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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.2
6,454 Reviews

6,454 Reviews of Al Hendrickson Toyota - Service Center

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May 25, 2023

Mr. Jarrett is an awesome man! His customer service skills are top tier! I know when i come on for my appointment and see that big cow boy hat, I know I am going to be taken good care of . More

by Carrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2023 -

Al Hendrickson Toyota responded

Thank you for the review, Carrie! We are so glad to hear that Jarrett delivered such a successful service experience. Drive safely, and we hope to see you again at Al Hendrickson Toyota!

May 25, 2023

Mr. Kraus is a great guy, help us fix the problem. Excellent customer service! We always come back. This is the main reason we bought four Toyota cars from the same dealer. More

by audrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krause Cobb
May 25, 2023 -

Al Hendrickson Toyota responded

Audrey, thank you for the review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you again down the road!

May 25, 2023

Michael Staller Was of great help. My initial guy not really. Thank you Michael Staller More

by WILBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Staller
May 31, 2023 -

Al Hendrickson Toyota responded

While I am glad you had a positive experience with Michael, I do apologize if your initial interaction left you disappointed. We value your feedback, and if there is anything you would like to share regarding this, I would appreciate the chance to help my team improve. Thank you, Norman Frantz - Service Manager - 954-545-6931

May 25, 2023

Excellent service, they keep you informed about the progress of your vehicle, they treat you with respect, professional care More

by victorosorio_13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shedrick Anderson
May 26, 2023 -

Al Hendrickson Toyota responded

Thank you for sharing your experience, Victor! We are so glad to hear that our team provided you with excellent, respectful, and professional care during your visit to Al Hendrickson Toyota. Thank you for choosing us!

May 24, 2023

Very courtesy and clean Friendly staff and quick to service you and get your work done in a as quick as possible time frame. More

by SJONES6309
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer
May 24, 2023 -

Al Hendrickson Toyota responded

We're so glad to hear that you had a pleasant experience with us at Al Hendrickson Toyota! Providing our customers with excellent customer service and a clean environment is important to us, and our team is always here to provide you with quick, efficient service. Until next time!

May 24, 2023

Fixed problem quickly but had too pay for tire repair this service center needs a major overhaul very outdated More

by LIRIZA8114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2023 -

Al Hendrickson Toyota responded

We're glad we were able to quickly resolve the issue with your vehicle. Our team is continuously striving to improve our services here at Al Hendrickson Toyota and appreciate your feedback. Thank you for choosing us for your tire repair needs.

May 24, 2023

Kloss is great. Always responds, always does his best to find a spot to put us in when there is an emergency. More

by LINDABARLAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klauss
May 24, 2023 -

Al Hendrickson Toyota responded

We're happy to hear that our team has been able to provide exceptional service for you in a timely manner here at Al Hendrickson Toyota! Thank you for taking the time to share your five-star experience. Our team appreciates your support and we look forward to assisting you with any future automotive needs.

May 24, 2023

I have been using this specific location to service my vehicle since I purchase it in 2019. In my opinion, the costumer service agents are knowledgeable and friendly except for a few. I like to keep all t More

by minnecia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Al Hendrickson Toyota responded

We appreciate your loyalty and you taking the time to share your experience, Minnecia. It's wonderful to hear that you are so confident in the Al Hendrickson Toyota team to get the job done. With regard to the rest of your review, we are sorry to hear about the long wait times, and we will do our best to improve in the future. If there is anything more we can do to assist you, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

May 23, 2023

I don’t think that expressing my comments matters. The fact that the survey requires me to do so is….. More

by mchldsy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Al Hendrickson Toyota responded

We value customer feedback, and I would be happy to speak with you to see what more I can do to address any concerns you may have. If you are willing, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

Jun 01, 2023 -

mchldsy responded

I did your survey. I gave a five star review. Now you want me to express my thoughts and give me opinions. I don't think I will be doing any more surveys. I already gave 5 stars. What more do you want?

Jun 23, 2023 -

Al Hendrickson Toyota responded

We apologize for all the surveys, as it is never our intention to cause any frustration. We greatly appreciate you taking the time to answer one survey, and there is no need to fill out more. Thanks again! Best, Norman Frantz - Service Manager - 954-545-6931

May 23, 2023

Took my 2015 Toyota Prius for a diagnostic, which was under warranty they told me they were not gonna warranty because they believe part was replaced which they did not show me took it to other dealer, a More

by NAZ_CHOICEPLUMBING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cloud
May 31, 2023 -

Al Hendrickson Toyota responded

We appreciate you taking the time to let us know about the issue you encountered during your visit with us. At our dealership, we strive to provide top-quality service to all of our customers, and it's concerning to hear that we may have fallen short in your case. We'd appreciate it if you could contact us at your earliest convenience so that we can better understand what happened and see how we can improve going forward. Thank you for your feedback. Norman Frantz - Service Manager - 954-545-6931

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