Al Hendrickson Toyota - Service Center

The line was really long when I arrived for my appointment. The team checked people in quickly so the wait was not long. The rep was very nice and friendly. Overall, it was a good experience! appointment. The team checked people in quickly so the wait was not long. The rep was very nice and friendly. Overall, it was a good experience! More

Waited for over 2 hours even though I had made an appointment. After 2hours was told that I needed work that we’re not covered by warranty although my cab is only 1 hear old. So I had to wait another appointment. After 2hours was told that I needed work that we’re not covered by warranty although my cab is only 1 hear old. So I had to wait another hour. Once work was finally completed, go to cashier to pay, was told in a very unprofessional way that had to wait because they were changing shifts. Told the cashier that it was fine. My rep came in to drop off paperwork to cashier and she told him again in a very unprofessional rude way that she was changing shifts and could not take care of me - addressing him although in was right there next to him. My rep was the one to instruct me that I could make the payment online, that I didn’t have to wait for the cashier to change shifts something I thought was going to take a short time as I don’t know what it takes to complete that. Simple communication on the cashier’s part would have done the job. Lacking customer service! More

The person that took care of my car was pleasant and courteous, took the time to explain extra cost for service. courteous, took the time to explain extra cost for service. More

The service was seamless and efficient; and the staff was professional and knowledgeable. I recommend all Toyota drivers to service their vehicles at this location. professional and knowledgeable. I recommend all Toyota drivers to service their vehicles at this location. More

Every time I go to take my car for service, the staff is always willing to help very professional, even though I don’t have appointment they can find a spot and service my vehicle Thanks keep up the exc always willing to help very professional, even though I don’t have appointment they can find a spot and service my vehicle Thanks keep up the excellent job More

The manager was rude and had bad customer service habit and have no respect for clients.. and have no respect for clients.. More

Great Service. Henry Delgado was my service Tech. Very nice person, and he made sure everything was perfect with my experience. I always buy my cars there becau Henry Delgado was my service Tech. Very nice person, and he made sure everything was perfect with my experience. I always buy my cars there because of the great service. More

Jerrett makes sure all bases are covered and is very efficient. The only issue is how long it takes and that is not his fault efficient. The only issue is how long it takes and that is not his fault More

Bought my mom a gently used car from a private owner and first place i took it was al Hendrickson Toyota to make sure it was up to their standards only place i trust to tell me if it was a good or bad car a first place i took it was al Hendrickson Toyota to make sure it was up to their standards only place i trust to tell me if it was a good or bad car and it’s an amazing car thanks to them for a few small fixes she will drive her car and i dont have to worry about anything … More

The entire process was very seamless. Jarret and his personality was very upbeat and helpful. Jarret and his personality was very upbeat and helpful. More