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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.3
6,560 Reviews
Call Service Center (954) 448-7257

6,560 Reviews of Al Hendrickson Toyota - Service Center

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May 18, 2023

THE SERVICE AT THE DEALERSHIP WAS EXCELLENT AND SO WAS MY SERVICE ADVISER HENRY DELGADO!! More

by silberfeld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2023 -

Al Hendrickson Toyota responded

We are so grateful to hear that Henry and the team provided excellent service. Thank you for choosing Al Hendrickson Toyota!

May 19, 2023 -

silberfeld responded

YEKUSIEL SILBERFELD EMAIL ADDRESS IS silberfeld@att.net YOU SHOULD HAVE MY EMAIL, I KEEP GETTING EMAILES FROM THE DEALERSHIP!!

May 26, 2023 -

Al Hendrickson Toyota responded

Yekusiel, we totally appreciate the feedback and thank you for the 5 stars!! Please let me know if you would like to keep your email or remove it. Thanks again! Norman Frantz - Service Manager - 954-545-6931

May 28, 2023 -

silberfeld responded

IF YOU SENT ME THIS EMAIL YOU MUST HAVE MY EMAIL!!!

May 17, 2023

the reason for 4 stars is that I had to wait 3 hours for my car to be serviced usually is 2 hrs or less More

by bertha.cabral
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2023 -

Al Hendrickson Toyota responded

We appreciate your feedback, Bertha. We always aim to make our customers' wait times as short as possible while still providing quality service for their vehicles. We apologize for any inconvenience caused and will continue to do our best to improve our processes. Thank you for choosing Al Hendrickson Toyota for your car servicing needs.

May 16, 2023

Love my service writer Wilnord Charles, and all the other fine folks in the service dept! More

by photosbysusancc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We appreciate the kind feedback about Wilnord and hope to see you again at Al Hendrickson Toyota!

May 16, 2023

Exelente servicio y la atencion Exelente. Gracias por todo. Y espero ser fiel cliente👍💯👏👏👏👌. Gracias More

by Choferpicis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2023 -

Al Hendrickson Toyota responded

Gracias por la reseña! Apreciamos el apoyo y esperamos volver a verle en Al Hendrickson Toyota!

May 15, 2023

My visit was for change the oil and due to my car is 20. 000 miles include tires rotation, after 3 hours and half they did not rotate the tires, after I complained they said that I will get the tire rotation More

by dario0573
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2023 -

Al Hendrickson Toyota responded

We're sorry to read this feedback. Providing efficient, quality service is our top priority, and it is disappointing that we missed the mark. We would appreciate the chance to speak with you to see what more we can do to help make things right. If you are willing to discuss this further, please contact me directly. Thank you, Norman Frantz - Service Manager - 954-545-6931

May 15, 2023

would have given a five star although i was not very pleased that my engine compartment was filthy...and engine shroud fasteners missing..the air compressor which was replaced was not calibrated chri More

by DBABBUNCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2023 -

Al Hendrickson Toyota responded

Thank you for the review and for shouting out Chris L. and Chris K. We will be sure to pass on the kind words to them. With regard to the rest of your feedback, we apologize for any inconvenience during your visit. We strive to deliver a seamless experience, and we will take note of your concerns to make some necessary improvements moving forward. If there is anything more we can do to assist you, please don't hesitate to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

May 15, 2023

Not happy this time . Mechanic forgot to connect cooling system . Could explode on the road More

by DMAYAN2012
Recommend Dealer
No
Employees Worked With
Don’t know
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May 31, 2023 -

Al Hendrickson Toyota responded

This feedback is very concerning to receive. We strive to deliver professional and straightforward service, and we sincerely apologize for any oversight concerning your vehicle. I would appreciate the chance to speak with you to see what more I can do to help fix things. If you are willing, please contact me at your earliest convenience. Thank you, Norman Frantz - Service Manager - 954-545-6931

May 15, 2023

Always a great quick experience to get oil change & its a buy one get on free!!! Chris is terrific plus they give me a ride to casino up the street!!! More

by BarbP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2023 -

Al Hendrickson Toyota responded

We're glad that you had a great experience with us, Barb! Our team at Al Hendrickson Toyota is proud to offer efficient and convenient services like our buy-one-get-one oil change deal. We agree that Chris is terrific and we look forward to seeing you again for your next service visit.

May 15, 2023

Great service. Jarrett wonderful as always. The car shuttle was really convenient and the driver was nice. More

by yvesvielot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2023 -

Al Hendrickson Toyota responded

We're thrilled to hear that you enjoyed the great service during your visit! Jarrett and our car shuttle team are delighted to hear your kind words. Thank you for trusting Al Hendrickson Toyota with your vehicle's care.

May 15, 2023

From my salesman Jeffrey to Al Epstein who closed the deal, everyone was so helpful. Sam and Francesco on the front desk were great also. I have told everyone that's looking for a new car to go to your d More

by cfrancesco714
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Epstein, Sam, Francesco, Jeffery all 5 ?
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May 16, 2023 -

Al Hendrickson Toyota responded

We are delighted to hear that Jeffrey, Al, Sam, Francesco, and the rest of our amazing team at Al Hendrickson Toyota worked hard to ensure your satisfaction! Thank you for having confidence in us!

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