTWYCKOFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2023 -

Al Hendrickson Toyota responded

I apologize for the extended wait time you experienced during your visit. Our team strives to provide exceptional service while delivering quality care, and it's clear we missed the mark this time around. We're committed to making improvements so that your next visit will be faster and more efficient. I hope we get the chance to assist you again and leave a better impression. Thank you, Norman Frantz - Service Manager - 954-545-6931

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