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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.2
6,454 Reviews

6,454 Reviews of Al Hendrickson Toyota - Service Center

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April 17, 2023

One problem I have is that my rear spoiler started lifting off and I requested for it to be fixed and I still received the car without it being fixed. Otherwise from that everything else was ok. More

by CFLAVA2000
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2023 -

Al Hendrickson Toyota responded

Thank you for bringing this to our attention. I would like the opportunity to look into this. Please give me a call at 954-545-6931 so we can address this ongoing issue and ensure it gets fixed. Thanks again for your feedback. - Norman Frantz - Service Manager

April 17, 2023

The service managers due an an alright job i just wish that something could be done about my tundras squeeking breaks otherwise the service is recomendable More

by josejimenez2009jj@gmail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2023 -

Al Hendrickson Toyota responded

Jose, I am sorry to hear that you are still having trouble with your vehicle. I would be happy to speak with you to see what more I can do to assist with your situation. If you are willing to discuss this further, please contact me directly. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 16, 2023

Very professional and helpful. I was provided updates as necessary. Service time was pretty reasonable. More

by Oskardog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Al Hendrickson Toyota responded

Thank you for the great review! We're thrilled to hear that the Al Hendrickson Toyota team was able to get the job done. Drive safely, and we hope to see you back again down the road!

April 16, 2023

Always very impressed with the courtesy and professionalism shown to us by our Service manager, Chris Leporte. Confident we're getting correct info from Chris. More

by HLLEV2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Al Hendrickson Toyota responded

Thank you for taking the time to share your positive experience with Al Hendrickson Toyota! We're glad to hear that Chris provided you with courteous and professional service. We appreciate your business and hope to see you again soon!

April 15, 2023

John was great, recognized me and took care of me needs. Good guy, will continue to use him More

by MBUTLER649
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Tuna
Apr 19, 2023 -

Al Hendrickson Toyota responded

Thank you so much for reviewing John and Al Hendrickson Toyota! Have a lovely day!

April 15, 2023

I’ve come to do every single 5k inspection. And in more than 3 occasions when leaving the dealership my wheels vibrate. I’ve paid once but I will not to pay for wheel balances every time I l More

by yellowcub86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fabio
Apr 24, 2023 -

Al Hendrickson Toyota responded

Thank you for taking the time to share your experience with us. We are sorry to hear about the wheel balance issues you've faced after bringing your vehicle in for inspections. Please give me a call to discuss this further and see what we can do to help you moving forward. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 15, 2023

Feel I got ripped off. Warranty expired only one month and got charged for service More

by RODRIGUEZ.ISABEL22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles
Apr 27, 2023 -

Al Hendrickson Toyota responded

I'm very sorry to hear that you feel like you were ripped off. I would appreciate your feedback and the chance to learn more about what transpired in order to see how we can assist you moving forward. Would you contact me directly? Thank you, Norman Frantz - Service Manager - 954-545-6931

April 15, 2023

They give very good attention to the need of customers I like because they don’t are push for services Good work More

by VALGNNN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave a 5-star review for Al Hendrickson Toyota! We are pleased to hear that our team provided you with attentive service. Thank you for choosing us and we hope you have a marvelous day!

April 15, 2023

Henry is very knowledgeable and courteous. Excellent PR 1005 pro customer. Goes out of his way to please a customer More

by jfmorice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2023 -

Al Hendrickson Toyota responded

Thank you for your feedback. We appreciate your kind words about Henry and are glad to hear that he provided excellent customer service. If there is anything else we can do to assist you, please feel free to reach out!

April 15, 2023

Awesome dealership, everyone is always so pleasant and willing to help from salesman to sales manager. More

by crg787
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Al Hendrickson Toyota responded

We are thrilled to hear that you had an awesome experience at Al Hendrickson Toyota! Our team aims to always provide excellent customer service, and it's great to know that we left the right impression. Thank you for your support, and we hope to see you back!

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