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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.3
6,560 Reviews

6,560 Reviews of Al Hendrickson Toyota - Service Center

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June 15, 2023

I’ve been a loyal customer of Al Hendrickson Toyota for over three years and this is my second Corolla. I take it in for service every 5000 miles and I rarely have to wait more than 10 minutes to be seen b More

by TRAVELAVIATOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2023 -

Al Hendrickson Toyota responded

Thank you for your loyalty and for taking the time to leave us a great review! We're glad to hear that your recent service at Al Hendrickson Toyota was completed in a timely manner. In the future, our team would be happy to discuss pricing with you in advance, as we are committed to an honest and transparent approach and want our customers to feel informed. If there's anything else you need at this time, please don't hesitate to reach out.

June 14, 2023

Mr. Jarrett Elder was very helpful, as always. It was a pleasure dealing with him. He is an asset to your organization. More

by ENDEAVORCOLEM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2023 -

Al Hendrickson Toyota responded

We appreciate the kind feedback! Hearing that Jarrett delivered a successful service experience made our day. Drive safely, and we hope to see you again at Al Hendrickson Toyota!

June 14, 2023

Very good. Very profesional and fast thank you. Evrything is good. Gooooooood very good. Gracias More

by MARYORI Demarsico
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerrett E
Jun 14, 2023 -

Al Hendrickson Toyota responded

It was our pleasure to assist you! Thank you for choosing Al Hendrickson Toyota.

June 14, 2023

It was a good service, fast and efficient. I feel the people make a good job. More

by HAROLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2023 -

Al Hendrickson Toyota responded

Harold, it makes us smile to receive this awesome review of Al Hendrickson Toyota! Thank you!

June 13, 2023

Exceptional Saturday Service and Ongoing Satisfaction at Jarrett Elder Rating: ⭐⭐⭐⭐⭐ (5/5) I recently had the pleasure of getting my oil change done on a Saturday at Jarrett Elder, and I must say, the More

by james@schumaker.us
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Al Hendrickson Toyota responded

We are delighted to hear about your exceptional Saturday service experience at Al Hendrickson Toyota and your ongoing satisfaction with Jarrett Elder! We know it can be challenging for those with busy schedules, so we're happy to provide oil change services on a weekend. Thank you for choosing us as your trusted service provider, and we look forward to seeing you again in the future.

June 13, 2023

Charged $479 after alignment/bal quoted and signed $160. Will take my Land Cruiser elsewhere. More

by ADRIEL.FURLONGE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mackwood
Jun 25, 2023 -

Al Hendrickson Toyota responded

Adriel, we do our best to keep our prices fair and it's never our intention to misinform our customers, so I'm very sorry we've let you down. I understand you're upset and that we've lost your future business, but your feedback will help us make improvements, so thank you for sharing. If there's anything else you can add, please reach out. Thank you, Norman Frantz - Service Manager - 954-545-6931

June 13, 2023

Charged $479 after alignment/bal quoted and signed $160. Will take my Land Cruiser elsewhere. More

by ADRIEL.FURLONGE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mackwood
Jun 25, 2023 -

Al Hendrickson Toyota responded

Adriel, we do our best to keep our prices fair and it's never our intention to misinform our customers, so I'm very sorry we've let you down. I understand you're upset and that we've lost your future business, but your feedback will help us make improvements, so thank you for sharing. If there's anything else you can add, please reach out. Thank you, Norman Frantz - Service Manager - 954-545-6931

June 13, 2023

My car’s service was NOT completed . I am very dissatisfied for the service there More

by RAULGMILIANI
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Xxx
Jun 25, 2023 -

Al Hendrickson Toyota responded

We apologize for any frustration you experienced during your appointment, Raul. It is never our intention to provide incomplete service work. We would like to discuss this further and ensure that any concerns you have are resolved. Please give me a call at your convenience. Norman Frantz - Service Manager - 954-545-6931

June 12, 2023

Excellent customer service from from Jerret Elder he keeps me updated on how my car is doing and what time it will be ready. More

by CEIRONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Al Hendrickson Toyota responded

We're delighted to hear that Jerret provided excellent customer service during your visit to Al Hendrickson Toyota! Thank you for your support, and we look forward to assisting you again in the future!

June 12, 2023

Short hand, my fluid was not topped off. My car wasn’t clean. Not good More

by josephbryan1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2023 -

Al Hendrickson Toyota responded

This feedback is concerning to read, and I understand why you're upset. We aim to deliver seamless service, and I apologize this was not been reflected in your experience. Please contact me directly when you have a moment to continue this conversation so that we can see how to assist you moving forward. Thank you, Norman Frantz - Service Manager - 954-545-6931

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