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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.2
6,452 Reviews

6,452 Reviews of Al Hendrickson Toyota - Service Center

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February 09, 2022

Long waiting period and advisor Jeffrey was Rude rude rude rude rude rude rude rude More

by LNAISSANCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fred Mohi
Feb 26, 2022 -

Al Hendrickson Toyota responded

The highest level of service is expected of our team, and I sincerely apologize for your disappointing visit recently. We aim for a more agreeable experience for guests and I assure you that this feedback will be addressed properly and with the right people. It's hard to hear that we let you down, and if there is anything I can do to help you, please feel free to give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

February 09, 2022

Staff was friendly, and very helpful even with the long wait. Great dealership. Thanks alot. More

by lrollen2013
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Fred Mohi
Feb 10, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

February 09, 2022

Everything that was required was done timely and well . Would recommend this service dept again More

by HADAMSKY13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2022 -

Al Hendrickson Toyota responded

Thanks for trusting Al Hendrickson Toyota to get the job done. We look forward to seeing you again next time!

February 09, 2022

Excelente y eficaz la atención pronta y precisa mantienen pendientes de la necesidad del cliente.. More

by Karolina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2022 -

Al Hendrickson Toyota responded

Gracias por compartir, Karolina, y por comentar en el servicio excelente brindado por nuestro equipo! De todos sus amigos aquí en Al Hendrickson Toyota, gracias por su negocio y cinco estrellas!

February 09, 2022

My Service provider left after many years there and he put me with Jennifer there who he asked to contact me. She did so right away and provided attentive service. I feel I have good support there. More

by sabernstein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer , Shedrick Anderson
Feb 10, 2022 -

Al Hendrickson Toyota responded

Thank you for sharing your experience with Jennifer and the team! We appreciate your business and we hope to welcome you back to Al Hendrickson Toyota for your future service needs. Drive safely!

February 09, 2022

I am always pleased with the service I receive when I bring my car into Al Hendrickson. We have been hoing there fir years and always work with with Klaus. He is informative and helpful and keeps us upda More

by THEBROF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Feb 10, 2022 -

Al Hendrickson Toyota responded

Thank you so much for your longtime support! We are thrilled that you can trust Klaus to take excellent care of you and your vehicle. All of us at Al Hendrickson Toyota appreciate your business!

February 09, 2022

Fue muy bueno el servició, y no me toco esperar para la atención, y terminaron rápido More

by Constanza
Customer Service
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2022 -

Al Hendrickson Toyota responded

Gracias por la reseña! Es fantástico oír que tuvo una buena experiencia trabajando con el equipo Al Hendrickson Toyota. Apreciamos el apoyo y esperamos volver a verle en el futuro!

February 08, 2022

Great service. Henry was the best! Friendly and to the point. No waste time. Nice group of people More

by JCSMHOO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2022 -

Al Hendrickson Toyota responded

It is gratifying to hear that Henry and the team delivered a five-star experience for you! Thank you for choosing Al Hendrickson Toyota and for sharing your feedback. We hope to welcome you back for your future service needs!

February 08, 2022

Jarrett is the absolute best and always takes care of me when I come in. He is extremely honest and just a pleasure to do business with! More

by Monica Natlosz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2022 -

Al Hendrickson Toyota responded

Hi Monica - We are thrilled that you had such a positive experience with Jarrett and the team! Thank you for choosing Al Hendrickson Toyota and for taking the time to share your great review. Drive safely!

February 08, 2022

Made an appointment for 12:30. Oil change Put my Made an appointment for 12:30. Oil change Put my client off but told him I would be back by 2:30. Waited at dealers lounge. At 2:30 nothing More

by briangupt
Friendliness
Recommend Dealer
No
Employees Worked With
Kevin
Feb 26, 2022 -

Al Hendrickson Toyota responded

Brian, I am very sorry that there was a delay with your service and that you didn't receive better communication from our team. We never want our guests to experience any inconvenience or frustration and we will use your feedback to improve moving forward. Thank you, Norman Frantz - Service Manager - 954-545-6931

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