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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.2
6,454 Reviews

6,454 Reviews of Al Hendrickson Toyota - Service Center

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May 02, 2023

Outstanding service with Klaus Cobb! His expertise is awesome explaining the service needed. Great communication and sends timely status updates. He is the best! More

by FLBUYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
May 02, 2023 -

Al Hendrickson Toyota responded

We are thrilled that Klaus provided you with stellar service! His attention to detail and communication skills are second to none and we feel lucky to have him. Thank you for choosing Al Hendrickson Toyota and we hope to see you again in the future.

May 02, 2023

Car experience Usually a great experience. Sunday was a little different. No one greeted me as I pulled in. Once I got to the service counter Carmelo was very nice and helpful. Car was ready r More

by yvesvielot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmelo Armano
May 05, 2023 -

Al Hendrickson Toyota responded

While we apologize for the lack of greeting upon your arrival we are happy that our team member, Carmelo, was nice and eager to assist you with your service needs. We appreciate your understanding and will strive for an even better experience during your next visit to Al Hendrickson Toyota. Safe travels!

May 02, 2023

Great service! I Will be taking my vehicle there again for all my future car needs. More

by MART2142
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
5 stars for Klaus
May 02, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We appreciate your business and hope to see you again at Al Hendrickson Toyota!

May 02, 2023

Unorganized, forgetful, stressful, clean, comfy, unprofessional, expensive, money driven, far, I don't know any More

by Bruno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carvens Joseph
May 05, 2023 -

Al Hendrickson Toyota responded

Bruno, I'm concerned to see this feedback as it seems that we didn't meet your expectations during your recent visit. I would love to speak with you about the specifics of your issue so that I can understand what went wrong and how we can improve for future visits. Please feel free to reach out to me directly if you're open to discussing your experience further. Thank you for bringing this to our attention. Norman Frantz - Service Manager - 954-545-6931

May 01, 2023

Good attention from the team. Very organized. Impressive care about costumers. Overall, very detailed service. More

by NLM.NALU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle
May 01, 2023 -

Al Hendrickson Toyota responded

We're happy to see that you had a successful experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

May 01, 2023

Service on the vehicle was fair, but the environment itself was poor. If they can't provide a loaner or shuttle, then at least give an area for people to sit and wait, that isn't in the hot sun! My serv More

by rb01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Burton
May 05, 2023 -

Al Hendrickson Toyota responded

I'm sorry to hear that you had a poor experience with us, but we appreciate your feedback. We strive to provide our guests with top-notch service and a welcoming environment, so it's disappointing when we fall short. I apologize for the lack of seating and any inconvenience this caused. I will speak with our team directly regarding our communication methods while dealing with customers. Please give me a call so we can further discuss your concerns and work towards resolving them. Thank you, Norman Frantz - Service Manager - 954-545-6931

May 01, 2023

Again your service consultant Mr. Jarrett Elder Sr. came thru when I need help the most. I needed a tire replacement on a friday afternoon before a planned trip and in his words" I g More

by jcunetta0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We are thrilled to hear that Jarrett delivered such an outstanding service experience. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

May 01, 2023

excelente servicio me atendieron muy bien puedo recomendarlos la rebnt del auto fue excelente y tambien el traslado More

by MARGARITAGARCIA2855@GMAIL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2023 -

Al Hendrickson Toyota responded

Gracias por la reseña! Es fantástico oír que tuvo una buena experiencia trabajando con el equipo Al Hendrickson Toyota. Apreciamos el apoyo y esperamos verle en el futuro!

May 01, 2023

Pleasant atmosphere, friendly staff, reliable service. Have used their service for my Toyota vehicles and have always been satisfied. More

by all2getherbad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We appreciate your business and hope to see you back again at Al Hendrickson Toyota. Safe travels!

April 30, 2023

I have a problem with the way a flat or low pressure tire is indicated on my Vinza More

by Pierreboillon71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023 -

Al Hendrickson Toyota responded

I'd love the chance to step in so that I may address your concerns directly. If you are willing, please give me a call when you are free. Thank you, Norman Frantz - Service Manager - 954-545-6931

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