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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.2
6,452 Reviews

6,452 Reviews of Al Hendrickson Toyota - Service Center

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February 06, 2022

Fast , fun and friendly service . Everything was explained up front , no surprises, very professional at all levels . I would recommend this dealership to anyone . More

by Johna97@happy
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Al Hendrickson Toyota responded

We are so glad to hear that the Al Hendrickson Toyota team was professional, helpful, and great to work with. Thank you for recommending us to others!

February 06, 2022

The dealer has good service but has to be careful to delivery back the car clean, I found my car full of bird poo, the service agent provide me a coupon for wash the exterior and when I complete the car More

by Jbrazuri
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Al Hendrickson Toyota responded

While I am happy to hear the team was able to complete your service needs successfully, I want to apologize for the state in which your vehicle was returned to you. I will share your comments internally to ensure we're doing all we can to go above and beyond for our customers and their vehicles. I hope we get another chance to make it up to you in the future, In the meantime, if you'd like to discuss this on the phone, I also welcome the chance to have a conversation. Best, Norman Frantz - Service Manager - 954-545-6931

February 06, 2022

They don’t offer Carwash and vacuum. This service center is the only service center whom doesn’t have a Carwash service. More

by Steven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kurt Brosche
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Veiga
2.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Butterfield
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Belvant
1.0
This rating includes all reviews, with more weight given to recent reviews.
Davilmar Frantz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Joseph
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesner Larose
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2022 -

Al Hendrickson Toyota responded

Steven, thank you for your feedback. I'm sorry you're unhappy with our service and will make a note of your concern. Please feel free to give me a call if you'd like to discuss this directly - I hope we get another chance to impress you down the road. Norman Frantz - Service Manager - 954-545-6931

February 06, 2022

Very happy with my service. Waiting room was crowded. Only one seat available. Coffee was acceptable More

by bcpoles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Al Hendrickson Toyota responded

Thank you for these kind words! We are glad that the Al Hendrickson Toyota team took care of your vehicle.

February 05, 2022

Jarret provided excellent customer service. He provided good explanation of what was needed for my car. More

by machicoquis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that Jarret delivered such a successful service experience. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

February 05, 2022

Front desk lady worker was cute, and she made me giggle and I was sad thank you More

by Big Dawg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Al Hendrickson Toyota responded

Thanks for taking the time to leave Al Hendrickson Toyota this 5 star review!

February 05, 2022

Excellent service. Love how they always take care of me when I go for service More

by jrralberto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Al Hendrickson Toyota responded

It's always our pleasure to assist you. Thanks for choosing Al Hendrickson Toyota!

February 05, 2022

Excellent service solved my problem immediately and got my vehicle back to me in an appropriate time span More

by John brandofino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi, Shedrick Anderson
Feb 07, 2022 -

Al Hendrickson Toyota responded

John, thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back!

February 05, 2022

Friendly, helpful, honest, great customer service . They follow up with the customer on everything needed. More

by PAMPAMSMITH1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
Feb 07, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review, Pam! hearing that you had such a seamless and communicative service experience working with us made our day. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

February 05, 2022

You all have the worst service. It took me all day you almost need to be paid for Sylvia/ in seven hours with your vehicle More

by ISSACGRISSEIT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shedrick Anderson
Feb 21, 2022 -

Al Hendrickson Toyota responded

Issac - I would like to understand what occurred during your visit to prompt this feedback. Our goal is always to deliver swift and seamless service, and if we didn't succeed this time, I'm very sorry. I encourage you to give me a call when time permits so I can have the chance to make things right for you. Thank you, Norman Frantz - Service Manager - 954-545-6931

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