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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.3
6,448 Reviews

6,448 Reviews of Al Hendrickson Toyota - Service Center

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March 03, 2022

Professional, friendly and quick service. Plus extra assistance was provided extremely helpful regarding rattle noise and cause in what seemed like coming from dashboard. More

by Toyota, M109
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
Mar 04, 2022 -

Al Hendrickson Toyota responded

It was our pleasure to assist you with your service needs! Thank you for choosing Al Hendrickson Toyota and for stopping by to share your experience with our team. We hope to see you again!

March 02, 2022

I sat and waited 2 hrs and my car was still sitting and waiting to be serviced. I made a comment to Norman a mgr. and he finally got the ball rolling and after that it was 45 minutes. And this time they pu More

by CARON32459
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Norman Frantz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2022 -

Al Hendrickson Toyota responded

I am very sorry that your recent service experiences have fallen short of our usual standards. We strive to make each visit easy and efficient for our guests and we hope to have the opportunity to make you a happy customer in the future. In the meantime, please don't hesitate to reach out if we can be of further assistance. Thank you, Norman Frantz - Service Manager - 954-545-6931

March 02, 2022

Customer service was great in handling our problem as a result a 500.00 ended with no cost to us. Thank You A Hendrickson . More

by Maria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Al Hendrickson Toyota responded

Thank you Maria for the review. We're glad to hear that you liked working with our team. See you next time you need our help!

March 02, 2022

Carmine was excellent. Very professional. The dealership could do with updating. Repairs seem to be good. More

by MEDICF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmine
Mar 02, 2022 -

Al Hendrickson Toyota responded

We appreciate this review! It's awesome to hear that you found Carmine nice to work with. We are glad to have your confidence in our work here at Al Hendrickson Toyota!

March 02, 2022

They always be ready to serve you with pleasure A good customer service No matter what More

by JACKIEWT7432
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chener Petit Louis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Al Hendrickson Toyota responded

We're pleased to see that you had a nice experience with Al Hendrickson Toyota! We're proud to have you as a customer.

March 02, 2022

My review of this dealership is very good. I have a long experience with Al Hendrickson and would recommend them with friends and family. More

by MYRTHOABRAHAM24
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer
Mar 02, 2022 -

Al Hendrickson Toyota responded

Thank you for maintaining your longstanding relationship with Al Hendrickson Toyota! We appreciate your recommendation of our work.

March 02, 2022

Service advisors should communicate more effectively with customers. I am not sure what maintenance was done to my car. I was handed my keys and told my car is done. I wasn’t presented with an opportunity to More

by TY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Al Hendrickson Toyota responded

I am very sorry that you did not receive better communication from our team. Thank you for sharing this feedback with us so that we can improve moving forward. In the meantime, I would be happy to go over the services performed on your vehicle and answer any questions you have. Please feel free to give me a call when you can. Thank you, Norman Frantz - Service Manager - 954-545-6931

March 02, 2022

Very professional service,excellent knowledge Wish they would have washed my car when finished Klaus is very good at his job More

by Swancp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Mar 07, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are glad to hear that you had such a successful service experience working with Klaus. With regard to the rest of your feedback, we apologize for the inconvenience regarding your car wash. Hopefully we will go back to washing cars in the near future, but unfortunately, right now, we are still short on staff. Thank you, Norman Frantz - Service Manager - 954-545-6931

March 02, 2022

Fast & great service adviser. The car was ready quickly. Called immediately when it was done More

by ASHLEY1972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan Kendra
Mar 02, 2022 -

Al Hendrickson Toyota responded

Thank you for giving our dealership such a marvelous rating! Feel free to call or stop by if there is anything else we can do for you. Have a great day! - Al Hendrickson Toyota

March 02, 2022

It took about 1 hr and 30min not bad. the waiting room was very pleasant coffee and pastry. More

by edaneluzzi1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Charlie
Mar 03, 2022 -

Al Hendrickson Toyota responded

We are happy to hear that your service experience was a pleasant and prompt one! Thank you for choosing Al Hendrickson Toyota and for stopping by to share your feedback. We hope to see you again!

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