Al Hendrickson Toyota - Service Center

I arrived late in the day without an appointment and was cared for immediately. the and was cared for immediately. the More

Had basic service done. It was completed quickly. Everyone was very courteous. Loved the shuttle service. It was completed quickly. Everyone was very courteous. Loved the shuttle service. More

Slow had a appointment did not get checked in till 45 minutes after appointment time minutes after appointment time More

I hate the way the service reps just ignore people who are standing in line waiting to talk to someone! I was the ONLY person waiting, with FIVE CSR's at the counter and not a one of them would engage wit are standing in line waiting to talk to someone! I was the ONLY person waiting, with FIVE CSR's at the counter and not a one of them would engage with me! They will pick up their phones and make a new call right in front of me. I just don't understand that at all! More

Service was very fast. The hours were convenient, I was able to come after work. The hours were convenient, I was able to come after work. More

Very well organized and knowledgeable. Customer service was superb. Handled our problem speedily and with great satisfaction Customer service was superb. Handled our problem speedily and with great satisfaction More

Henry is the best, very knowledgeable and friendly. You guys have always taken great care of my car. You guys have always taken great care of my car. More

My service person was very kind. Took my information quickly and told me I had a recall and it would be about 2 hours. Which was spot on. When I came to pick up my car I got it fast. Took my information quickly and told me I had a recall and it would be about 2 hours. Which was spot on. When I came to pick up my car I got it fast. They are all awesome. Even ad busy as they were. I felt like I was the only customer they were dealing with. More

A wonderful customer service specially with mr Jarret all will be result with Professionalism and care will be result with Professionalism and care More

Not the service dealer that you can trust at all. I have done a mistake and request to change the Cabin Air Filter & gave the instructions that it has to be same as the one which is installed from th I have done a mistake and request to change the Cabin Air Filter & gave the instructions that it has to be same as the one which is installed from the factory which is the Premium Charcoal Filter (87139-0E40), not TOYOTA VALUE LINE PARTS with YZZ letters (87139-YZZ37). When I saw the invoice, I found the value line part number and they insist that this is the expensive one and they show me the normal Capin filter which is without Charcoal (Old School) not for now days models at all and compared with the value line one as its the upgraded one to convince me & of course I know both parts physically & its parts numbers as well plus some knowledge in Automotive line and spare parts specially of my car. When I asked them to cancel this filter and give me my old filter and I will fix it myself, they didn't give me my original filter that was fitted in my car and give another used value line cabin filter to hide their dishonest job. The guys are very rude (Service advisor & the workshop technician) not eligible to deal with clients, Tire rotation is not done, no information about tire condition or treadwear, no information yet about brake pads as well and my car was over 30,250 miles and my tires are really in bad condition & both has to be changed very soon. Most of the good reviews to this dealer looks like to be from friends/relatives or customers that they don't have enough basic information about Cars, Parts & Service, so they will be happy with this poor service & they will be the preferable category to the dealer as well. More