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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.2
6,454 Reviews

6,454 Reviews of Al Hendrickson Toyota - Service Center

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May 23, 2023

I purchased 1 year old vehicle last week. It was supposed to be inspected before sale. It looks it was just washed. While driving home I noticed little sign on the dashboard shaped like wrenc More

by laler1
Recommend Dealer
No
Employees Worked With
Luther was the nicest and most helpful. Finance guy, Alan, need serious customer service retraining service
May 31, 2023 -

Al Hendrickson Toyota responded

Thank you for taking the time to share your experience, we appreciate your feedback. I'm sorry to hear that the vehicle you purchased wasn't up to expectations and was due for service. We take these matters seriously and would like to see how we can assist you moving forward. Please give me a call at any time so we can discuss further. Thank you, Norman Frantz - Service Manager - 954-545-6931

May 22, 2023

Good service team. Especially appreciate Jarrett Elder who is always pleasant and competent. Grateful they offer a ride home and back to the dealership when your car More

by SUSAN.JOHANSEN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Al Hendrickson Toyota responded

We appreciate you sharing your great feedback with us, Susan! We're thrilled to hear that Jarrett provided you with exceptional service at Al Hendrickson Toyota. Our team takes pride in offering convenient services, such as the ability to pay your bill from home and transportation options. We're grateful for the opportunity to work with you and look forward to assisting you again soon.

May 22, 2023

Excelente people , with attention a public , and calm! The best ! Another people’s on side their is terrible More

by BANDEIRA.KARINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Diaz
May 23, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We appreciate your business and hope to see you back again at Al Hendrickson Toyota. Safe travels!

May 22, 2023

Henry is great , efficient , pleasant . The work was done quickly and correctly, always will come back to see Henry More

by CARLOS.NUNEZ0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Al Hendrickson Toyota responded

Thank you for the review, Carlos! We appreciate the kind feedback about Henry and hope to see you back at Al Hendrickson Toyota!

May 22, 2023

They tried to keep my car overnight when I told them I didn't want to leave it, didn't call me back to come get it, so I went there before they closed and found out they didn't even look at my car. I had More

by kristynD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Idk names
May 31, 2023 -

Al Hendrickson Toyota responded

Kristyn, I am so sorry to hear that your recent maintenance experience took longer than anticipated and that your vehicle is in need of additional service. Our goal is to deliver timely, thorough, and communicative care, and it's very disappointing to learn that we let you down this time. I'd like to step in right away so that I may address your claims directly and see if I can help make things right. If you are willing, please give me a call at your earliest convenience. Thank you, Norman Frantz - Service Manager - 954-545-6931

May 22, 2023

The service advisor was professional and said the car would be ready in about 45 min. Yo an hour. 45 minutes later my car was ready! More

by Livio.charlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t recall her name
May 22, 2023 -

Al Hendrickson Toyota responded

We're thrilled to hear that our service advisor provided professional assistance and delivered expedient results for you. Thank you for choosing Al Hendrickson Toyota for your vehicle needs. Our team hopes to see you again in the future. Safe travels!

May 22, 2023

This dealership is good they see you on time ,they will call you when they are finished More

by RICHARD_KING08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Butterfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Al Hendrickson Toyota responded

We really appreciate your positive feedback! Given the content of your review, it seems that your 3-star rating may have been accidental but, if there is anything we can do to assist you, please don't hesitate to be in touch. Thank you, Norman Frantz - Service Manager - 954-545-6931

May 22, 2023

My Service is always great with the service advisor Klaus! He is always professional and courteous! More

by stephrut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus
May 22, 2023 -

Al Hendrickson Toyota responded

Thank you for giving a shout-out to Klaus and the Al Hendrickson Toyota service team! We are happy to hear you always receive the five-star service we strive to offer. Until next time!

May 21, 2023

I came in with a problem that they couldn't solve. I paid $107 and feel like a fool when the money is paid but the problem is not solved. although the guy at the front desk Michael Staller was helpfu More

by LILIYA.MUZZILLO Vasylchuk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Staller
May 31, 2023 -

Al Hendrickson Toyota responded

I'm glad to hear that Michael provided helpful customer service, however, we are disappointed that we could not diagnose and resolve your problem. This is disappointing to us and it is never our intention for our customers to leave feeling unsatisfied. If there's anything more you'd like to share or if there's any way we can help further, please don't hesitate to reach out. Thank you, Norman Frantz - Service Manager - 954-545-6931

May 21, 2023

I have filled tjis out 3 times not sure why you keep sending this. Service is always great More

by anthonyg51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Al Hendrickson Toyota responded

We're grateful for your review and look forward to serving you again in the future. Thanks a bunch, from all of us at Al Hendrickson Toyota!

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