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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.2
6,452 Reviews
Call Service Center (954) 448-7257

6,452 Reviews of Al Hendrickson Toyota - Service Center

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February 14, 2022

Good service , fast and eficiente. Excelent good costumer service clean building y extra service like coffe More

by MAUROx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Diaz
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Feb 14, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your support and are happy to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

February 14, 2022

Always have appointments. No hard up sells. Prompt courteous professional service. I recommend them to others Thanks More

by anthonynucci1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2022 -

Al Hendrickson Toyota responded

Thank you for your recommendation! It means a lot that you choose Al Hendrickson Toyota for your auto service needs and we are delighted that you're a satisfied customer. Enjoy your week!

February 14, 2022

It is almost impossible to contact any service advisor at this dealership. I've let the phone ring and ring then get hung up on. I've left messages with no call back. One time I tried and the entire departme More

by oakroadsteve
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jeff Valdez
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Mar 07, 2022 -

Al Hendrickson Toyota responded

I am truly sorry to hear that you have had trouble reaching our team. This certainly isn't the efficient, attentive service we pride ourselves on and I would like to step in and turn things around. I will be unable to locate your contact information from the name provided, so please reach out to me directly when you get the chance and I will be eager to assist. Thank you, Norman Frantz - Service Manager - 954-545-6931

February 14, 2022

Wonderful Setvice very eficiente I’m so happy very reliable everybody , service always on time and quick More

by AARTIEBOY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Mohi
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Feb 14, 2022 -

Al Hendrickson Toyota responded

Thank you so much! We love that you can trust our Al Hendrickson Toyota team to get you back on the road in a timely manner. Hope to see you at your next visit!

February 14, 2022

Supper great service thanks again for everything Happy Valentines have a safe week enjoy to the max More

by mortiz5222
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
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Feb 14, 2022 -

Al Hendrickson Toyota responded

Thank you for the lovely review and for being an Al Hendrickson Toyota client! It was our pleasure to help. Happy Valentine's Day!

February 14, 2022

I didn’t like the customer service and the fact I spent so much on the most minute issues More

by Dpersaud95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Courtney Gayle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brecheneve B
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Mar 07, 2022 -

Al Hendrickson Toyota responded

I'm sorry to hear that you weren't satisfied with your recent visit. We strive to provide excellent, efficient service and I apologize that we missed the mark. If there is anything that I can do to help improve your experience, please give me a call. Thank you for your feedback, Norman Frantz - Service Manager - 954-545-6931

February 14, 2022

The staff is courteous and knowledge. Especially Carmelo. I appreciate that he took the time to explain the issues with my vehicle, what they were, why they were happening, and whether or More

by jevonchisholm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmelo
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Feb 19, 2022 -

Al Hendrickson Toyota responded

Thank you for this feedback! It is our goal to deliver a seamless and pressure-free experience for our guests, and it is great to hear that this was reflected in your time working with Carmelo. We will be sure to pass on the kind feedback to him. If there is anything more I can do to assist you or earn your five stars, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

February 14, 2022

The service was quick and efficient. I thought however that washing the vehicle after servicing could be added. More

by scgutzmer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2022 -

Al Hendrickson Toyota responded

We appreciate your business and will certainly make a note of your feedback, as we're always looking for ways to improve the client experience. If there is anything else you'd like to share or discuss, please be in touch. I would be glad to have a conversation. Best, Norman Frantz - Service Manager - 954-545-6931

February 13, 2022

Great service center to do business with. Always courteous agents who get your done in the most satisfactory way. More

by Jamvern
Recommend Dealer
Yes
Employees Worked With
Jennifer
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Feb 14, 2022 -

Al Hendrickson Toyota responded

Thank you for your continued business and your confidence in our work! We are thrilled to read your feedback and we look forward to welcoming you back to Al Hendrickson Toyota next time.

February 13, 2022

Less than expected wait time for maintenance visit. Chris K. is great. Thank you kindly! More

by CAROLE_MITCHELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2022 -

Al Hendrickson Toyota responded

Carole, thank you for the great review! We are glad to hear that the team delivered such efficient and seamless service. We appreciate the kind words about Chris and hope to see you back again at Al Hendrickson Toyota. Safe travels!

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