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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.2
6,454 Reviews

6,454 Reviews of Al Hendrickson Toyota - Service Center

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April 15, 2023

You sold me a 2019 DODGE GRAND CARAVAN DEFECTED ! After not even SIX MONTHS my transmission has GONE ! Your ESTIMATE is $ 6649.46 !!! Shame on you. More

by SAVERIO MACALUSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erik Coxwell
1.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Daus
1.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Gayle
1.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Bonito
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zeke Howes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Wesner Larose
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Cann, Denise R, Brecheneve B
Apr 27, 2023 -

Al Hendrickson Toyota responded

Saverio, we're very sorry to hear that you're experiencing trouble with your vehicle. We take pride in delivering top-quality cars to our customers, so it is disappointing to read about your experience. We would like to help resolve the issue as soon as possible. Please give me a call so we can discuss this together. Thank you, Norman Frantz - Service Manager - 954-545-6931

Apr 27, 2023 -

SAVERIO MACALUSO responded

my name is Saverio Macaluso on 10/10/22 You sold me a DODGE GRAND CARAVAN (VIN NR 2C4RDGEKR760605) “DEFECTIVE”, for which I returned it to service yesterday, Mr. Fabio Acerra (chief mechanic) and Mr. Henry Delgado are aware of this. The vehicle was left in front of the service and I have already contacted the bank in the capital that I have now stopped owning and I will NOT continue with any installment payment. Take back the faulty machine you sold me and see what to do with it... I am no longer responsible for it and HOLD NO RESPONSIBILITY. Shame on you!

Apr 27, 2023 -

SAVERIO MACALUSO responded

$ 6649.46 ‼️‼️‼️ ( after SIX MONTHS ‼️) SHAME ON YOU ❗️

May 15, 2023 -

Al Hendrickson Toyota responded

Mr. Macaluso, We apologize that you are experiencing mechanical problems with your vehicle. You should come into the dealership and sit down with one of our Used Car Managers. If you would like to set up an appointment, please contact me at your convenience. Thank you, Jessica Fernandez- Assistant to Chairman & CEO- 954-545-6931

May 15, 2023 -

SAVERIO MACALUSO responded

Too late you have NO PROFESSIONALISM.

April 13, 2023

Henry was very kind and helpful. El was very professional and help me with what i need.. Thank you. More

by JUELAS3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Al Hendrickson Toyota responded

We appreciate your business and your 5-star review of Al Hendrickson Toyota! We are thrilled that Henry was able to assist you with your needs. Have a great day and we hope to see you again down the road!

April 12, 2023

Excelente atencion al cliente y excelente servicio, atentos y amigables, muy recomendado, volvere gracias gracias More

by saulgarzonc
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Al Hendrickson Toyota responded

Gracias por la reseña! Es fantástico oír que tuvo una buena experiencia trabajando con el equipo Al Hendrickson Toyota. Apreciamos el apoyo y esperamos verle en el futuro!

April 12, 2023

The service in Al Hendickson Toyota was so easy and fast. I see you in the next service. More

by HAROLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Al Hendrickson Toyota responded

Thanks for the 5-star review, Harold! We look forward to working with you again down the road.

April 12, 2023

Special Thank’s to Michelle Vonhedt customer Care Advisor. She is very efficient. It was the first time we come at your location and she confirm by email on Easter Day about our next appointment. More

by FRANPOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Vonhedt
Apr 19, 2023 -

Al Hendrickson Toyota responded

We appreciate your positive review of Al Hendrickson Toyota and are thrilled to hear that Michelle provided you with efficient customer care. We look forward to serving you again at your next appointment!

April 11, 2023

The load up job service man suckered me into buying a car battery that he told me was different than TrueStart and thats why I was paying 188.00 instead of 50 percent off on another TrueStart battery that I More

by PKEMEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kurt Brosche
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
1.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi, Shedrick Anderson, Juan Diaz
Apr 24, 2023 -

Al Hendrickson Toyota responded

I sincerely apologize for any confusion and miscommunication that took place during this experience. It's never our intention to mislead our customers, and I'm very sorry if your visit wasn't as seamless as we aim to deliver. I'd appreciate the opportunity to address this feedback and see if there's anything I can do to help. Please consider contacting me directly when you have a moment. Thank you, Norman Frantz - Service Manager - 954-545-6931

Apr 26, 2023 -

PKEMEN responded

.

April 11, 2023

Very efficient service for routine maintenance and pricing is reasonable. I especially appreciate my service rep, Klaus Cobb. I never waste time for write-up or pickup. More

by David H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Apr 19, 2023 -

Al Hendrickson Toyota responded

David - Thank you for taking the time to share! We are thrilled to hear that you had such a successful service experience working with the Klaus and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

April 11, 2023

I love this dealership. I've purchased 2 cars from AL Hendrickson and my family members have purchased several cars also. They have the best priced and service is great. More

by J_MULLINGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We appreciate your business and hope to see you back again at Al Hendrickson Toyota. Safe travels!

April 10, 2023

It took 4hrs do to an oilchange and they said is nothing to do due to was basiclly for free, becuase I purshased a promo last time, so I had to wait More

by Eespinal_17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Al Hendrickson Toyota responded

I apologize for the wait, we are trying to hire more technicians so hopefully, we will be improving our waiting time soon. There is no difference in waiting time between paying or coming in with a purchased promo. If there is anything that I can help you with moving forward, please let me know. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 10, 2023

My car is always completed on time and done right the 1st time. And my service advisor Klaus is great! More

by canes1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Daus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klaus Cobb, Dexter Marshall
Apr 18, 2023 -

Al Hendrickson Toyota responded

It was our pleasure to complete your vehicle's service! Klaus and the Al Hendrickson Toyota team thank you for your business and wish you safe travels down the road!

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