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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.2
6,454 Reviews

6,454 Reviews of Al Hendrickson Toyota - Service Center

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June 07, 2023

My service at Toyota was great my service person is awesome jarret I’m happy with my service More

by Denah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Al Hendrickson Toyota responded

We're delighted you enjoyed working with Jarret and our team at Al Hendrickson Toyota! Thanks so much for the support!

June 07, 2023

I was charged over $200 for a gas cap. After several years of being a customer, I feel that I was ripped off and don’t plan on using them again. My concern fell on deaf ears. More

by Geraldirwin
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Jennifer Burton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2023 -

Al Hendrickson Toyota responded

We do our best to keep our prices fair and competitive within the current market and I apologize if we've missed the mark. I understand you're upset, but I hope that we do not lose your business. Please reach out if there is anything that I can help with in the future. Thank you, Norman Frantz - Service Manager - 954-545-6931

June 06, 2023

Great experience with Klaus and Norman. I love coming to the facility due to I know I will be treated awesome More

by demondelliott215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klaus
Jun 07, 2023 -

Al Hendrickson Toyota responded

We're thrilled to hear that Klaus and Norman provided you with a great experience during your visit! At Al Hendrickson Toyota, we strive to provide excellent customer service to all our guests. Thank you for taking the time to share your positive review. See you next time!

June 06, 2023

Todo con profesionalismo, Buen servicio , sin cita un poco demorado pero todo el servicio es bueno gracias More

by SANDRA0709
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Al Hendrickson Toyota responded

Sandra, gracias por la reseña! Esperamos volver a verle en Al Hendrickson Toyota!

June 06, 2023

Although the service center is excellent, the policies of the dealership are unfair, unethical and too many to list. U More

by MUSICAROLE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2023 -

Al Hendrickson Toyota responded

We're glad to hear that you had a fantastic experience with our service center. However, we're disappointed to hear about your concerns regarding our dealership policies. We take all feedback seriously and would like to learn more details here. If you're willing to speak with me, please reach out at your convenience. Thank you, Norman Frantz - Service Manager - 954-545-6931

Jul 02, 2023 -

MUSICAROLE responded

I called several times. Pleas call me at 954-968-4176 and will give you the details. You never responded to my messages.

June 06, 2023

No appointment but I drove in with my less than a month old truck and they took care of me immediately. More

by medic0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Al Hendrickson Toyota responded

We're so glad to hear that you had a positive experience at Al Hendrickson Toyota! Thank you for sharing your feedback on our prompt assistance with your less-than-a-month-old truck. Drive safely!

May 30, 2023

Quick service. Helpful I drive a little further to have vehicle serviced due to professionalism, knowledge of staff, and competitive pricing. More

by GLEN.WOLFF
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Al Hendrickson Toyota responded

We're so glad to hear that you trust our team at Al Hendrickson Toyota for your vehicle servicing and maintenance. Thank you for making the extra effort to come see us, and for sharing your positive experience with our helpful and knowledgeable staff. We look forward to your next visit!

May 30, 2023

Poor customer service, Advisor Mac Wood Cadet, was very discriminate, he responds to my request not important even if I show the probe that the battery needs to be replace, I asked to speak with the manage More

by dario0573
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max Wood Cadet
Jun 25, 2023 -

Al Hendrickson Toyota responded

This feedback is very concerning to receive. We take all claims of this nature very seriously at our dealership, and we do not tolerate discrimination of any kind. I would appreciate the opportunity to speak to you directly so we can better understand what happened and how we can remedy the situation. If you are willing to discuss this further, please don't hesitate to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

May 30, 2023

Excellent on the time servicing . I have recently moved to the area and had my car serviced there Two times and each time it’s been great. More

by BILLMACIOLEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Al Hendrickson Toyota responded

We're glad to hear that your experience at Al Hendrickson Toyota went smoothly! It's our pleasure to assist you with timely service on your vehicle. We hope to see you back again down the road!

May 29, 2023

Buying a car used or new they don’t provide coupons to make you want to come back. I’ve bought cars from other dealerships and was provided a book of coupons and free car wash whenever I wanted. More

by MMCCLENDON1986
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Michael Staller
Jun 23, 2023 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave your feedback about your sales experience. While we don't offer coupons for future purchases, we do have regular specials and sales on both new and used vehicles. We'd love to speak more about this with you, so please don't hesitate to contact us directly if you're interested in learning more. Thank you, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

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