Al Hendrickson Toyota - Service Center

Although the service center is excellent, the policies of the dealership are unfair, unethical and too many to list. U the dealership are unfair, unethical and too many to list. U More

No appointment but I drove in with my less than a month old truck and they took care of me immediately. old truck and they took care of me immediately. More

Quick service. Helpful I drive a little further to have vehicle serviced due to professionalism, knowledge of staff, and competitive pricing. Helpful I drive a little further to have vehicle serviced due to professionalism, knowledge of staff, and competitive pricing. More

Poor customer service, Advisor Mac Wood Cadet, was very discriminate, he responds to my request not important even if I show the probe that the battery needs to be replace, I asked to speak with the manage discriminate, he responds to my request not important even if I show the probe that the battery needs to be replace, I asked to speak with the manager and he did not find solution, and at the end the supervisor and the advisor laugh to me about my concern , very disappointed with the service in this dealership and also for my 20.000 Mike’s service they did not make the tire rotation , and I asked why did not rotate, and the answer was ok we will rotate and you have to wait 2 hours more, very dishonest, More

Excellent on the time servicing . I have recently moved to the area and had my car serviced there Two times and each time it’s been great. I have recently moved to the area and had my car serviced there Two times and each time it’s been great. More

Buying a car used or new they don’t provide coupons to make you want to come back. I’ve bought cars from other dealerships and was provided a book of coupons and free car wash whenever I wanted. make you want to come back. I’ve bought cars from other dealerships and was provided a book of coupons and free car wash whenever I wanted. More

Great service, average price, Chris K explained everything in detail. I waited at the dealer everything in detail. I waited at the dealer More

I just bought a new car and I take it for service through car is so loud when you turn it on they didn't even check it why it's making that noise car is so loud when you turn it on they didn't even check it why it's making that noise More

By far what I expected my first experience to be where do I even start. I brought my car in to be serviced and although I was supposed to go to someone named Christos kalu I was recommended to go to Henry du I even start. I brought my car in to be serviced and although I was supposed to go to someone named Christos kalu I was recommended to go to Henry due to Henry’s great customer service. I went to henry instead to avoid any problems and everything went smoothly(would definitely recommend henry to anyone). The problem was until I went to go pick up my car. I was looking into doing certain things to my car and was advised that I go towards the service department and talk to someone so as I went back to pick up my car I had to go and pick it up from christos. Upon meeting Christos I decided to begin to ask him a question towards working on my car and he rudely cut me off mid sentence and told me “imma cut you off right there and save you the time your answer is no” I was confused to that response so I ask him again and he.tells me “listen unless you go above and beyond with Toyota then your answer is still no”. Instead of sitting there and talking with me trying to explain why the answer was no he “wanted to save time” or atleast talking to me trying to give me some form of alternative try to leave me off with a pleasant mood. What made it even worse was instead of telling me that everything was done he just left my key on the counter and it wasn’t until I asked him he just looked at me and said yes trying to get rid of me so that he could go back and have a chat and laugh with his friends at the service desk…. It sucks that I’m paying so much money for my car to receive poor customer service such as Christos is portraying for the company. He really needs to take another training and treat people more decently instead of like an animal. More

Great service, always look for provide you the best available help regarding question or issues with your car. available help regarding question or issues with your car. More