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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.2
6,454 Reviews

6,454 Reviews of Al Hendrickson Toyota - Service Center

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June 13, 2023

Charged $479 after alignment/bal quoted and signed $160. Will take my Land Cruiser elsewhere. More

by ADRIEL.FURLONGE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mackwood
Jun 25, 2023 -

Al Hendrickson Toyota responded

Adriel, we do our best to keep our prices fair and it's never our intention to misinform our customers, so I'm very sorry we've let you down. I understand you're upset and that we've lost your future business, but your feedback will help us make improvements, so thank you for sharing. If there's anything else you can add, please reach out. Thank you, Norman Frantz - Service Manager - 954-545-6931

June 13, 2023

My car’s service was NOT completed . I am very dissatisfied for the service there More

by RAULGMILIANI
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Xxx
Jun 25, 2023 -

Al Hendrickson Toyota responded

We apologize for any frustration you experienced during your appointment, Raul. It is never our intention to provide incomplete service work. We would like to discuss this further and ensure that any concerns you have are resolved. Please give me a call at your convenience. Norman Frantz - Service Manager - 954-545-6931

June 12, 2023

Very attentive and helpful service personnel. Great place to get vehicle service done. Always a pleasure. More

by ROSANAPEREZ1115
Recommend Dealer
Yes
Employees Worked With
Paul Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Winston and Fernando, excellent
Jun 12, 2023 -

Al Hendrickson Toyota responded

Thank you for reviewing us! We are so glad to hear that you had a successful experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

June 12, 2023

Excellent customer service from from Jerret Elder he keeps me updated on how my car is doing and what time it will be ready. More

by CEIRONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Al Hendrickson Toyota responded

We're delighted to hear that Jerret provided excellent customer service during your visit to Al Hendrickson Toyota! Thank you for your support, and we look forward to assisting you again in the future!

June 12, 2023

Short hand, my fluid was not topped off. My car wasn’t clean. Not good More

by josephbryan1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2023 -

Al Hendrickson Toyota responded

This feedback is concerning to read, and I understand why you're upset. We aim to deliver seamless service, and I apologize this was not been reflected in your experience. Please contact me directly when you have a moment to continue this conversation so that we can see how to assist you moving forward. Thank you, Norman Frantz - Service Manager - 954-545-6931

June 12, 2023

Exelente servicio. Fue muy rapido el servicio. Muchas gracias Toyota. Confiamos en ustedes # 1 👍👏 super More

by Choferpicis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Al Hendrickson Toyota responded

Gracias por la reseña! Nos da mucho gusto oír que tuvo una experiencia eficiente trabajando con el equipo Al Hendrickson Toyota. Apreciamos el apoyo y esperamos volver a verle en el futuro!

June 12, 2023

I just love it and, I have nothing to complain about. Good service, good service time. super flexible about schedules. More

by eduiliolorrayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We appreciate the kind feedback and hope to see you again at Al Hendrickson Toyota. Safe travels!

June 12, 2023

Al hendrickson toyota service center Wasnt able to find puncture. They said if I want to replace the tire. I went to local tire shop and they found puncture by applying soapy water within 2 minutes. These More

by Suniltp1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2023 -

Al Hendrickson Toyota responded

Thank you for taking the time to provide us with your feedback. We strive to deliver quality service every time, and it's disappointing that we missed the mark. We never intend to mislead or inconvenience our guests, and I would appreciate the chance to speak with you to see what more I can do to help clear things up. If you are willing to discuss this further, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

June 12, 2023

Very organized and efficient checking in. Good procedures and return with quotes. Organized and efficient. More

by ROSSETTI.BRUNNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Al Hendrickson Toyota responded

Rossetti, thank you for sharing your positive experience at Al Hendrickson Toyota. We're delighted to hear that everything was organized and efficient during your visit. Thank you for choosing us!

June 12, 2023

Staff are very helpful, and friendly. And I am very pleased with the level of services. More

by MARIELINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carvens Joseph
Jun 13, 2023 -

Al Hendrickson Toyota responded

Thanks for the great review of Al Hendrickson Toyota, Marie! We are here to help with any of your future service needs.

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