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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.3
6,560 Reviews

6,560 Reviews of Al Hendrickson Toyota - Service Center

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May 24, 2023

Fixed problem quickly but had too pay for tire repair this service center needs a major overhaul very outdated More

by LIRIZA8114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2023 -

Al Hendrickson Toyota responded

We're glad we were able to quickly resolve the issue with your vehicle. Our team is continuously striving to improve our services here at Al Hendrickson Toyota and appreciate your feedback. Thank you for choosing us for your tire repair needs.

May 24, 2023

Kloss is great. Always responds, always does his best to find a spot to put us in when there is an emergency. More

by LINDABARLAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klauss
May 24, 2023 -

Al Hendrickson Toyota responded

We're happy to hear that our team has been able to provide exceptional service for you in a timely manner here at Al Hendrickson Toyota! Thank you for taking the time to share your five-star experience. Our team appreciates your support and we look forward to assisting you with any future automotive needs.

May 24, 2023

I have been using this specific location to service my vehicle since I purchase it in 2019. In my opinion, the costumer service agents are knowledgeable and friendly except for a few. I like to keep all t More

by minnecia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Al Hendrickson Toyota responded

We appreciate your loyalty and you taking the time to share your experience, Minnecia. It's wonderful to hear that you are so confident in the Al Hendrickson Toyota team to get the job done. With regard to the rest of your review, we are sorry to hear about the long wait times, and we will do our best to improve in the future. If there is anything more we can do to assist you, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

May 24, 2023

Very courtesy and clean Friendly staff and quick to service you and get your work done in a as quick as possible time frame. More

by SJONES6309
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer
May 24, 2023 -

Al Hendrickson Toyota responded

We're so glad to hear that you had a pleasant experience with us at Al Hendrickson Toyota! Providing our customers with excellent customer service and a clean environment is important to us, and our team is always here to provide you with quick, efficient service. Until next time!

May 23, 2023

I don’t think that expressing my comments matters. The fact that the survey requires me to do so is….. More

by mchldsy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Al Hendrickson Toyota responded

We value customer feedback, and I would be happy to speak with you to see what more I can do to address any concerns you may have. If you are willing, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

Jun 01, 2023 -

mchldsy responded

I did your survey. I gave a five star review. Now you want me to express my thoughts and give me opinions. I don't think I will be doing any more surveys. I already gave 5 stars. What more do you want?

Jun 23, 2023 -

Al Hendrickson Toyota responded

We apologize for all the surveys, as it is never our intention to cause any frustration. We greatly appreciate you taking the time to answer one survey, and there is no need to fill out more. Thanks again! Best, Norman Frantz - Service Manager - 954-545-6931

May 23, 2023

Took my 2015 Toyota Prius for a diagnostic, which was under warranty they told me they were not gonna warranty because they believe part was replaced which they did not show me took it to other dealer, a More

by NAZ_CHOICEPLUMBING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cloud
May 31, 2023 -

Al Hendrickson Toyota responded

We appreciate you taking the time to let us know about the issue you encountered during your visit with us. At our dealership, we strive to provide top-quality service to all of our customers, and it's concerning to hear that we may have fallen short in your case. We'd appreciate it if you could contact us at your earliest convenience so that we can better understand what happened and see how we can improve going forward. Thank you for your feedback. Norman Frantz - Service Manager - 954-545-6931

May 23, 2023

I purchased 1 year old vehicle last week. It was supposed to be inspected before sale. It looks it was just washed. While driving home I noticed little sign on the dashboard shaped like wrenc More

by laler1
Recommend Dealer
No
Employees Worked With
Luther was the nicest and most helpful. Finance guy, Alan, need serious customer service retraining service
May 31, 2023 -

Al Hendrickson Toyota responded

Thank you for taking the time to share your experience, we appreciate your feedback. I'm sorry to hear that the vehicle you purchased wasn't up to expectations and was due for service. We take these matters seriously and would like to see how we can assist you moving forward. Please give me a call at any time so we can discuss further. Thank you, Norman Frantz - Service Manager - 954-545-6931

May 22, 2023

Good service team. Especially appreciate Jarrett Elder who is always pleasant and competent. Grateful they offer a ride home and back to the dealership when your car More

by SUSAN.JOHANSEN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Al Hendrickson Toyota responded

We appreciate you sharing your great feedback with us, Susan! We're thrilled to hear that Jarrett provided you with exceptional service at Al Hendrickson Toyota. Our team takes pride in offering convenient services, such as the ability to pay your bill from home and transportation options. We're grateful for the opportunity to work with you and look forward to assisting you again soon.

May 22, 2023

Excelente people , with attention a public , and calm! The best ! Another people’s on side their is terrible More

by BANDEIRA.KARINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Diaz
May 23, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We appreciate your business and hope to see you back again at Al Hendrickson Toyota. Safe travels!

May 22, 2023

Henry is great , efficient , pleasant . The work was done quickly and correctly, always will come back to see Henry More

by CARLOS.NUNEZ0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Al Hendrickson Toyota responded

Thank you for the review, Carlos! We appreciate the kind feedback about Henry and hope to see you back at Al Hendrickson Toyota!

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