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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.2
6,454 Reviews

6,454 Reviews of Al Hendrickson Toyota - Service Center

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September 28, 2023

Great service. Ed was very kind and got me the deal I wanted. Will definitely get another vehicle from you guys again. More

by PRICELYP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDUARDO CHAPELLIN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Al Hendrickson Toyota responded

We're delighted to know Ed was able to secure the deal you wanted at Al Hendrickson Toyota. We look forward to assisting with your future vehicle needs!

September 25, 2023

Oscar was very professional and timely, and explained the services that would be performed. He went above and beyond to make this a good experience for me. More

by jam2001
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Al Hendrickson Toyota responded

We're delighted to know that Oscar provided you with professional and timely service at Al Hendrickson Toyota. Thanks for sharing your positive experience, we appreciate it!

September 22, 2023

I was quoted one price and charged another. The agent lied straight to my face repeatedly about the quote. One -0-9 is not a thousand 90. More

by danaesq
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Burton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service department manager, GM manager's asst
Sep 22, 2023 -

danaesq responded

DO NO TRUST this dealership. Jennifer, aservice representative lied over the phone and straight to my face quoting me one-o-nine when she meant 1 thousand 90. When I asked how do you do it so cheap compared to Lexus who wants $600, and I pointed to the Lexus dealership across the street and she leaned over and looked, she hung her head and said "our labor is cheaper and other things." She refused to give me the quote in writing claiming she didn't know what balance and alignment were and instead texted it later on a private text and not in PDF form with the official letter head. She was hoping I would not see that she sent the quote without a comma after the one and I would miss it. I did. To resolve the matter the service manager was rude, tried to insult me repeatedly and lied too. I was fooled.

September 12, 2023

Knowing my service writer makes me feel like I’m part of the family at Al Hendricks Toyota. More

by DadofTwins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

Al Hendrickson Toyota responded

We are so grateful to have you as part of the Al Hendrickson Toyota family! Thank you for trusting us with your vehicle's service needs.

August 31, 2023

Service agent Oscar excellent. Car done on time promised. Runs great. Won't hesitate to bring my vehicle again for service. More

by marc428015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Al Hendrickson Toyota responded

We're delighted to know that Oscar provided excellent service and your car was ready on time at Al Hendrickson Toyota. We look forward to assisting you with any future vehicle services!

August 31, 2023

Es el mejor dealer thanks alway the lady services she is the best service agent More

by cdmncesar1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Al Hendrickson Toyota responded

We appreciate your positive feedback! Thank you for choosing Al Hendrickson Toyota.

Sep 01, 2023 -

cdmncesar1 responded

Es el mejor dealer thanks alway the lady services she is the best service agent

August 30, 2023

My experience at the Al Hendrickson Toyota service department was HORRIBLE. They took advantage of me because they saw an unsuspecting woman and knew that I would be willing to get my A/C repaired on More

by Ms. Armstrong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Klaus
August 23, 2023

The waiting room is nice and clean. They have snacks and coffee available. Great customer service. More

by nette.ort
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Al Hendrickson Toyota responded

We're so glad you've appreciated our waiting room and complimentary snacks and coffee! Thanks for supporting Al Hendrickson Toyota with your business and review!

August 22, 2023

Muy buen servicio, el señor oscar fue muy atento no se demoro tanto con mi carro y me explico muy bien que tenia More

by zukaalvarez96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2023 -

Al Hendrickson Toyota responded

Gracias por compartir su experiencia con Oscar en Al Hendrickson Toyota. Nos alegra saber que recibió un servicio excelente y una explicación clara sobre su carro. Gracias por elegirnos!

August 21, 2023

it's my first time to buy a new car but I got a car with small issues. I don't think it a good experience! More

by Travis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
nelson
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