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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.3
6,451 Reviews

6,451 Reviews of Al Hendrickson Toyota - Service Center

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February 08, 2022

Oscar Vizcarra was extraordinarily helpful in getting my car fixed promptly and as promised. I am very happy how he and the Al Hendrickson repair department took care of me! 😊 More

by Inita18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2022 -

Al Hendrickson Toyota responded

We will be sure to let Oscar know you appreciated all of his help with your vehicle's needs! Thank you for trusting Al Hendrickson Toyota to get the job done. Safe travels!

February 07, 2022

I had a pleasant experience with the service agent and my car was ready ahead of schedule. I will be returning for future service. Thank you More

by SRAD73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Daus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Al Hendrickson Toyota responded

It's great to hear that our team took care of your vehicle. The Al Hendrickson Toyota team appreciates your confidence in us and we'll see you again next time.

February 07, 2022

I came to the dealership with 4 working tires and left with a piece of metal in my front right tire and a flat. When I called the following day I was told that I had no way of proving where the piece of m More

by DAVIDPRIDMORE17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not listed
Feb 26, 2022 -

Al Hendrickson Toyota responded

We have a much higher standard of service than this, and I'm disappointed that your recent experience left you with a different impression. I'm so sorry to hear about the issues with your tire and know how frustrating it can be to encounter unexpected costs. Would you mind giving me a call at 954-545-6931 so I can address your concerns directly and see if there is anything I can do to help? I will look for your contact information in the meantime. Thank you, Norman Frantz - Service Manager

February 07, 2022

Normally the service center is wonderful. Chris K was off and made an appointment for me for Sunday at 10 AM. The line was so long it extended into the parking lot. Rather than taking people with appointment More

by ANNIEWEAR1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carmine
Feb 26, 2022 -

Al Hendrickson Toyota responded

We pride ourselves on providing quick and seamless service for our guests and it's hard to hear that we let you down. Your frustration is understandable and I'm sorry for the delay in your appointment time. I will address this feedback with the team so we can continue making sure our guests go home satisfied. If there is anything else you'd like to discuss, please feel free to get in touch with me directly. Thank you, Norman Frantz - Service Manager - 954-545-6931

February 07, 2022

Hablar de Al Hendrickson,es decir buen servicio excelente atención y buen trabajo.gracias mucha gracias. More

by FERNANDOGARCIA1949
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

Al Hendrickson Toyota responded

Fernando, gracias por la reseña! Es fantástico oír que tuvo una buena experiencia trabajando con el equipo Al Hendrickson Toyota. Apreciamos el apoyo y esperamos volver a verle en el futuro!

February 07, 2022

I have been servicing my car for 15 years at Al Hendrickson Toyota. This should tell you how I feel. More

by KALISPERA1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

Al Hendrickson Toyota responded

15 years of commitment is huge! Thank you for continuing to choose and trust Al Hendrickson Toyota--we appreciate it!

February 07, 2022

Great customer service. Fast and very efficient. Will recommend this place to all my friends More

by TIMMIAH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Al Hendrickson Toyota responded

Thank you for taking a moment to recommend Al Hendrickson Toyota to your friends and write our team a five-star review! We are glad that we ensured you felt happy with our services. Have a great day!

February 07, 2022

Friendly staff. The service is always quick and I am able to get to work on time More

by COLINISTHEGREATEST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Al Hendrickson Toyota responded

We are thrilled to have earned your five-star review! Thank you for stopping in at Al Hendrickson Toyota. See you down the road!

February 06, 2022

Everyone was knowledgeable and helpful. I always come to this dealership for all my car needs. More

by JOYCEM.LESLIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Al Hendrickson Toyota responded

It is awesome to see that our team has been able to take care of your vehicle! We appreciate your business and kind words. --The Al Hendrickson Toyota team

February 06, 2022

They don’t offer Carwash and vacuum. This service center is the only service center whom doesn’t have a Carwash service. More

by Steven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kurt Brosche
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Veiga
2.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Butterfield
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Belvant
1.0
This rating includes all reviews, with more weight given to recent reviews.
Davilmar Frantz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Joseph
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesner Larose
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2022 -

Al Hendrickson Toyota responded

Steven, thank you for your feedback. I'm sorry you're unhappy with our service and will make a note of your concern. Please feel free to give me a call if you'd like to discuss this directly - I hope we get another chance to impress you down the road. Norman Frantz - Service Manager - 954-545-6931

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