Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.3
6,560 Reviews
Call Service Center (954) 448-7257

6,560 Reviews of Al Hendrickson Toyota - Service Center

Sort by
May 29, 2023

Great attention and great service. My advisor, Michelle Vonhedt was very kind and very quick. More

by NEIDA.KRAEMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Vonhedt
Report | Print
May 30, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We appreciate the kind words about Michelle and hope to see you again at Al Hendrickson Toyota!

May 29, 2023

Great customer service… especially Klaus Cobb always with a smile and answering all my questions More

by Yudith54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb 5 stars
Report | Print
May 30, 2023 -

Al Hendrickson Toyota responded

Yudith, thank you for the review! We appreciate the kind feedback about Klaus and hope to see you again at Al Hendrickson Toyota!

May 29, 2023

I find this location to be very Professional and quick with service. Jarrett Elder customer care service is very Professional and makes me feel so family oriented and I Love the atmosphere ❤ Al Henderson More

by JACQUELINE.RUCKER51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We're thrilled to hear that Jarrett provided you with professional and family-oriented customer care. Safe travels, and we hope to see you again at Al Hendrickson Toyota!

May 28, 2023

The service advisors are rarely helpful and merely seek to strongly suggest additional needed yet unnecessary maintenance tasks solely to increase their earned commissions. Individuals don’t feel welcome i More

by applwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cashier Dept , Shedrick Anderson
Report | Print
Jun 23, 2023 -

Al Hendrickson Toyota responded

This feedback is concerning to read. I can assure you that we only recommend services that we feel are in the best interest of our guests and their vehicles, and I am sorry that we left the wrong impression. We take these concerns seriously and would like to learn more about your experience. Please give me a call so we can discuss this further and see if there are any ways we can assist you moving forward. Thank you, Norman Frantz - Service Manager - 954-545-6931

May 28, 2023

Great service always easy to Get in and out without any issues and not overly priced More

by BRII0220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Daus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Gayle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Bonito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zeke Howes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dexter Marshall
Report | Print
May 31, 2023 -

Al Hendrickson Toyota responded

Thanks for the 5-star review! We're proud to have consistently provided you with an efficient and fair vehicle service at Al Hendrickson Toyota. We appreciate your business and hope to see you again!

May 28, 2023

A great experience every time. I know my car will get the full attention she needs. More

by nancy1984g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesner Larose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2023 -

Al Hendrickson Toyota responded

Thank you for trusting Al Hendrickson Toyota with your service needs, Nancy. We appreciate your support and look forward to assisting you again down the road.

May 28, 2023

Everything was good, fast oil change, great customer service, price is little bit higher but the job was done right More

by BATANOFF87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2023 -

Al Hendrickson Toyota responded

We're grateful for your 5-star review! It's wonderful to hear that you had a fast oil change and encountered great customer service when you visited us at Al Hendrickson Toyota. Though there may have been cheaper options out there, we're thrilled to have delivered quality workmanship for the job done right. See you again soon!

May 28, 2023

Liked my service writer Michelle she was helpful and personable I also found a customers wallet jeans Baptiste and gave it to Michelle while my service was being done hope the poor man gets his wallet More

by SHACKLEROY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle
Report | Print
May 31, 2023 -

Al Hendrickson Toyota responded

We appreciate you taking the time to share your positive experience with us at Al Hendrickson Toyota! It's fantastic to hear that Michelle provided such helpful and personable service during your recent visit. We're also glad that we were able to assist with your warranty claim for your Camry's battery. Thank you for being an awesome customer!

May 28, 2023

Not a customer friendly approach. Staff was unprofessional and felt pushed away when asking questions. More

by SWAROOPJOSEPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dexter Marshall
Report | Print
May 31, 2023 -

Al Hendrickson Toyota responded

I'm disappointed to see that we fell short of our high expectations during your visit. We strive to provide a positive and welcoming atmosphere and I am upset that we missed the mark. Would you please call me so that I can see if there is any way we can assist you moving forward? Thank you, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

Jun 03, 2023 -

SWAROOPJOSEPH responded

Thanks for taking the phone call. I send the email to you as you suggested during the phone call, with details. Did anything come out it ? Thanks

Jun 23, 2023 -

Al Hendrickson Toyota responded

We apologize for the lack of response. There have been many changes in the past 3 weeks with our phone system and emails. At your convenience, please call me or resend the email to jfernandez1@alhendricksontoyota.com. Thank you, Jessica Fernandez - Administrative Assistant - 954-545-6502

May 27, 2023

Great group of people. Fernando Winston and CJ at the service station. Al Hendrickson is the place that I recommend all my family and friends to. More

by LETMEEBEMEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesner Larose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fernando Rodriguez
Report | Print
May 30, 2023 -

Al Hendrickson Toyota responded

We're elated to hear that Fernando, Winston, and CJ have impressed you with their service! Thanks for recommending the team at Al Hendrickson Toyota to your family and friends. It means a lot that you can count on us. Take care!

1
...
37
38
39
...
656