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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.2
6,454 Reviews
Call Service Center (954) 448-7257

6,454 Reviews of Al Hendrickson Toyota - Service Center

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May 21, 2023

Toyota keeps emailing me. Over and over. I got tired of them emailing me everyday. More

by Jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2023 -

Al Hendrickson Toyota responded

Jose, it's never our intention to inconvenience our customers, and I sincerely apologize for any unwanted communication. I think it's best I step in here and take you off our email lists. Unfortunately, I won't be able to locate your contact information without a last name, so please reach out to me at your convenience. Thank you, Norman Frantz - Service Manager - 954-545-6931

May 21, 2023

I paid almost $1000 for a repair and within 24hrs, the same thing started again and no one has returned my call after leaving multiple messages. More

by FISH2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Burton
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May 31, 2023 -

Al Hendrickson Toyota responded

It's very disappointing to receive this feedback. We do our best to deliver thorough service at a fair price, and I am so sorry your vehicle's issue has not been properly resolved. Furthermore, this does not sound like the timely communication I expect from our team, and I apologize for any delay in response. I think it's best I step in and offer my assistance directly. Unfortunately, I won't be able to locate your contact information without a full name, so please reach out to me and I'll be sure to get back to you soon. Thank you, Norman Frantz - Service Manager - 954-545-6931

May 21, 2023

Jarret was a great service advisor only issue I had was I was told it would be an hour wait, but it was more then 2 hours and I arrived an hour early to my appointment. More

by bcastro91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We are so glad to hear that Jarret delivered such a successful service experience. We apologize for your visit taking longer than anticipated and hope to see you back again at Al Hendrickson Toyota!

May 21, 2023

Outstanding service. John helped me with all my questions. He got a supervisor for the ones he could not answer. Everyone was great More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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May 23, 2023 -

Al Hendrickson Toyota responded

We're thrilled to see your glowing feedback, Dan! Our team at Al Hendrickson Toyota is delighted that John was able to provide you with outstanding service and assistance. It's our pleasure to make sure all of your questions are answered. Thanks for choosing us for your automotive needs. Safe travels!

May 20, 2023

Excellent service, fast and efficient, the people are very friendly and helpful, I recommend going there to do your maintenance More

by lorraineedwards_98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jarrett Elder Sr
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May 22, 2023 -

Al Hendrickson Toyota responded

We're delighted to hear about your excellent experience at Al Hendrickson Toyota! Our team is committed to fast and efficient service while providing our customers with the best in personalized care. Thank you for recommending us for maintenance. Until next time, drive safely!

May 20, 2023

Service player has always been friendly and efficient. Service has always been on time and well taken care of. and well performed. We have never had a problem with any of the service at Al Hendrickson se More

by HNIEDEL77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shedrick Anderson
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May 22, 2023 -

Al Hendrickson Toyota responded

We're glad to hear it! It's wonderful to know that our service team has consistently provided you with great customer service and timely, efficient maintenance for your vehicle at Al Hendrickson Toyota. Thank you for sharing your experience with us!

May 20, 2023

Brought my car in for factory recall on the paint. Waited 3 weeeks for a response and Was told to go to another dealer . Word on f mouth is the best advertising … unless I hear from management… my More

by RJAYGOLF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Norman Frantz
1.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shedrick Anderson
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May 31, 2023 -

Al Hendrickson Toyota responded

We're sorry to hear about the delay in our response time regarding your factory recall. We understand your frustration and apologize for any inconvenience this may have caused. We would like to make things right with you. Without your full name, I cannot locate your contact in our system, but please don't hesitate to reach out to me directly so we can assist with your concerns. Thank you. Norman Frantz - Service Manager - 954-545-6931

May 20, 2023

Good, work,atention, service, persons , time, quickly, save, coffee, water, TV, oil, computer , information, stickers More

by FCRISTINA.MIRANDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Mohi, Shedrick Anderson
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May 22, 2023 -

Al Hendrickson Toyota responded

We're so glad to hear that your experience with us at Al Hendrickson Toyota was a positive one! It's great to know that our team provided excellent attention to detail, quick service, and helpful information. We hope you enjoyed our amenities like coffee, water, TV, and computer while we took care of your vehicle. Thank you for taking the time to leave this lovely review!

May 20, 2023

the service was quick and friendly. less than 5 minuets to take my car. less than 1 hour to get it back. More

by amldmks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
michele
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May 22, 2023 -

Al Hendrickson Toyota responded

We appreciate your positive feedback about your experience at Al Hendrickson Toyota! It's great to hear that our friendly team provided you with quick service. We hope you continue to enjoy your vehicle and we look forward to seeing you again for any future needs.

May 20, 2023

Great service greatvv CB people and wait time was a little longer than wanted check out good More

by RENESG.44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2023 -

Al Hendrickson Toyota responded

Thank you for your positive review! It was our pleasure to provide great service on your vehicle, and we apologize for the extended wait time. Your patience is appreciated and our team at Al Hendrickson Toyota hopes to have the opportunity to serve you again down the road!

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